Client Support Manager

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely …

Job Overview:Join CMiC as a Client Support Manager in our dynamic Support department. In this pivotal role, you will serve as the primary contact for our valued clients, addressing their technical support needs. You will be the crucial link between clients and our internal teams, including programmers and managers, ensuring that solutions are delivered promptly and effectively tailored to meet client requirements. With a focus on quality service, we are seeking a dedicated professional who can navigate unique challenges to ensure an exceptional client experience.Key Responsibilities:Oversee daily critical issues, providing updates on resolution progress to clients and internal support teams.Facilitate regular conference calls with clients, covering:Updates on outstanding issues.Identification and prioritization of key issues.Coordination of upgrades, patches, and inquiries regarding new products.Coordinate support team activities to prioritize client needs effectively.Review client feedback on tickets and issues regularly.Engage in weekly meetings with Product Leads to discuss client issues and priorities.Maintain accurate business partner and contact information. Assist in managing internal customer service portal access.Monitor ticketing system for issues and escalate as necessary to ensure timely resolution.Cultivate and sustain strong business relationships with clients.Important Information:The salary range for this position is between $45,000 and $55,000 annually.This role is for an existing vacancy.We do not utilize AI for screening, assessment, or selection of candidates.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

Role Overview Mufg Investor Services is hiring a Senior Associate Director, Client 360, based in Toronto. This leadership role centers on client relationship management. The position plays a central part in developing and refining client engagement strategies, aiming to deliver strong service and results for clients. What You Will Do Shape and improve how the organization engages with clients Work with teams across departments to deliver coordinated solutions Oversee the implementation of Client 360 initiatives Ensure the organization meets and exceeds client expectations

Ebury empowers ambitious businesses to achieve global growth, and we extend the same philosophy to our employees. We cultivate a culture of innovation, collaboration, and problem-solving, creating an inclusive environment where everyone feels valued and supported in their journey to success.If you are a team player eager to revolutionize how businesses operate on a global scale, we encourage you to reach out - we would be thrilled to explore how Ebury can elevate your career and help you shape the future.Senior Client Portfolio Manager / FX DealerEbury Toronto - Office basedCompensation: $100,000 base salary + commission (OTE of up to $250K+)We are seeking an experienced Client Portfolio Manager for our Toronto Office. The ideal candidate will possess a strong background in dealing, trading, and account management. You will oversee a substantial active portfolio of clients, managing trading account setups, relationship management, and deal execution.Our CPMs provide tailored advice and strategies to help clients mitigate their FX risk challenges. You will plan, structure, and execute deals, ensuring optimal value for our clients while contributing to Ebury’s growth.Our top CPMs progress to lead and mentor teams, inspiring the next generation to excel in their roles.Key Responsibilities of a Client Portfolio ManagerManage a portfolio of corporate clients, executing various products including FX hedging, lending, payments, and cash management. You will promote Ebury’s extensive product offerings, ensuring a premier client experience.Collaborate with a successful sales team to drive business development. Understand clients' business landscapes, strategies, and industries to offer the most effective solutions using Ebury's comprehensive product suite.Analyze competitors' offerings to strategically position Ebury’s Banking solutions.Achieve specific KPIs, including generating repeat and new business revenues, minimizing client churn, upselling and cross-selling multiple relevant products, and increasing wallet share.Build and maintain strong client relationships through meetings, confidently presenting ideas, proposals, and updates.Expand existing business and foster new opportunities.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As a Senior Client Delivery Manager (CDM) at Hitachi Solutions, you will play a pivotal role in leading portfolio-level delivery strategies to ensure outstanding client outcomes and operational excellence. You will be responsible for overseeing the successful delivery of services to a diverse portfolio of approximately 15 concurrent clients, managing key performance indicators (KPIs) and financial metrics.Partnering closely with Project Managers and delivery teams, you'll implement effective delivery operating models and maintain executive-level situational awareness. Your expertise will be critical in navigating complex client scenarios, ensuring delivery health, and reinforcing customer confidence. You will act as the primary escalation point for delivery-related challenges, driving accountability and timely resolution.This role demands strong operational leadership and the ability to influence across different levels of management. You will oversee essential KPIs such as revenue under management, portfolio margin, customer satisfaction (CSAT), and delivery excellence metrics, reporting directly to the portfolio leader for your designated segment.Key Responsibilities:Provide strategic leadership across approximately 15 client accounts, ensuring exceptional client satisfaction and delivery performance.Establish and maintain an oversight cadence to focus on projects at risk, ensuring teams are equipped with clear governance and escalation paths.Support the Client Portfolio Management team in identifying systemic risks and improvement opportunities across the portfolio.Manage challenging client interactions effectively, ensuring clear communication and alignment on remediation plans.Join us in delivering innovative solutions that transform our clients' business operations and enhance their customer experiences.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

Join ServiceNow as a Technical Support Management Manager, where you will lead a team dedicated to delivering exceptional customer support services. This role requires a strategic thinker who can enhance operational effectiveness while ensuring customer satisfaction. You will oversee the training and development of support staff, manage performance metrics, and implement best practices to improve service delivery. Your leadership will be crucial in fostering a culture of collaboration and excellence within the team.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

Ebury supports businesses aiming for international growth and extends that same commitment to its employees. The team values innovation, collaboration, and practical problem-solving. Every employee is encouraged to contribute, develop skills, and feel part of the group. Role Overview Title: Associate Client Portfolio Manager Location: Toronto (office based) Earnings: Performance-based, with strong potential for high earnings This position focuses on managing a portfolio of corporate clients from Ebury’s Toronto office. The Associate Client Portfolio Manager handles account setup, relationship management, and trade execution. A background in dealing, trading, or account management is important for success in this role. Client Portfolio Managers at Ebury advise clients on foreign exchange risk, develop transaction strategies, and execute trades. The role combines client service with business growth, offering the chance to make a direct impact on both client outcomes and Ebury’s success. Top performers often move into leadership roles, guiding and mentoring others. Main Responsibilities Manage a portfolio of corporate clients, executing products such as FX hedging, lending, payments, and cash management. Promote Ebury’s product range to improve client satisfaction. Work closely with the sales team to identify new business opportunities. Understand client industries and strategies to recommend tailored solutions from Ebury’s suite. Assess competitors’ strengths and weaknesses to position Ebury’s banking solutions effectively. Meet KPIs, including generating repeat and new business, reducing client attrition, upselling and cross-selling, and increasing wallet share. Build and maintain strong client relationships through meetings and presentations. Share ideas, proposals, and updates confidently. Expand existing accounts and share client insights with product and technology teams. Grow new business by networking with current clients and seeking referrals.

Join GetMaple as a Client Success Manager, where you'll be at the forefront of our direct partnerships, ensuring our clients achieve exceptional results. In this pivotal role, you will foster relationships with key stakeholders, facilitate onboarding processes, and provide ongoing support to enhance customer satisfaction and retention.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.

TouchBistro is looking for a Senior Manager, Product Support based in Toronto, Ontario. This position leads a team dedicated to delivering reliable customer service and effective product support. The Senior Manager plays a key role in shaping support strategies that help customers stay engaged with TouchBistro’s products. Responsibilities Guide and mentor a team focused on product support. Create and roll out strategies to boost customer satisfaction and retention. Collaborate with other departments to enhance product features and streamline support processes. Identify and implement new approaches to address support challenges.

Join Reddit's dynamic Canadian Large Customer Sales team as a Senior Client Account Manager. In this role, you'll work closely with your Client Partner to execute and optimize campaigns that help agencies and advertisers achieve their marketing goals on our rapidly growing platform. The ideal candidate is a proactive, motivated self-starter who excels in building and nurturing relationships with clients and agencies alike. This position requires in-person attendance at our Toronto office 1-2 days per week over an 8-month contract.

Pinterest’s Enterprise CPG Sales team in Toronto is searching for a Senior Client Account Manager to support major advertisers in the consumer packaged goods sector. This position centers on building strong, long-term partnerships with clients and guiding them through every phase of their marketing campaigns on Pinterest, from initial awareness through to conversion and retention. Role overview The Senior Client Account Manager works directly with key CPG advertisers, serving as a trusted advisor and helping them achieve business growth on the Pinterest platform. This role requires hands-on engagement with clients, a strategic mindset, and the ability to demonstrate Pinterest’s value through measurable results. What you will do Develop and maintain relationships with large strategic CPG advertisers Guide clients through the full marketing funnel, supporting their campaigns from awareness to retention Act as a consultant to help partners grow their presence and business outcomes on Pinterest Requirements Strong background in sales, account management, or client partnerships Strategic thinking and analytical skills Experience working with consumer packaged goods clients is preferred Location This position is based in Toronto, ON, CA.

Coates Group is hiring a Program Manager to support client-facing projects in supply chain and manufacturing. This position is based in Toronto, Ontario and centers on managing project delivery for key clients. Role overview This role focuses on coordinating projects that enhance operational efficiency and client satisfaction. The Program Manager will work closely with clients and internal teams to understand requirements, implement solutions, and monitor progress throughout the project lifecycle. What you will do Lead cross-functional teams to deliver supply chain and manufacturing projects for clients Ensure project deliverables meet quality standards, deadlines, and budget constraints Act as a primary point of contact for clients, maintaining clear and effective communication Identify client needs and translate them into actionable project plans Requirements Experience managing projects in supply chain and manufacturing Strong communication skills for working with clients and stakeholders Proven ability to manage timelines and coordinate across teams

Ebury is seeking a Senior Client Portfolio Manager (FX Dealer) for its Toronto office. This office-based position centers on managing a significant portfolio of corporate clients, with a primary focus on foreign exchange (FX) trading, account management, and building strong client relationships. Key Responsibilities Manage a portfolio of active corporate clients, overseeing trading account setup and execution of deals. Execute a variety of products, including FX hedging, lending, payments, and cash management solutions. Advise clients on tailored FX risk strategies and solutions to deliver optimal value. Promote Ebury’s product offerings to deepen client relationships and enhance the overall client experience. Collaborate with the sales team to support business origination and gain insight into client needs, strategies, and industries. Analyze competitors to effectively position Ebury’s banking solutions. Meet key performance indicators by generating new and repeat business revenue, minimizing client churn, and increasing wallet share through upselling and cross-selling. Develop and maintain strong client relationships, presenting ideas and proposals confidently in meetings. Drive business growth by expanding existing client accounts and contributing to Ebury’s overall expansion. Growth and Development Top performers in this role often move into leadership and training positions, helping to develop future talent within Ebury. Location This position is based in Toronto and requires working from the office. Compensation Base salary: $100,000 Commission: On-target earnings (OTE) of up to $250K+

Are you passionate about empowering others to achieve their goals?Join Jobber as a Product Support Manager within our Customer Success department!At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!About the Team:Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.About the Role:In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.

At proSapient, we believe that every day is an opportunity for impactful decision-making. From private equity firms assessing new investments to large corporations pivoting their strategic direction, the decisions made shape the future for employees, customers, investors, and various stakeholders. We are dedicated to empowering consulting and private equity firms with the knowledge they need to excel in their endeavors. Our mission is to facilitate knowledge discovery through connections with industry experts, whether through one-on-one interviews or comprehensive market surveys. Our cutting-edge software platform curates this knowledge, while our value-added tools and services enhance the client's experience.Our clients consistently commend proSapient for our technology-driven innovation and exceptional customer service. Over the past seven years, we have expanded rapidly, now operating five offices and serving over 100 clients across Europe and North America.As we celebrate a record-breaking year with exciting plans for 2026, we are actively seeking passionate and experienced Project Leaders to join our Toronto office. In this pivotal role, you will oversee the successful execution of client-driven projects, leading a dynamic team to source top-tier subject matter experts globally and connect them with our clients.This is a unique opportunity to contribute to our success story during an exciting phase in proSapient’s history. If you are a proactive, energetic, and results-oriented individual with a proven track record, we want to hear from you!