Technical Support Engineer - Tokyo, Japan

Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genet…

Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction

Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.

Join Coupa Software as a Technical Support Engineer in Tokyo, where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring a seamless customer experience. This is an exciting opportunity to leverage your technical skills and contribute to our mission of helping organizations manage their spending effectively.

Role overview As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns. What you will do Respond to technical questions from clients and deliver effective solutions Diagnose and resolve product-related issues to help maintain customer satisfaction Collaborate with engineers and product managers to understand product features and meet client needs Help strengthen client relationships by providing consistent, reliable support Collaboration This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients. Growth and development intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.

Field AI is at the forefront of revolutionizing robotic interactions with the real world. We are dedicated to creating risk-aware, reliable, and field-ready AI systems designed to tackle the most intricate challenges in robotics. Our approach transcends conventional data-driven strategies and purely transformer-based architectures, as we forge a new path with solutions already deployed globally, yielding tangible results and continually enhancing models through real-world applications.We are seeking a talented Technical Support Specialist who possesses a strong enthusiasm for robotics and adept problem-solving skills. In this pivotal role, you will partner with our valued customers, ensuring they leverage the full capabilities of our state-of-the-art robotic systems. Collaborating closely with our engineering and product teams, you will immerse yourself in technical challenges and advocate for the user experience, influencing our technology's evolution. If you are passionate about advanced hardware and software systems and take pride in guiding users through complex technologies with confidence, this position presents a rewarding opportunity to make a significant impact.

Dataiku is the leading platform for AI success, acting as the enterprise orchestration layer for the development, deployment, and governance of AI initiatives. Within a unified environment, teams can design and manage analytics, machine learning, and AI operations with the transparency, collaboration, and control necessary for enterprise effectiveness. Dataiku seamlessly integrates with various data platforms, cloud infrastructures, and AI services, enabling organizations to implement AI across diverse vendor environments with centralized governance.The world’s top companies depend on Dataiku to operationalize AI and leverage it as a true engine of business performance, delivering measurable value. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.How You’ll Make an ImpactPartner with customers and the internal account team to identify both short- and long-term priorities, developing a strategic engagement plan.Serve as the primary technical advisor for client teams, providing expert guidance and hands-on support across multiple areas, including:Architecture and deployment of the Dataiku platformPlatform operations and upgradesBest practices for platform utilizationSecurity, data management, and computational resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and resolving any technical challenges.

AIエンジニア 企業紹介 Limit Breakは、深い専門知識と業界の成長を理念とし、モバイルゲーム業界の革新者として、デジタル市場の変革に注力しています。革新的な技術と暗号通貨を駆使し、創造的なビジョンで世界中の人々を結ぶ体験を提供しています。 私たちは、Buckley VenturesやParadigm Venturesなどの著名な投資家からの支援を受け、ゲーム業界の未来を共に築いていく才能ある人材を求めています。 Limit Breakの一員として、あなたの創造力と情熱をもって、共に新たな挑戦に挑みませんか。 このポジションの目的 ゲーム制作チーム（アーティスト、TA、ゲームデザイナー、開発者）と連携し、生成AI（LLM等）およびプロシージャル生成を実際の制作に役立つツールとして実装することが求められます。 主に「事前生成（バッチ生成）」を利用し、意図の言語化、生成、評価、フィードバック、改善のプロセスを通じて、品質、スピード、再現性を向上させていきます。 この役割は、研究開発（R&D）に特化したものではなく、実際のゲーム制作プロセスに組み込まれ、運用までの価値を生み出すことを目的としています。 主な業務内容 ● 生成AI（LLM等）やプロシージャル生成を活用したアート、シナリオ、レベル制作を支援するAI機能や制作ツールの開発● 制作意図の言語化、テンプレートや制約の設計、制作ツールのUX最適化、生成体験の向上● 生成品質の向上と制作パイプラインの効率化（生成フロー、レビュー導線、データ管理など）● 生成速度、コスト、品質の評価設計と継続的改善（ベンチマーク、比較評価、運用モニタリング）● 自社製ノードベースエディタの拡張開発（制作現場向け機能追加）● 定型シナリオの事前生成機能の設計・実装● パズルレベルの事前生成機能の設計・実装● ゲームリソースの事前学習データベースの作成・最適化 応募条件 ● ゲーム制作に関わるエンジニアとしての経験、またはコーディングスキルを持つTAとしての実務経験● 機械学習や自然言語処理、プロシージャル生成に関する基本的な理解● 大規模データセットを扱った経験（収集、加工、品質管理など）● 生成物の品質向上に向けた反復的なプロセスにコミットできること

Join Stripe as an Implementation Consultant and play a pivotal role in helping businesses in Japan effectively utilize our payment solutions. In this dynamic position, you will engage with clients to understand their unique needs, implement tailored solutions, and ensure a seamless integration experience. You will collaborate with cross-functional teams to provide exceptional service and support to our clients.

About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.Your Role:We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!Potential Projects:Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.

Role Overview Notion Labs Inc. is hiring a Support Lead based in Tokyo, Japan. This role focuses on guiding the local support team and making sure customers in Japan receive timely, high-quality help. The Support Lead will help shape a positive team culture and support Notion’s mission to empower teams with effective productivity tools.

About Our TeamJoin the Technical Support team at OpenAI, where our mission is to empower developers and enterprises to seamlessly leverage OpenAI models for their critical solutions. We take pride in providing expert technical guidance, troubleshooting complex challenges, and helping our clients maximize the potential of our advanced AI models. Collaborating closely with Technical Success, Product, Engineering, and other teams, we strive to ensure an unparalleled customer experience. With a focus on automation and the latest AI innovations, we are redefining Technical Support in an AI-driven world. Become a part of our Senior Support Engineering (SSE) team and help us shape the future.About the PositionWe are seeking an experienced Senior Support Engineer to partner with our key enterprise accounts and product teams to tackle some of the most challenging technical issues our customers encounter. As a member of OpenAI’s premier technical troubleshooting team, you will be the go-to expert for both our customers and engineering teams, providing invaluable technical insights to resolve intricate problems.In this role, you will design and implement operational processes to monitor our most strategic clients alongside a dedicated 24x7 support team. Collaborating closely with Infrastructure and Engineering teams, you will ensure our customers have the best experience possible at scale. Your contributions will be vital to the success of innovative, groundbreaking, and large-scale AI solutions developed using the OpenAI API platform.This is a unique opportunity where the focus is on low volume yet high-complexity challenges.This position is based in Tokyo, Japan, utilizing a hybrid work model with 3 days in the office each week. We also offer relocation assistance for new employees.Key Responsibilities:Serve as a leading authority in technical troubleshooting for our API platform, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and cutting-edge AI advancements, influencing the future of technical support.Set up and utilize sophisticated monitoring and alerting workflows to identify customer-impacting issues in real-time.Collaborate with engineering teams to conduct reliability assessments and prepare for the launch of new features or updates based on strategic customer requirements.

About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.

About Appier Appier is an innovative software-as-a-service (SaaS) provider that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012, our mission is to democratize AI and transform it into tangible ROI through intelligent software solutions. With 17 offices across APAC, Europe, and the U.S., we are proud to be listed on the Tokyo Stock Exchange (Ticker number: 4180). Discover more about us at www.appier.com. About the Role As a Technical Consultant, you will serve as the vital link between our product offerings and their practical applications within client organizations. You will collaborate closely with the product team, customers, and sales to develop and implement technical solutions tailored to meet client objectives. Your in-depth understanding of our products—from development and service operations to sales strategies—will enable you to provide exceptional support and insights. Effective communication skills are essential, as you will be engaging with clients to understand their needs and relay feedback for continuous improvement. Responsibilities Collect and relay customer feedback and new requirements to the product team to facilitate ongoing improvements and localization for the Japanese market. Lead discussions with clients regarding product scope, technical implementations, and best practices, ensuring effective communication and timely issue resolution. Build and maintain long-term, trust-based relationships with Japanese clients, exhibiting a deep understanding of their cultural nuances and expectations. About You Qualifications Exceptional communication skills to effectively convey technical concepts to both technical and non-technical stakeholders. Strong ability to identify and comprehend business requirements. Proficient communication and moderation abilities. A graduate or post-graduate degree in Computer Science, Mathematics, Statistics, Economics, Finance, or an Engineering discipline. A minimum of 3 years of experience in a customer-facing role. Proficient in customer-facing project management and delivery. Knowledgeable in web/app tracking methodologies. Experienced in data analytics. Familiar with digital marketing, CRM, marketing automation, Customer Data Platforms (CDP), or Data Management Platforms (DMP). Additional technical certifications related to the aforementioned areas are a plus.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year with significant growth horizons ahead.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, fostering an environment where you can thrive.Join us in revolutionizing the life sciences sector, making a positive impact on customers, employees, and communities.The RoleWe are on the lookout for a skilled Product Support Engineer to become a vital part of our Product Support team. You will be joining a dynamic and innovative company recognized as the market leader in SaaS solutions within the Life Sciences sector. In this role, you will support our customers and internal teams, including Consulting and Sales Engineering. Collaborating closely with Development and QA, you will diagnose, troubleshoot, and resolve complex technical issues. A quick learner with a knack for creative problem-solving will thrive in this position.This full-time position operates Monday through Friday, with rotational on-call duties during public holidays and weekends.We are hiring for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission, we encourage you to apply.

Veeva Systems is a pioneering mission-driven organization in the realm of industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies ever, we achieved over $2 billion in revenue last fiscal year and continue to project significant growth ahead.At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define our culture. We made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.Join our mission to transform the life sciences industry and positively impact our customers, employees, and communities.The RoleWe are on the lookout for a proactive IT Engineer (End User Services) to provide essential support to our employees in our Tokyo office and across the APAC region. The ideal candidate will have a diverse skill set in End User Support and IT Infrastructure, showcasing a self-starter mentality to efficiently handle daily operations while also strategizing for long-term IT objectives. Your daily responsibilities will include managing end-to-end desktop support, from procurement to deployment, ensuring that our users are equipped with the necessary IT services to maintain productivity across Japan and beyond. We seek a resourceful and technically adept individual who excels in a dynamic, multinational setting. The successful candidate will remain calm under pressure and demonstrate a strong sense of autonomy and ownership in their work. As English is our primary global support language, fluency in English is essential for effective communication and collaboration with our international teams and users. A solid service orientation and customer-first mindset are vital, along with a desire to grow your career in alignment with our business in the region.

About Appier Appier is a cutting-edge Software-as-a-Service (SaaS) firm that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012, Appier aims to democratize AI and transform it into tangible returns on investment by creating intelligent software solutions. With a presence in 17 offices across the Asia-Pacific, Europe, and the United States, Appier is publicly traded on the Tokyo Stock Exchange (Ticker number: 4180). Discover more at www.appier.com. About the Role Engage deeply with our customers to analyze their business cases, data, and constraints, ensuring optimal utilization of Appier’s AI-driven advertising solutions. Possess comprehensive knowledge of Appier’s advertising solutions, from development and service operations to sales strategies. Collaborate with Product and HQ’s Technical Solutions teams to facilitate the successful adoption of Appier's solutions, providing necessary documentation and technical support. Design customer solutions through data integration and service application recommendations. Clarify product definitions, implementations, and operations with customers while consolidating feedback for the product team. Enhance customer business outcomes by leveraging Appier’s AI capabilities and data assets. Responsibilities Guide clients through the onboarding process, ensuring timely and successful implementation of our solutions. Act as a liaison between clients and stakeholders to define project requirements, scope, schedule, and deliverables. Prepare technical specifications for developers to implement solutions. Create user and training documentation to ensure smooth operations. Troubleshoot technical issues in close collaboration with developers. Develop internal tools and scripts to optimize operations and analyze data. Facilitate feature enhancements and coordinate between clients and project managers. Analyze data to provide valuable insights to customers and internal teams. Understand the client's current status and proactively follow up based on project timelines.

At Vanta, we are dedicated to empowering businesses to establish and demonstrate trust in their operations. Our belief is that security must be continuously monitored and verified, enabling organizations to adopt superior security practices effortlessly. Join a compassionate and skilled team where both seasoned security professionals and those new to the field thrive.As a Solutions Engineer focused on New Markets, you will spearhead technical discussions with key prospects and clients in Japan, steering them towards a clear, feasible, and aligned end-to-end solution.You will play a crucial role within our Sales team, collaborating on pre and post-sales initiatives to ensure technical compatibility and craft innovative solutions tailored for our clients.Additionally, you will bridge the gap between our product development team and clients, leveraging your excellent communication skills to provide valuable and actionable feedback that our product teams can use to drive continuous improvement.This position is based in our Tokyo office, embracing a hybrid working model.Key Responsibilities:Collaborate with pre and post-sales teams to identify and cultivate new, expansion, and renewal opportunities.Gain an in-depth understanding of our product offerings, integrations, configurations, messaging, partner ecosystem, and competitive landscape.Establish and nurture strong technical partnerships with clients through engaging product demos, trials, and effective communication.Build trusted advisor relationships with key accounts and executive sponsors, fostering renewals, expansions, and advocacy.Shape Vanta’s strategy and product directions by voicing customer insights to enhance adoption and retention.Foster a team-oriented environment characterized by openness, creativity, and continuous improvement.Collaborate across functions to address customer business challenges and work towards shared goals.Create processes and workflows that facilitate the development and scaling of a top-tier Solutions Engineering organization.Qualifications for Success:Minimum of 4 years in customer-facing technical roles.Proven ability to build and maintain strong client relationships.Excellent communication and problem-solving skills.Experience in security or related fields is a plus, but not mandatory.

Join NBCUniversal as the HR Director for Japan, where you will be instrumental in crafting and executing people strategies across various divisions, including the Content Group, TVD, and UP&E. Collaborate with senior executives to foster an inclusive and productive workplace culture, while focusing on talent identification, retention, and development. You will be responsible for designing local employee experiences and spearheading learning initiatives to enhance professional growth.In this role, you will maintain robust partnerships with talent acquisition, compensation and benefits, and employment law teams to ensure high-quality HR service delivery. Reporting to the VP of HR for APAC, you will also work closely with the global HR community and business leaders in Japan to align HR strategies with business objectives.Key Responsibilities:Strategic DevelopmentCollaborate with senior leadership to establish key people strategies that align HR initiatives with business goals.Actively participate in senior management meetings to provide HR insights for strategic projects and planning.Talent ManagementWork with the Talent Acquisition team to ensure a timely supply of quality candidates.Lead key HR processes such as talent reviews, performance management, and talent planning.Assess learning needs and leverage resources to create impactful learning programs.Provide expert advice on employee and organizational development matters.Ensure successful execution of corporate training initiatives.Collaborate with HR colleagues across NBCUniversal to drive projects and initiatives.Change ManagementLead organizational change processes in alignment with business strategies.Manage HR due diligence and support during M&A activities, focusing on integration and change management.Employee RelationsGuide and coach employees and managers on employee relations issues and manage grievances effectively.Ensure the development and communication of HR policies that comply with local laws and meet business needs.Foster a positive work environment that maximizes the use of organizational talent.

Join our dynamic team at Turner Townsend as a D365 Project Lead in Tokyo, Japan. We are looking for an enthusiastic and skilled professional to drive the successful implementation of Microsoft Dynamics 365 projects.In this role, you will collaborate with clients to understand their business needs, manage project timelines, and ensure successful delivery of technology solutions. Your expertise will be crucial in enhancing the efficiency and effectiveness of our client’s operations.