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The Essentials:
Proficiency in Japanese is a non-negotiable requirement for this position.
The role of the Technical Project Manager is pivotal in the successful execution of high-stakes projects, ensuring that our clients derive maximum value from the Tanium technology and services they have acquired. Acting as the vital link between the Tanium Account Team and the client’s project team, this role demands both technical knowledge and tactical skills in Enterprise IT tools, as well as the ability to operate Tanium on behalf of our clients. Whether onsite or providing remote support, the Technical Project Manager serves as an advocate for Tanium best practices and the client's needs.
Technical Project Managers are integral members of a cross-functional Enterprise Services Team, working in conjunction with the Sales, Customer Success Management (CSM), and Solution Engineering teams. They tackle immediate challenges faced during the implementation and use of Tanium products while ensuring that best practices are applied, maintaining a stable, efficient, and high-performing Tanium infrastructure. Additionally, they are responsible for creating, managing, and reporting on a strategic plan that prioritizes customer goals, success metrics, and milestones.
The Essentials: Proficiency in Japanese is a non-negotiable requirement for this position. The role of the Technical Project Manager is pivotal in the successful execution of high-stakes projects, ensuring that our clients derive maximum value from the Tanium technology and services they have acquired. Acting as the vital link between the Tanium Account Team…
Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction
Position Overview:This pivotal customer-facing role is essential in ensuring that our clients maximize their investment in Tanium, helping us sustain our distinguished base of high-value, loyal customers who trust Tanium for endpoint management. The ideal candidate will adeptly support a diverse portfolio of customers, utilizing both data analytics and qualitative feedback to strategically deploy resources for optimal results.Hybrid Work Arrangement:This position adheres to our hybrid work model, requiring employees to be present in the office a minimum of three days per week.Key Responsibilities:Facilitate outstanding business outcomes that drive world-class customer retention and expansion by collaborating with a dedicated account team, including Sales, Solution Engineers, and Domain Architects.Partner with senior team members to navigate the unique complexities and segmentation of your customer base, creating tailored strategies for full Tanium platform adoption and growth, while leveraging insights to overcome implementation challenges.Build and maintain strong relationships with customers to align with their business needs and objectives.Identify opportunities for deeper integration of Tanium into customer operations to enhance ROI and explore new solution areas.Conduct activities and manage data...
Join Us in Transforming the Future:At Tanium, we're on a mission to revolutionize how the world's largest organizations gain visibility and control over their complex environments. If you're driven by the desire to make a significant impact, we invite you to be a part of this journey!Do you possess a unique talent for understanding customer requirements and delivering tailored solutions? Are you equipped with technical skills and the ability to communicate effectively with diverse audiences? As a key member of our Sales Engineering team, you will collaborate closely with Sales and Customer Success Management (CSM) teams to engage both current and prospective clients. You will spearhead the technology evaluation phase of the sales cycle, showcase our platform, and provide in-depth Proof of Value (POV) demonstrations.Your role will involve facilitating engaging pre-sales discovery meetings, analyzing customers’ existing technologies and architectures, addressing operational and business needs, and crafting suitable Tanium solutions. You will lead comprehensive technical discussions with stakeholders, ranging from C-level executives to end-users, to highlight the transformative capabilities of Tanium’s enterprise operations and security platform.
The Opportunity: Tanium is on the lookout for passionate and dynamic individuals to join our expanding team. As a Sales Development Representative, you will collaborate closely with various departments, including marketing, sales, and our extensive partner network. This role is ideal for motivated professionals eager to establish a solid foundation for a long-term career in technology sales. We are committed to supporting your professional growth by providing the necessary resources and development opportunities. Your Responsibilities: Arrange highly qualified meetings for field sales team members using established sales methodologies and targeted strategies within your territory. Oversee lead generation and follow-up activities for inbound leads specific to your territory. Utilize advanced tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn Navigator to maximize your impact across the territory. Collaborate with sales, marketing, and product teams to enhance messaging, field events, and strategic campaigns. Engage in ongoing training to develop a comprehensive understanding of the competitive landscape and market trends. Work with leadership to enhance communication skills and learn effective reporting techniques. Meet or surpass weekly activity metrics, including calls, emails, conversations, and meetings. Foster a collaborative atmosphere with your team and business partners. The Ideal Candidate: Bachelor’s degree in Business or a related field, or equivalent experience. 1+ years of experience in Enterprise SaaS or Security is preferred. A genuine passion for being part of a team dedicated to addressing critical IT and security challenges while fostering innovation and collaboration. Ability to build strong relationships across the organization and serve as a trusted resource for the team. Experience working with a high-energy, dynamic sales team to refine strategic sales approaches. A commitment to continuous learning, with a desire to improve incrementally each day and openness to feedback. A competitive spirit driving you to exceed targets.
Join our dynamic team at Turner Townsend as a D365 Project Lead in Tokyo, Japan. We are looking for an enthusiastic and skilled professional to drive the successful implementation of Microsoft Dynamics 365 projects.In this role, you will collaborate with clients to understand their business needs, manage project timelines, and ensure successful delivery of technology solutions. Your expertise will be crucial in enhancing the efficiency and effectiveness of our client’s operations.
Dataiku is the leading platform for AI success, acting as the enterprise orchestration layer for the development, deployment, and governance of AI initiatives. Within a unified environment, teams can design and manage analytics, machine learning, and AI operations with the transparency, collaboration, and control necessary for enterprise effectiveness. Dataiku seamlessly integrates with various data platforms, cloud infrastructures, and AI services, enabling organizations to implement AI across diverse vendor environments with centralized governance.The world’s top companies depend on Dataiku to operationalize AI and leverage it as a true engine of business performance, delivering measurable value. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.How You’ll Make an ImpactPartner with customers and the internal account team to identify both short- and long-term priorities, developing a strategic engagement plan.Serve as the primary technical advisor for client teams, providing expert guidance and hands-on support across multiple areas, including:Architecture and deployment of the Dataiku platformPlatform operations and upgradesBest practices for platform utilizationSecurity, data management, and computational resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and resolving any technical challenges.
Japanese fluency is required for this position.About the Role:At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.Your Responsibilities:Assist customers by:Managing incoming support requestsResolving customer support issuesCollaborating with fellow Support Engineers on their casesResponding to inquiries on the Tanium community platformEnhance customer experience by:Documenting best practicesTracking activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, primarily focused on testing and troubleshootingTesting Tanium and providing constructive feedback to engineering teams to improve customer experience
About the RoleAs the Director of Strategic Accounts (DSA) at Tanium, you will spearhead efforts to drive the adoption and implementation of the Tanium platform across designated accounts and territories. You will engage with key decision-makers including CIOs, CISOs, and VPs of Operations, as well as deeply technical teams like Red Teams, effectively communicating both the business and technical benefits of our solutions. Your ability to understand and address customer needs will be pivotal in delivering customized technology solutions that enhance their operations and exceed revenue goals.Your ResponsibilitiesEffectively convey the value proposition of the Tanium platform to C-suite executives and manage the intricate sales cycle with expertise.Build and nurture strong relationships within your assigned accounts, presenting tailored solutions that meet their unique challenges and objectives.Collaborate with the Partner and Marketing teams to strategize and enhance prospecting and sales initiatives within your territory.
Role OverviewThis position embodies leadership qualities and takes full responsibility for the entire product and project delivery process utilizing the Tailor Platform.Thought Leadership: Transform ambiguous requirements into structured hypotheses, organizing constraints and stakeholders to generate high-resolution specifications.Technology Leadership: Collaborate with teams and stakeholders to manage the process from requirements definition to operations, understanding design trade-offs and providing realistic, sustainable guidelines.Client Leadership: Grasp client intentions and engage with decision-makers (like CxOs) to drive project success.Key ResponsibilitiesDeeply understand the client's industry and operations, proposing hypotheses for problem-solving.Create development roadmaps and oversee the technical design and implementation of systems.Lead effective product development to maximize ROI for the development team.Proactively address complex technical issues, offering solutions and support.Structure intricate stakeholder relationships involving multiple organizations and lead consensus-building efforts.Qualifications (Required)Proven project management experience covering client negotiations, requirements definition, and development execution.Experience in designing data models and Web APIs, with the ability to engage in technical discussions with engineers.Ability to decompose ambiguous phenomena and articulate specific issues clearly.Capability to communicate and guide diverse specialists and clients towards consensus.Proficiency in Japanese at a business level or higher.Qualifications (Preferred)Experience in designing and developing large, complex systems.Background in SIer or consulting firms.Ability to integrate UX, business, and technical expectations when making decisions on technical trade-offs.Ideal Candidate ProfileA person who can focus on results: Prioritizes project success and maximizes customer value.Resilience: Maintains calm and manages oneself in challenging situations, seeking collaborative support.Intellectual curiosity: Proactively learns about unfamiliar industries and technologies, continuously enhancing professional expertise.Salary¥9,000,000 - ¥15,000,000We adopt a mission-grade system that determines compensation based on the size of the role (mission) and the results achieved, regardless of age or tenure. The entry grade will be determined through the selection process, followed by evaluations every six months.Working HoursFlexible work hours (Flextime)Salary Adjustments and BonusesSalary revisions occur biannually, with evaluations conducted every six months and regular one-on-ones with the CEO or CTO.BenefitsHealth Insurance401k
Accounting Manager Are you looking to thrive in a dynamic, fast-paced, and collaborative work environment? Do you want to join an organization where the Accounting function is pivotal to strategic growth? If so, CIC Japan is on the lookout for an Accounting Manager to enhance its accounting operations within our rapidly expanding environment. This role will oversee accounting functions across various entities in Japan, lead a dedicated team, and ensure the integrity of our financial reporting and processes. Additionally, you will play a crucial role in developing scalable finance operations as we expand throughout Asia. This position reports directly to the Finance Director of Japan. ABOUT CIC & CIC TOKYO CIC is a global leader in creating and managing innovation communities. Established in 1999 in Cambridge, MA, CIC was among the pioneers in offering flexible office spaces and coworking solutions, enabling the world's most influential entrepreneurs to innovate more effectively. With locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo, we are continuously expanding into new cities. CIC Tokyo, our newest site and the first in Asia, opened in October 2020 in the vibrant Minato-ku business district. Featuring approximately 6,000 square meters of innovative workspaces on the 15th and 16th floors of the Toranomon Hills Business Tower, we accommodate more than 250 companies. CIC Tokyo focuses on nurturing growth-oriented enterprises and fostering communities that accelerate business development and global outreach. Due to its significant impact on the startup landscape, CIC Tokyo regularly hosts high-profile visits from dignitaries, including Prime Minister Kishida and Governor Koike, solidifying its status as a prestigious hub for new businesses and startups in Japan. Discover more about us here. YOUR DAY-TO-DAY WORK You will engage in the preparation of accurate and comprehensive financial and operational reports. We encourage you to provide both solicited and unsolicited insights regarding accounting operations, with a strong emphasis on ensuring a successful month-end closing process. You will also be involved in various projects from an accounting perspective and assist with issues related to the preparation of annual accounts. As the lead for accounting operations, you will collaborate closely with the Finance Director of Japan to support both internal and external requirements. Oversee full-cycle accounting (AP, AR, GL, fixed assets, accruals) Lead month-end, quarter-end, and year-end close processes Manage and develop a team of two accountants
About Appier Appier is an innovative software-as-a-service (SaaS) provider that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012, our mission is to democratize AI and transform it into tangible ROI through intelligent software solutions. With 17 offices across APAC, Europe, and the U.S., we are proud to be listed on the Tokyo Stock Exchange (Ticker number: 4180). Discover more about us at www.appier.com. About the Role As a Technical Consultant, you will serve as the vital link between our product offerings and their practical applications within client organizations. You will collaborate closely with the product team, customers, and sales to develop and implement technical solutions tailored to meet client objectives. Your in-depth understanding of our products—from development and service operations to sales strategies—will enable you to provide exceptional support and insights. Effective communication skills are essential, as you will be engaging with clients to understand their needs and relay feedback for continuous improvement. Responsibilities Collect and relay customer feedback and new requirements to the product team to facilitate ongoing improvements and localization for the Japanese market. Lead discussions with clients regarding product scope, technical implementations, and best practices, ensuring effective communication and timely issue resolution. Build and maintain long-term, trust-based relationships with Japanese clients, exhibiting a deep understanding of their cultural nuances and expectations. About You Qualifications Exceptional communication skills to effectively convey technical concepts to both technical and non-technical stakeholders. Strong ability to identify and comprehend business requirements. Proficient communication and moderation abilities. A graduate or post-graduate degree in Computer Science, Mathematics, Statistics, Economics, Finance, or an Engineering discipline. A minimum of 3 years of experience in a customer-facing role. Proficient in customer-facing project management and delivery. Knowledgeable in web/app tracking methodologies. Experienced in data analytics. Familiar with digital marketing, CRM, marketing automation, Customer Data Platforms (CDP), or Data Management Platforms (DMP). Additional technical certifications related to the aforementioned areas are a plus.
Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.
nice is seeking a Senior Technical Account Manager based in Tokyo to help clients get the most from our products and services. This role centers on building strong relationships with customers and supporting their technical needs. What you will do Serve as the main contact for technical questions from assigned accounts Offer proactive support and guidance to ensure customer needs are addressed promptly Work with internal teams to suggest product improvements based on feedback Lead regular account reviews to discuss performance and highlight areas for growth Role overview This position focuses on customer satisfaction and success. The Senior Technical Account Manager uses technical knowledge to help clients optimize their experience with nice’s offerings. Collaboration with other teams and frequent communication with customers are key parts of the job.
At Coupa, we revolutionize how businesses manage their finances through our innovative community-driven AI and premier total spend management platform. Our Coupa AI utilizes an extensive network of over 10 million buyers and suppliers, driven by trillions of dollars in spending data, to help businesses make informed, profitable decisions that enhance their profit margins.Why You Should Join Coupa? Pioneering Technology: Be part of a cutting-edge company that leverages the latest technologies to provide our customers with unparalleled efficiency and visibility in their spending. Collaborative Culture: We promote a culture of teamwork, transparency, and a shared commitment to excellence, making Coupa a great place to work. Global Impact: Your contributions will have a significant, measurable impact on our clients and the broader business community.Discover more about our Life at Coupa and hear from our employees about their enriching experiences.Role of the Lead Technical Architect at Coupa: In your role as Lead Technical Architect, you will partner with our Customers, Partners, and internal Product Management teams to deploy innovative solutions tailored for our clients. Your deep knowledge and experience will be essential in integrating advanced technologies in Procurement, Supply Chain, and/or AP Automation sectors, ensuring the effective delivery of integration projects at Coupa.
Join NBCUniversal as the HR Director for Japan, where you will be instrumental in crafting and executing people strategies across various divisions, including the Content Group, TVD, and UP&E. Collaborate with senior executives to foster an inclusive and productive workplace culture, while focusing on talent identification, retention, and development. You will be responsible for designing local employee experiences and spearheading learning initiatives to enhance professional growth.In this role, you will maintain robust partnerships with talent acquisition, compensation and benefits, and employment law teams to ensure high-quality HR service delivery. Reporting to the VP of HR for APAC, you will also work closely with the global HR community and business leaders in Japan to align HR strategies with business objectives.Key Responsibilities:Strategic DevelopmentCollaborate with senior leadership to establish key people strategies that align HR initiatives with business goals.Actively participate in senior management meetings to provide HR insights for strategic projects and planning.Talent ManagementWork with the Talent Acquisition team to ensure a timely supply of quality candidates.Lead key HR processes such as talent reviews, performance management, and talent planning.Assess learning needs and leverage resources to create impactful learning programs.Provide expert advice on employee and organizational development matters.Ensure successful execution of corporate training initiatives.Collaborate with HR colleagues across NBCUniversal to drive projects and initiatives.Change ManagementLead organizational change processes in alignment with business strategies.Manage HR due diligence and support during M&A activities, focusing on integration and change management.Employee RelationsGuide and coach employees and managers on employee relations issues and manage grievances effectively.Ensure the development and communication of HR policies that comply with local laws and meet business needs.Foster a positive work environment that maximizes the use of organizational talent.
Join Stripe as an Implementation Consultant and play a pivotal role in helping businesses in Japan effectively utilize our payment solutions. In this dynamic position, you will engage with clients to understand their unique needs, implement tailored solutions, and ensure a seamless integration experience. You will collaborate with cross-functional teams to provide exceptional service and support to our clients.
At AKQA, we are passionate about blending art and science to forge innovative ideas, products, and services. Our mission is to collaboratively shape the future alongside our clients. The Technical Director will play a pivotal role in steering and expanding the technology team and client portfolio in Tokyo. Collaborating closely with the local leadership and the regional Chief Technology Officer, you will be responsible for crafting the technology strategy for the Tokyo studio, enhancing client engagements, and cultivating a high-performing technology team to ensure successful project delivery and commercial engagements. Your leadership will involve assembling a team of specialists and coordinating with regional practice leaders to deliver outstanding technology solutions for our Tokyo clients. As a key member of the regional AKQA Technology Executive team, you will also support regional technology initiatives and practice development. With a deep understanding of clients' business challenges, experience goals, and technical needs, the Technical Director will serve as the primary decision-maker, guaranteeing exceptional digital experiences powered by contemporary web architectures, MarTech, and AI technologies. This position reports directly to the local Delivery Director and the APAC CTO. Key team members reporting to this role include Solution Architects, Technical Leads, and Principal Engineers.
Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.
The Essentials: Proficiency in Japanese is a non-negotiable requirement for this position. The role of the Technical Project Manager is pivotal in the successful execution of high-stakes projects, ensuring that our clients derive maximum value from the Tanium technology and services they have acquired. Acting as the vital link between the Tanium Account Team…
Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction
Position Overview:This pivotal customer-facing role is essential in ensuring that our clients maximize their investment in Tanium, helping us sustain our distinguished base of high-value, loyal customers who trust Tanium for endpoint management. The ideal candidate will adeptly support a diverse portfolio of customers, utilizing both data analytics and qualitative feedback to strategically deploy resources for optimal results.Hybrid Work Arrangement:This position adheres to our hybrid work model, requiring employees to be present in the office a minimum of three days per week.Key Responsibilities:Facilitate outstanding business outcomes that drive world-class customer retention and expansion by collaborating with a dedicated account team, including Sales, Solution Engineers, and Domain Architects.Partner with senior team members to navigate the unique complexities and segmentation of your customer base, creating tailored strategies for full Tanium platform adoption and growth, while leveraging insights to overcome implementation challenges.Build and maintain strong relationships with customers to align with their business needs and objectives.Identify opportunities for deeper integration of Tanium into customer operations to enhance ROI and explore new solution areas.Conduct activities and manage data...
Join Us in Transforming the Future:At Tanium, we're on a mission to revolutionize how the world's largest organizations gain visibility and control over their complex environments. If you're driven by the desire to make a significant impact, we invite you to be a part of this journey!Do you possess a unique talent for understanding customer requirements and delivering tailored solutions? Are you equipped with technical skills and the ability to communicate effectively with diverse audiences? As a key member of our Sales Engineering team, you will collaborate closely with Sales and Customer Success Management (CSM) teams to engage both current and prospective clients. You will spearhead the technology evaluation phase of the sales cycle, showcase our platform, and provide in-depth Proof of Value (POV) demonstrations.Your role will involve facilitating engaging pre-sales discovery meetings, analyzing customers’ existing technologies and architectures, addressing operational and business needs, and crafting suitable Tanium solutions. You will lead comprehensive technical discussions with stakeholders, ranging from C-level executives to end-users, to highlight the transformative capabilities of Tanium’s enterprise operations and security platform.
The Opportunity: Tanium is on the lookout for passionate and dynamic individuals to join our expanding team. As a Sales Development Representative, you will collaborate closely with various departments, including marketing, sales, and our extensive partner network. This role is ideal for motivated professionals eager to establish a solid foundation for a long-term career in technology sales. We are committed to supporting your professional growth by providing the necessary resources and development opportunities. Your Responsibilities: Arrange highly qualified meetings for field sales team members using established sales methodologies and targeted strategies within your territory. Oversee lead generation and follow-up activities for inbound leads specific to your territory. Utilize advanced tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn Navigator to maximize your impact across the territory. Collaborate with sales, marketing, and product teams to enhance messaging, field events, and strategic campaigns. Engage in ongoing training to develop a comprehensive understanding of the competitive landscape and market trends. Work with leadership to enhance communication skills and learn effective reporting techniques. Meet or surpass weekly activity metrics, including calls, emails, conversations, and meetings. Foster a collaborative atmosphere with your team and business partners. The Ideal Candidate: Bachelor’s degree in Business or a related field, or equivalent experience. 1+ years of experience in Enterprise SaaS or Security is preferred. A genuine passion for being part of a team dedicated to addressing critical IT and security challenges while fostering innovation and collaboration. Ability to build strong relationships across the organization and serve as a trusted resource for the team. Experience working with a high-energy, dynamic sales team to refine strategic sales approaches. A commitment to continuous learning, with a desire to improve incrementally each day and openness to feedback. A competitive spirit driving you to exceed targets.
Join our dynamic team at Turner Townsend as a D365 Project Lead in Tokyo, Japan. We are looking for an enthusiastic and skilled professional to drive the successful implementation of Microsoft Dynamics 365 projects.In this role, you will collaborate with clients to understand their business needs, manage project timelines, and ensure successful delivery of technology solutions. Your expertise will be crucial in enhancing the efficiency and effectiveness of our client’s operations.
Dataiku is the leading platform for AI success, acting as the enterprise orchestration layer for the development, deployment, and governance of AI initiatives. Within a unified environment, teams can design and manage analytics, machine learning, and AI operations with the transparency, collaboration, and control necessary for enterprise effectiveness. Dataiku seamlessly integrates with various data platforms, cloud infrastructures, and AI services, enabling organizations to implement AI across diverse vendor environments with centralized governance.The world’s top companies depend on Dataiku to operationalize AI and leverage it as a true engine of business performance, delivering measurable value. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.How You’ll Make an ImpactPartner with customers and the internal account team to identify both short- and long-term priorities, developing a strategic engagement plan.Serve as the primary technical advisor for client teams, providing expert guidance and hands-on support across multiple areas, including:Architecture and deployment of the Dataiku platformPlatform operations and upgradesBest practices for platform utilizationSecurity, data management, and computational resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and resolving any technical challenges.
Japanese fluency is required for this position.About the Role:At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.Your Responsibilities:Assist customers by:Managing incoming support requestsResolving customer support issuesCollaborating with fellow Support Engineers on their casesResponding to inquiries on the Tanium community platformEnhance customer experience by:Documenting best practicesTracking activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, primarily focused on testing and troubleshootingTesting Tanium and providing constructive feedback to engineering teams to improve customer experience
About the RoleAs the Director of Strategic Accounts (DSA) at Tanium, you will spearhead efforts to drive the adoption and implementation of the Tanium platform across designated accounts and territories. You will engage with key decision-makers including CIOs, CISOs, and VPs of Operations, as well as deeply technical teams like Red Teams, effectively communicating both the business and technical benefits of our solutions. Your ability to understand and address customer needs will be pivotal in delivering customized technology solutions that enhance their operations and exceed revenue goals.Your ResponsibilitiesEffectively convey the value proposition of the Tanium platform to C-suite executives and manage the intricate sales cycle with expertise.Build and nurture strong relationships within your assigned accounts, presenting tailored solutions that meet their unique challenges and objectives.Collaborate with the Partner and Marketing teams to strategize and enhance prospecting and sales initiatives within your territory.
Role OverviewThis position embodies leadership qualities and takes full responsibility for the entire product and project delivery process utilizing the Tailor Platform.Thought Leadership: Transform ambiguous requirements into structured hypotheses, organizing constraints and stakeholders to generate high-resolution specifications.Technology Leadership: Collaborate with teams and stakeholders to manage the process from requirements definition to operations, understanding design trade-offs and providing realistic, sustainable guidelines.Client Leadership: Grasp client intentions and engage with decision-makers (like CxOs) to drive project success.Key ResponsibilitiesDeeply understand the client's industry and operations, proposing hypotheses for problem-solving.Create development roadmaps and oversee the technical design and implementation of systems.Lead effective product development to maximize ROI for the development team.Proactively address complex technical issues, offering solutions and support.Structure intricate stakeholder relationships involving multiple organizations and lead consensus-building efforts.Qualifications (Required)Proven project management experience covering client negotiations, requirements definition, and development execution.Experience in designing data models and Web APIs, with the ability to engage in technical discussions with engineers.Ability to decompose ambiguous phenomena and articulate specific issues clearly.Capability to communicate and guide diverse specialists and clients towards consensus.Proficiency in Japanese at a business level or higher.Qualifications (Preferred)Experience in designing and developing large, complex systems.Background in SIer or consulting firms.Ability to integrate UX, business, and technical expectations when making decisions on technical trade-offs.Ideal Candidate ProfileA person who can focus on results: Prioritizes project success and maximizes customer value.Resilience: Maintains calm and manages oneself in challenging situations, seeking collaborative support.Intellectual curiosity: Proactively learns about unfamiliar industries and technologies, continuously enhancing professional expertise.Salary¥9,000,000 - ¥15,000,000We adopt a mission-grade system that determines compensation based on the size of the role (mission) and the results achieved, regardless of age or tenure. The entry grade will be determined through the selection process, followed by evaluations every six months.Working HoursFlexible work hours (Flextime)Salary Adjustments and BonusesSalary revisions occur biannually, with evaluations conducted every six months and regular one-on-ones with the CEO or CTO.BenefitsHealth Insurance401k
Accounting Manager Are you looking to thrive in a dynamic, fast-paced, and collaborative work environment? Do you want to join an organization where the Accounting function is pivotal to strategic growth? If so, CIC Japan is on the lookout for an Accounting Manager to enhance its accounting operations within our rapidly expanding environment. This role will oversee accounting functions across various entities in Japan, lead a dedicated team, and ensure the integrity of our financial reporting and processes. Additionally, you will play a crucial role in developing scalable finance operations as we expand throughout Asia. This position reports directly to the Finance Director of Japan. ABOUT CIC & CIC TOKYO CIC is a global leader in creating and managing innovation communities. Established in 1999 in Cambridge, MA, CIC was among the pioneers in offering flexible office spaces and coworking solutions, enabling the world's most influential entrepreneurs to innovate more effectively. With locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo, we are continuously expanding into new cities. CIC Tokyo, our newest site and the first in Asia, opened in October 2020 in the vibrant Minato-ku business district. Featuring approximately 6,000 square meters of innovative workspaces on the 15th and 16th floors of the Toranomon Hills Business Tower, we accommodate more than 250 companies. CIC Tokyo focuses on nurturing growth-oriented enterprises and fostering communities that accelerate business development and global outreach. Due to its significant impact on the startup landscape, CIC Tokyo regularly hosts high-profile visits from dignitaries, including Prime Minister Kishida and Governor Koike, solidifying its status as a prestigious hub for new businesses and startups in Japan. Discover more about us here. YOUR DAY-TO-DAY WORK You will engage in the preparation of accurate and comprehensive financial and operational reports. We encourage you to provide both solicited and unsolicited insights regarding accounting operations, with a strong emphasis on ensuring a successful month-end closing process. You will also be involved in various projects from an accounting perspective and assist with issues related to the preparation of annual accounts. As the lead for accounting operations, you will collaborate closely with the Finance Director of Japan to support both internal and external requirements. Oversee full-cycle accounting (AP, AR, GL, fixed assets, accruals) Lead month-end, quarter-end, and year-end close processes Manage and develop a team of two accountants
About Appier Appier is an innovative software-as-a-service (SaaS) provider that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012, our mission is to democratize AI and transform it into tangible ROI through intelligent software solutions. With 17 offices across APAC, Europe, and the U.S., we are proud to be listed on the Tokyo Stock Exchange (Ticker number: 4180). Discover more about us at www.appier.com. About the Role As a Technical Consultant, you will serve as the vital link between our product offerings and their practical applications within client organizations. You will collaborate closely with the product team, customers, and sales to develop and implement technical solutions tailored to meet client objectives. Your in-depth understanding of our products—from development and service operations to sales strategies—will enable you to provide exceptional support and insights. Effective communication skills are essential, as you will be engaging with clients to understand their needs and relay feedback for continuous improvement. Responsibilities Collect and relay customer feedback and new requirements to the product team to facilitate ongoing improvements and localization for the Japanese market. Lead discussions with clients regarding product scope, technical implementations, and best practices, ensuring effective communication and timely issue resolution. Build and maintain long-term, trust-based relationships with Japanese clients, exhibiting a deep understanding of their cultural nuances and expectations. About You Qualifications Exceptional communication skills to effectively convey technical concepts to both technical and non-technical stakeholders. Strong ability to identify and comprehend business requirements. Proficient communication and moderation abilities. A graduate or post-graduate degree in Computer Science, Mathematics, Statistics, Economics, Finance, or an Engineering discipline. A minimum of 3 years of experience in a customer-facing role. Proficient in customer-facing project management and delivery. Knowledgeable in web/app tracking methodologies. Experienced in data analytics. Familiar with digital marketing, CRM, marketing automation, Customer Data Platforms (CDP), or Data Management Platforms (DMP). Additional technical certifications related to the aforementioned areas are a plus.
Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.
nice is seeking a Senior Technical Account Manager based in Tokyo to help clients get the most from our products and services. This role centers on building strong relationships with customers and supporting their technical needs. What you will do Serve as the main contact for technical questions from assigned accounts Offer proactive support and guidance to ensure customer needs are addressed promptly Work with internal teams to suggest product improvements based on feedback Lead regular account reviews to discuss performance and highlight areas for growth Role overview This position focuses on customer satisfaction and success. The Senior Technical Account Manager uses technical knowledge to help clients optimize their experience with nice’s offerings. Collaboration with other teams and frequent communication with customers are key parts of the job.
At Coupa, we revolutionize how businesses manage their finances through our innovative community-driven AI and premier total spend management platform. Our Coupa AI utilizes an extensive network of over 10 million buyers and suppliers, driven by trillions of dollars in spending data, to help businesses make informed, profitable decisions that enhance their profit margins.Why You Should Join Coupa? Pioneering Technology: Be part of a cutting-edge company that leverages the latest technologies to provide our customers with unparalleled efficiency and visibility in their spending. Collaborative Culture: We promote a culture of teamwork, transparency, and a shared commitment to excellence, making Coupa a great place to work. Global Impact: Your contributions will have a significant, measurable impact on our clients and the broader business community.Discover more about our Life at Coupa and hear from our employees about their enriching experiences.Role of the Lead Technical Architect at Coupa: In your role as Lead Technical Architect, you will partner with our Customers, Partners, and internal Product Management teams to deploy innovative solutions tailored for our clients. Your deep knowledge and experience will be essential in integrating advanced technologies in Procurement, Supply Chain, and/or AP Automation sectors, ensuring the effective delivery of integration projects at Coupa.
Join NBCUniversal as the HR Director for Japan, where you will be instrumental in crafting and executing people strategies across various divisions, including the Content Group, TVD, and UP&E. Collaborate with senior executives to foster an inclusive and productive workplace culture, while focusing on talent identification, retention, and development. You will be responsible for designing local employee experiences and spearheading learning initiatives to enhance professional growth.In this role, you will maintain robust partnerships with talent acquisition, compensation and benefits, and employment law teams to ensure high-quality HR service delivery. Reporting to the VP of HR for APAC, you will also work closely with the global HR community and business leaders in Japan to align HR strategies with business objectives.Key Responsibilities:Strategic DevelopmentCollaborate with senior leadership to establish key people strategies that align HR initiatives with business goals.Actively participate in senior management meetings to provide HR insights for strategic projects and planning.Talent ManagementWork with the Talent Acquisition team to ensure a timely supply of quality candidates.Lead key HR processes such as talent reviews, performance management, and talent planning.Assess learning needs and leverage resources to create impactful learning programs.Provide expert advice on employee and organizational development matters.Ensure successful execution of corporate training initiatives.Collaborate with HR colleagues across NBCUniversal to drive projects and initiatives.Change ManagementLead organizational change processes in alignment with business strategies.Manage HR due diligence and support during M&A activities, focusing on integration and change management.Employee RelationsGuide and coach employees and managers on employee relations issues and manage grievances effectively.Ensure the development and communication of HR policies that comply with local laws and meet business needs.Foster a positive work environment that maximizes the use of organizational talent.
Join Stripe as an Implementation Consultant and play a pivotal role in helping businesses in Japan effectively utilize our payment solutions. In this dynamic position, you will engage with clients to understand their unique needs, implement tailored solutions, and ensure a seamless integration experience. You will collaborate with cross-functional teams to provide exceptional service and support to our clients.
At AKQA, we are passionate about blending art and science to forge innovative ideas, products, and services. Our mission is to collaboratively shape the future alongside our clients. The Technical Director will play a pivotal role in steering and expanding the technology team and client portfolio in Tokyo. Collaborating closely with the local leadership and the regional Chief Technology Officer, you will be responsible for crafting the technology strategy for the Tokyo studio, enhancing client engagements, and cultivating a high-performing technology team to ensure successful project delivery and commercial engagements. Your leadership will involve assembling a team of specialists and coordinating with regional practice leaders to deliver outstanding technology solutions for our Tokyo clients. As a key member of the regional AKQA Technology Executive team, you will also support regional technology initiatives and practice development. With a deep understanding of clients' business challenges, experience goals, and technical needs, the Technical Director will serve as the primary decision-maker, guaranteeing exceptional digital experiences powered by contemporary web architectures, MarTech, and AI technologies. This position reports directly to the local Delivery Director and the APAC CTO. Key team members reporting to this role include Solution Architects, Technical Leads, and Principal Engineers.
Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.
