Senior Support Engineer - Tokyo

About Our TeamJoin the Technical Support team at OpenAI, where our mission is to empower developers and enterprises to seamlessly leverage OpenAI models for their critical solutions. We take pride in providing expert technical guidance, troubleshooting complex challenges, and helping our clients maximize the potential of our advanced AI models. Collaborating…

About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.

About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.Your Role:We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!Potential Projects:Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.

Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.

Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction

Role overview As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns. What you will do Respond to technical questions from clients and deliver effective solutions Diagnose and resolve product-related issues to help maintain customer satisfaction Collaborate with engineers and product managers to understand product features and meet client needs Help strengthen client relationships by providing consistent, reliable support Collaboration This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients. Growth and development intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.

Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.

Join Coupa Software as a Technical Support Engineer in Tokyo, where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring a seamless customer experience. This is an exciting opportunity to leverage your technical skills and contribute to our mission of helping organizations manage their spending effectively.

Role Overview Pure Storage is hiring a Senior Systems Engineer in Tokyo. This position focuses on delivering advanced storage solutions for clients, with a strong emphasis on improving data management. What You Will Do Design systems that support customer data management goals Implement storage solutions tailored to client needs Optimize existing systems to improve performance and reliability Location This role is based in Tokyo, Japan.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year with significant growth horizons ahead.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, fostering an environment where you can thrive.Join us in revolutionizing the life sciences sector, making a positive impact on customers, employees, and communities.The RoleWe are on the lookout for a skilled Product Support Engineer to become a vital part of our Product Support team. You will be joining a dynamic and innovative company recognized as the market leader in SaaS solutions within the Life Sciences sector. In this role, you will support our customers and internal teams, including Consulting and Sales Engineering. Collaborating closely with Development and QA, you will diagnose, troubleshoot, and resolve complex technical issues. A quick learner with a knack for creative problem-solving will thrive in this position.This full-time position operates Monday through Friday, with rotational on-call duties during public holidays and weekends.We are hiring for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission, we encourage you to apply.

Join Zscaler as a Senior Sales Engineer and be part of a dynamic team that is transforming the cybersecurity landscape. In this role, you'll leverage your technical expertise to support sales initiatives, engage with clients, and provide innovative solutions that meet their needs.

Join our dynamic team as a Desktop Support Technician at iqeq, where you will play a critical role in providing technical support and solutions to our employees. This position is ideal for someone who enjoys troubleshooting and resolving technology-related issues in a fast-paced environment.

Role overview Flywire is hiring a Senior Application Support Engineer I in Tokyo. This role focuses on keeping applications reliable and high-performing. The position involves troubleshooting advanced technical issues, supporting clients, and working with teams across the company to improve products.

Extreme Networks delivers cloud networking solutions to organizations worldwide, with a platform built for security, scalability, and ease of use. The company is recognized by Gartner and serves clients in more than 80 countries. Role overview This Senior Systems Engineer position is based in the Tokyo area. The role centers on providing technical leadership throughout the sales cycle. Working closely with the sales team, the Senior Systems Engineer helps customers understand and realize the value of Extreme Networks’ solutions, acting as a trusted technical advisor. Main responsibilities Collaborate with the sales team to guide customers through the sales process Conduct product demonstrations and deliver technical presentations Respond to RFPs and offer architectural guidance on networking and IT solutions Assist in designing, presenting, and validating networking architectures tailored to customer needs Engage directly with customers to address technical questions and challenges Requirements Extensive hands-on experience with wired, wireless, and cloud-managed networks Strong communication skills with the ability to engage effectively with customers Experience supporting technical sales and customer solution design This role offers the opportunity to play a key technical part in helping customers across Japan succeed with modern networking solutions.

Embark on a transformative career with ASM, where state-of-the-art technology harmonizes with a collaborative culture.For over 55 years, ASM has been a pioneer in innovation and technological advancements. With a workforce exceeding 4,500 employees hailing from 70 nationalities, our dedicated team and cutting-edge semiconductor devices are integral to shaping the future through trends such as 5G, cloud computing, AI, and autonomous driving. Yet, we are more than just a technology firm; we prioritize diversity, inclusion, and sustainability, striving to positively influence the world. Our development programs are designed to nurture your growth, expand your potential, and push the boundaries of innovation.ASM is on the lookout for a Senior Process Engineer to join our Global Key Product Unit in Tama, Japan.The successful candidate will become an integral member of the PEALD Process Development team, focusing on technological innovations and the advancement of new processes for semiconductor fabrication.Key Responsibilities:Design and execute experiments, gather data, analyze findings, and prepare comprehensive reports on various process development initiatives.Conduct hardware characterization, establish process windows, and assess process-hardware interactions.Troubleshoot intricate issues, perform Root Cause Analysis, and address complex process engineering challenges.Develop internal and external documentation, including product specifications, presentations, and technical reports.Engage with clients to tackle challenging process engineering issues with minimal supervision.Foster team collaboration and provide leadership in technical and theoretical communication.

Veeva Systems is a pioneering mission-driven organization in the realm of industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies ever, we achieved over $2 billion in revenue last fiscal year and continue to project significant growth ahead.At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define our culture. We made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.Join our mission to transform the life sciences industry and positively impact our customers, employees, and communities.The RoleWe are on the lookout for a proactive IT Engineer (End User Services) to provide essential support to our employees in our Tokyo office and across the APAC region. The ideal candidate will have a diverse skill set in End User Support and IT Infrastructure, showcasing a self-starter mentality to efficiently handle daily operations while also strategizing for long-term IT objectives. Your daily responsibilities will include managing end-to-end desktop support, from procurement to deployment, ensuring that our users are equipped with the necessary IT services to maintain productivity across Japan and beyond. We seek a resourceful and technically adept individual who excels in a dynamic, multinational setting. The successful candidate will remain calm under pressure and demonstrate a strong sense of autonomy and ownership in their work. As English is our primary global support language, fluency in English is essential for effective communication and collaboration with our international teams and users. A solid service orientation and customer-first mindset are vital, along with a desire to grow your career in alignment with our business in the region.

Join our dynamic team at IFS as a DevOps Engineer in the vibrant city of Tokyo. In this role, you will be responsible for optimizing our deployment pipelines, enhancing system reliability, and ensuring seamless integration between development and operations teams. As part of a forward-thinking organization, you will leverage your expertise to improve operational efficiency and drive innovation.

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to assisting life sciences companies in accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS firms in history, we achieved over $2 billion in revenue in our previous fiscal year, with significant growth opportunities on the horizon.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public corporation; in 2021, we made history by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we promote flexible work arrangements, allowing you to choose between working from home or in the office, fostering an environment where you can excel.Join us in transforming the life sciences sector, committed to positively impacting our customers, employees, and communities.Position OverviewVeeva Systems seeks a driven and seasoned Manager of Product Support to lead our Product Support team in Japan. You will oversee and nurture a team of Product Support Engineers, providing exemplary technical assistance for Veeva applications to clients throughout Japan and the broader Asia-Pacific region. This hands-on leadership position demands strong people management skills, operational excellence, and the ability to guide your team through complex technical challenges while ensuring an exceptional customer experience.Initially, you are expected to be present in the office during onboarding and for key meetings as necessary.

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a comprehensive mobility company. Our mission is rooted in a legacy of innovation aimed at enhancing societal well-being, as we strive to redefine mobility through human-centric solutions.Our initiatives are anchored in four key areas: AD/ADAS, focusing on autonomous driving and advanced driving assistance technologies; Arene, our cutting-edge software development platform for software-defined vehicles; Woven City, a pioneering testbed for mobility innovations; and Cloud & AI, which provides the essential digital infrastructure for our collaborative efforts. Together, we are committed to achieving our ambitious vision: a safer world with zero accidents and improved quality of life for everyone.=========================================================================TEAMThe Arene team is dedicated to creating an advanced automotive development platform, accelerating the transition to software-defined vehicles through a streamlined development lifecycle.Within the Arene Engineering department, our engineers provide essential tooling, data, embedded SDKs, and prototyping tools.The Systems Engineering team collaborates with clients, product teams, and project teams to develop specifications and designs for Arene, facilitating the successful execution of these designs across engineering disciplines. We utilize a blend of traditional and model-based systems engineering techniques to formalize system designs, continuously refining our processes for system and software design.We highly prioritize both interpersonal and practical engineering skills. Responsibilities include conducting design reviews, prototyping, and providing support for engineering-level design and execution. The ability to engage and collaborate effectively with customers and engineers is essential.This position reports to the team lead of the Systems Engineering team and is based on-site.

Flatiron Health works to improve cancer care by turning real-world patient experiences into evidence that shapes oncology practice. The team includes oncologists, data scientists, software engineers, epidemiologists, and product specialists, collaborating across the United States, Europe, and Asia. Flatiron Health operates as an independent affiliate of the Roche Group. Role overview The Senior Software Engineer position is based in Flatiron Health’s Tokyo office. This role focuses on building data-driven solutions that help improve outcomes for cancer patients. Collaboration with colleagues across global teams is a key part of the work. Main responsibilities Design and build data processing systems that convert raw healthcare data into reliable, high-quality data products. Develop scalable and complex logic for processing healthcare information. Create automated data pipelines, emphasizing reliability, observability, and consistent performance. Address challenging business, security, and privacy requirements related to healthcare data. Work closely with clinicians, product leaders, and international teams to solve practical problems in oncology. Maintain strong software engineering standards by writing thorough unit tests for complex data transformations and ensuring data integrity.