Senior Quality Experience Analyst

Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at differ…

Join NielsenIQ as an Analyst or Senior Analyst in our Analytics & Insights division, where your analytical skills will drive strategic decisions and influence business outcomes. You will work closely with cross-functional teams to harness data insights that enhance client performance and market understanding.

Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourage lasting loyalty. Key responsibilities Direct initiatives that enhance customer satisfaction and retention Partner with cross-functional teams to design and launch customer-centric strategies Promote service improvements and explore innovative ways to improve user experience Requirements Proven experience managing customer experience or solutions in a similar capacity Demonstrated success developing strategies that increase user satisfaction Strong ability to collaborate across departments and deliver measurable results

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to bringing the vibrant art and culture of anime to its dedicated community. With over 100 million fans across more than 200 countries and territories, we connect audiences with the captivating stories and characters they love. Our offerings span various platforms, including online streaming, theatrical releases, games, merchandise, and events, all fueled by the anime content that inspires us.Join our dynamic team to help shape the future of anime!Crunchyroll, LLC operates as an independent joint venture between Sony Pictures Entertainment (US) and Aniplex (Japan), both subsidiaries of Sony Music Entertainment (Japan) Inc. and part of the larger Tokyo-based Sony Group Corporation.

Do you possess a strong analytical mindset and proficiency in Japanese? Join Mercari's dynamic team as a Senior Data Analyst, where your insights will drive key decisions in our marketplace operations.In this role, you will identify challenges through quantitative analysis and propose solutions for service enhancement and marketing strategies. Collaborating closely with stakeholders, you will play a pivotal role in shaping growth strategies and supporting business monitoring and planning.At Mercari, we believe in the power of technology to connect people and unlock potentials. Join us in our mission to circulate value and expand opportunities for everyone.

Join Our Team at SophosAs a pioneering global leader in cybersecurity, Sophos is at the forefront of innovation, providing advanced security solutions to combat cyber threats. Following our acquisition of Secureworks in February 2025, we have strengthened our position as the largest pure-play Managed Detection and Response (MDR) provider, serving over 28,000 organizations worldwide. Our comprehensive portfolio includes cutting-edge endpoint, network, email, and cloud security solutions, all seamlessly integrated through the Sophos Central platform. This allows us to defend against a wide array of cyber threats, from phishing and ransomware to sophisticated state-sponsored attacks. With real-time threat intelligence powered by Sophos X-Ops and our newly integrated Counter Threat Unit (CTU), we are committed to securing over 600,000 organizations globally. Based in Oxford, U.K., we invite you to learn more about our mission at www.sophos.com.Role OverviewWe are seeking a Senior Penetration Testing Analyst to join our dynamic team. This role involves leveraging your expertise in information security threat intelligence to identify and exploit vulnerabilities within our clients' systems. You will focus on various areas, including application security (web application penetration testing and API testing) and network security (vulnerability assessments and penetration tests). Experience in Red Team Testing (cyberattack simulations) is a plus but not a requirement. Join us in our mission to enhance the security posture of our clients!

Join NielsenIQ as a Senior Analyst in Consumer Insights, where you will play a pivotal role in analyzing market trends and consumer behavior to inform strategic decisions. You will utilize data analytics tools and methodologies to derive actionable insights that drive business growth and enhance client satisfaction.

Join AKQA as a Senior User Experience (UX) Designer, where you will conceptualize, design, and implement intuitive interfaces that enhance the user experience of technology. Collaborating closely with strategists, researchers, and technologists, our UX designers adopt a human-centered approach to craft visually appealing and meaningful brand interactions.In this pivotal role, you will harmonize business objectives with customer needs and technical specifications, creating blueprints for solutions that captivate both clients and users.Located in Tokyo, you will thrive in a vibrant, internationally-focused environment, working alongside some of the industry's brightest talents to deliver exceptional experiences for both local and global markets.

At NiCE, we embrace challenges without limits. We strive for excellence and aim to be transformative leaders in our industry. If you are driven by ambition and a passion for success, we invite you to explore this exciting career opportunity.What does this role entail?We are currently looking for a seasoned AML Business Analyst to join our vibrant Professional Services team based in Tokyo, Japan.How will you contribute to our success?Conduct comprehensive business analyses to facilitate the implementation of Anti-Money Laundering (AML) solutions.Lead and execute data quality assessments including data mapping, validation, and issue impact analyses.Perform statistical analyses to refine our evolving model sets.Assess and address business and functional requirement inquiries.Develop use cases, test cases, and related test data.Engage in detailed data evaluations.Provide expert consultancy on solution design and its impacts on existing systems.Ensure seamless transition from sales to project execution.Confirm that all client objectives are achieved as defined during the sales process and are effectively executed in the solution implementation.Offer consultancy to prospects and clients to collect requirements for product enhancements.

Join psicro as a Quality Assurance Auditor and play a vital role in ensuring the highest standards of quality and compliance. As a key member of our team, you will be responsible for conducting thorough audits and assessments of our processes and systems, identifying areas for improvement, and ensuring adherence to industry regulations. Your keen eye for detail and analytical mindset will contribute to the continuous enhancement of our quality management system.

At Mujin, we are on a mission to free people from arduous labor, enabling humanity to focus on creativity and technological innovation. Our vision is to revolutionize industrial automation.Central to this mission is our proprietary machine intelligence, MujinMI, along with our integrated control platform for robots and automation equipment, MujinOS. MujinOS leverages real-time digital twin technology, eliminating the need for traditional programming and teaching in industrial automation. We are seeking talented individuals to join us in building global standards in industrial automation in a dynamic environment that accelerates challenging automation solutions and supply chain digital transformation.As a Senior Manufacturing Operations Engineer on the Hardware Systems team, you will be responsible for enhancing the quality of manufacturing and operations for Mujin's controllers and pendants. You will collaborate with suppliers, manage production activities, implement quality systems, and oversee inventory and process documentation to ensure rapid production cycles and high-quality product delivery.Additionally, this role serves as a technical liaison with the global teams at Mujin Japan, Mujin US, and Mujin Europe, providing technical support for products deployed internally. You will troubleshoot issues reported post-shipment, coordinate cross-departmental responses, and drive continuous improvement in manufacturing and field support processes.This position offers a unique opportunity to contribute directly to Mujin's global growth and includes potential career advancement to a leadership role within the production team. Key ResponsibilitiesProduction Planning and ExecutionEstablish and manage production schedules to ensure the timely supply and testing of hardware, maintaining high standards of quality and delivery. Process Development and TrainingDevelop Standard Operating Procedures (SOPs) and foster continuous improvement. Support operators through training and assistance to ensure safe and consistent manufacturing operations. Inventory and Material ManagementProcure raw materials and manage inventory to prevent production disruptions. Manufacturing Issue ResolutionIdentify and resolve issues within manufacturing processes, classify deviations, and determine rework strategies to minimize production downtime. Internal Technical Support (Shipped Products)Conduct troubleshooting for technical issues related to products deployed to internal customers, such as Mujin US and Mujin Europe, serving as the technical contact for inquiries about product defects or failures.

Role overview Rubrik Japan seeks a Senior Sales Operations Analyst to act as a strategic partner for the regional sales team. This position is based in Tokyo and focuses on supporting business growth through operational excellence. What you will do Set up and maintain daily operational routines for the sales organization Monitor governance and ensure data integrity in Salesforce Integrate complex data architectures to address business requirements Handle technical troubleshooting for sales operations systems Serve as a consultant to field teams and collaborate with cross-functional leaders Identify ways to improve business workflows and remove operational obstacles to help maximize sales productivity Location This position is based in Tokyo, Japan.

About Us DoubleVerify is a premier software platform specializing in digital media measurement, data, and analytics. Our mission is to provide unparalleled transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers, and digital advertising platforms. Since 2008, our technology has empowered hundreds of Fortune 500 companies to maximize their media investments by delivering top-tier solutions across the digital advertising ecosystem, contributing to a stronger industry. Role Overview We are seeking a strategic and results-oriented Senior Client Insights Analyst to join our dynamic Analytics team. This role requires a seasoned professional adept at uncovering insights from data and collaborating closely with Marketing, Product, Sales, and Sales Engineering teams to support a prestigious client base. At DoubleVerify, you will gain unique exposure to leading clients across various industries while working in a fast-paced, product-driven environment. Lead strategic reporting and analytics for key DoubleVerify accounts. Engage directly with clients through effective communication and presentations. Deliver strategic insights for quarterly business reviews, monthly campaign assessments, and other client support initiatives. Identify compelling data narratives that highlight the value of DoubleVerify’s services for clients and prospects. Develop and present ROI models to bolster our value propositions. Extract raw data from various sources for both ad hoc and routine analyses; convert raw data into actionable insights. Foster knowledge sharing within the organization by identifying case studies and trends. Enhance account relationships utilizing data to drive upsell opportunities and improve client retention.

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a future-focused mobility company. With a commitment to innovative solutions that prioritize human needs, we aim to redefine mobility and its role in society.Our initiative revolves around four central pillars: AD/ADAS for autonomous driving and driver assistance technologies; Arene, our cutting-edge software development platform for next-generation vehicles; Woven City, a pioneering testbed for mobility solutions; and Cloud & AI, which supports our digital infrastructure. Together, we are dedicated to achieving a bold vision: eliminating accidents and fostering enhanced well-being globally.=========================================================================TEAMThe Global Quality Assurance (GQA) team, a vital part of the Product Quality department, plays a crucial role in maintaining software quality for safe mobility solutions across Woven by Toyota, Toyota Motor Corporation, and its affiliates. Our goal is to deliver high-quality, secure software that supports Toyota's transition into a software-centric automotive manufacturer.The GQA team develops standards for audits and assessments, formulates audit plans, and carries out evaluations. Become part of a dedicated group committed to ensuring software safety and quality within the automotive domain.You will report to the head of the Process Management (PM) team within GQA and work on a hybrid schedule, spending 3 or more days in the office.WHO ARE WE LOOKING FOR?As the landscape of embedded software evolves rapidly, particularly with the integration of AI, we seek talented individuals to join our team as tool experts. You will be pivotal in establishing qualification programs for modern development tools, including the Arene platform and AI technology, facilitating the creation of integrated, software-driven experiences. Your contributions will align with Toyota's commitment to quality and efficiency, fostering the development of better vehicles that grow with our customers, moving us closer to a future without accidents.

About Us 2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), is a leading global video game publisher headquartered in Novato, California. Established in 2005, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio of titles developed by some of the most renowned game studios globally. Our talented teams are responsible for creating iconic franchises across various genres, including sports, action, role-playing, and strategy. As a part of the 2K family, you will work alongside passionate engineers, marketers, artists, and writers who are committed to pushing the boundaries of entertainment. Our acclaimed titles, such as NBA® 2K, BioShock®, and Borderlands®, continue to inspire gamers worldwide. At 2K, we foster an inclusive environment that encourages creativity and innovation, welcoming applicants from all backgrounds to join us in shaping the future of gaming. Our Commitment We are an equal opportunity employer dedicated to promoting diversity and inclusion within our workforce. We provide reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us.

Join SQA Services, a premier provider of managed supplier quality services with nearly 30 years of experience in delivering audits, assessments, remote surveillance, corrective actions, remediation, inspections, and engineering solutions across diverse industries. Our extensive network of highly skilled professionals operates throughout the United States and in over 90 countries worldwide, ensuring swift on-site support at supplier locations. Our associates are seasoned quality assurance experts with unparalleled local knowledge, allowing us to represent our clients swiftly and efficiently. We are currently seeking a dedicated Pharmaceutical Quality Auditor for a contract role, where you will be responsible for conducting supplier quality audits at various locations across Japan. Each audit typically spans 1 to 2 days, and you will have the flexibility to accept or decline assignments based on your availability.

Join SQA Services, a premier provider of managed supplier quality services for nearly 30 years. We specialize in delivering comprehensive audits, assessments, and inspections across various industries, leveraging a global network of highly skilled quality assurance professionals. Our team offers unparalleled expertise and local knowledge, ensuring swift and efficient support to our clients in over 90 countries. We are currently seeking a detail-oriented Pharmaceutical Quality Auditor for a contract role. In this position, you will conduct supplier quality audits at various locations throughout Japan. Each audit generally lasts between 1-2 days, and you will have the flexibility to accept or decline assignments based on your availability.

About Woven by ToyotaWoven by Toyota contributes to Toyota's transformation into a mobility company that emerges once in a century. Inspired by our history of continuous invention for others, our mission is to redefine mobility and expand how it contributes to society, consistently challenging the norms of mobility through innovations that prioritize humanity.Our activities are centered around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene, a vehicle software production platform for Software Defined Vehicles (SDV), Woven City, our mobility testing course, and Cloud & AI, which supports a collaborative infrastructure. These teams work in unison to realize a society with zero accidents and the mass production of happiness.=========================================================================About the TeamThe Global Safety and Quality team ensures that the technical development across Woven by Toyota complies with safety, security, and quality standards in accordance with domestic and international regulations, as well as Toyota Group's internal standards. In this role, you will act as a quality expert for AI technology, effectively integrating the latest industry standards and best practices into the development process, driving the creation of high-quality and safe AI technologies. You will play a vital role in ensuring that AI technologies are safely integrated into vehicles and delivered as reliable products to our customers, collaborating with specialized teams across requirements definition, design, verification, tools development, and product quality management.

Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.Your Role:In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:Assessing clients’ learning needs to provide impactful training to their teams.Collaborating on project plans to identify training needs, objectives, and schedules.Designing and creating effective training programs.Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.Providing coaching both on-site and online.

Fastly empowers individuals and businesses to maintain a strong connection with their digital passions. Our cutting-edge edge cloud platform allows customers to swiftly, securely, and reliably create exceptional digital experiences by processing, serving, and safeguarding applications right at the edge of the Internet. This innovative platform is designed to leverage the modern internet, providing programmability and supporting agile software development. Our clientele includes some of the most distinguished companies worldwide, such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Senior SOC Analyst - APACIn the evolving landscape of cybersecurity, the SOC Analyst role at Fastly plays a crucial part in delivering real-world security insights as we combat Internet-scale threats. Our cloud security solutions empower clients with enhanced visibility and centralized expertise.The Customer Security Operations Center (CSOC) team at Fastly is dedicated to operational support for our security products and services. As a SOC Analyst, you will focus on providing exceptional security services to our clients, particularly in integrating and supporting agent software on customer systems. Collaboration with security, operations, and customer organizations will be essential in delivering effective support solutions for contemporary security challenges.As part of a 24/7 team, SOC Analysts are expected to work shifts that include Tuesday through Saturday, Sunday through Thursday, or Monday through Friday.What You Will DoThis position within the Fastly Customer Security Operations Center (CSOC) is responsible for monitoring and analyzing customer activities, with a strong emphasis on security functions such as identifying account takeovers or Bot Attacks and administering Web Application Firewalls (WAF). You will engage with advanced security and attack vectors around the application layer, utilizing diverse web technologies. This role offers the chance to work with some of the world's most scalable distributed systems that process approximately 10 million requests per second, alongside world-class engineers who have developed these systems.Key responsibilities include:Exhibiting expertise in ensuring customer security and delivering exceptional responses to security incidents.Providing in-depth application security experience on escalated cases from customers and automated systems.Engaging in continuous improvement initiatives and research to enhance our customer security offerings.