Customer Support Specialist

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team …

Role overview The Senior Customer Support Specialist at Paddle is based in Toronto and plays a central role in helping clients make the most of Paddle's services. This position centers on assisting customers, resolving their issues, and ensuring every interaction is clear and helpful. The work involves both direct support and contributing to the ongoing improvement of Paddle's customer service approach. What you will do Respond to client questions and provide troubleshooting support for any problems they encounter Address customer concerns with careful attention to detail Help the team refine and improve customer support processes Share insights that can enhance the overall client experience at Paddle Location This position is located in Toronto.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

About IdeogramAt Ideogram, we are dedicated to democratizing exceptional design, thereby amplifying human creativity. We specialize in developing proprietary generative media models and AI-driven creative workflows that address unresolved challenges in graphic design. Our talented team comprises innovators with an impressive history of technological advancements, including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We value design, creativity, and craftsmanship as much as we do research and engineering, delivering experiences that resonate with creatives.Having secured nearly $100 million in funding from industry leaders like Andreessen Horowitz and Index Ventures, our headquarters is in Toronto, with a growing presence in NYC. We are rapidly scaling, aiming to triple our team over the next year. Our flat organizational structure promotes a culture of accountability, collaboration, and mentorship.Discover more about our innovations through Ideogram 3.0, Canvas, and Character. Experience Ideogram at ideogram.ai.The OpportunityJoin a thriving global community of creatives, AI enthusiasts, artists, and early adopters of generative media at Ideogram. Our dedicated base of beta testers and loyal customers actively contribute feedback that shapes the future of our products.We are seeking an enthusiastic Customer Support Specialist who will act as a vital voice of our customers and contribute hands-on to creating an outstanding support and community experience. In this role, you will interact directly with users, provide valuable insights to product teams, and empower the community to create, learn, and thrive.You will also help define the ideal customer experience at Ideogram, utilizing AI and automation tools to optimize workflows, enhance your impact, and deliver thoughtful, proactive support.This position is perfect for someone at the start of their career, offering a clear path for growth into a B2B customer support specialist role as we expand our enterprise business.

Join Viewline Ventures as a Tech Support Specialist, where you will play a crucial role in ensuring our clients receive top-notch technical assistance. You will be responsible for troubleshooting and resolving a variety of technical issues, guiding customers through step-by-step solutions, and providing exceptional service to enhance user experience. Ideal candidates will have a passion for technology and a commitment to helping others.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to how we use electricity. Our innovative technology allows customer data to seamlessly arrive in their data warehouses, fully structured and ready for query, with no engineering or maintenance needed. We take pride in empowering organizations to harness the full potential of their data every day.About the RoleFivetran is at the forefront of building data pipelines that fuel the modern data ecosystem for countless companies. Our Customer Support team collaborates with client teams globally to provide unparalleled support that combines profound technical knowledge with a strong customer-centric approach.We are seeking a Customer Support Engineer who possesses exceptional technical troubleshooting abilities, effective communication skills, and an unwavering commitment to delivering top-notch results for our customers. In this capacity, you will engage with both new and existing clients in a highly technical role, tackling complex issues, managing escalations with professionalism, and closely collaborating with engineering and product teams to resolve issues and prevent future occurrences. By adopting a collaborative and comprehensive approach, you will serve as the technical advocate for our customers within Fivetran, championing their needs while enhancing product quality and operational excellence.This full-time position is based in our Toronto office, featuring a hybrid work model that allows for a blend of remote flexibility and in-person collaboration, with two days in the office each week.

Senior Technical Support SpecialistLocation: Toronto, Ontario, Canada About Extreme Reach Extreme Reach helps brands and agencies bring creative visions to life and deliver them across every platform. The company’s technology and services support marketing and entertainment teams worldwide. Here, new ideas are encouraged and collaboration is part of daily work. Employees are trusted to challenge assumptions, experiment, and help shape the future of creative operations. Role Overview The Senior Technical Support Specialist takes on complex technical challenges and acts as a key escalation point for the support team. This role bridges support, engineering, and automation, focusing on both troubleshooting and process improvement. Responsibilities go beyond traditional support: this specialist actively contributes to automation, tooling, and the use of AI-assisted troubleshooting. The position requires deep technical knowledge, strong communication, and the ability to work independently in high-pressure situations. What You Will Do Advanced Technical Support & Escalation Act as a senior escalation point for complicated Level 2 and Level 3 issues involving platform, workflow, and integrations. Diagnose problems across distributed systems, APIs, cloud infrastructure, and internal platforms (such as XR Adstream/XR ExtremeReach, AppCentral, Phoenix, and Prodigy). Perform detailed log analysis, API inspection, and backend validation to identify root causes. Manage complex support tickets through resolution, meeting SLA requirements. Work closely with Engineering, DevOps, and Product teams during incidents and problem-solving efforts. Automation, Tooling & AI Enablement Spot repetitive or manual support tasks and develop automation to improve efficiency and reliability. Build and maintain scripts, utilities, or lightweight tools using technologies like JavaScript, Bash, or SQL. Use AI-assisted tools (including LLM-based copilots, automation frameworks, or coding tools such as Cursor) to: Accelerate troubleshooting and diagnostics Improve script and automation development Support ongoing technical operations

Maple, a Toronto-based health technology company, works to make healthcare more accessible for patients, providers, and organizations throughout Canada. Since 2015, Maple’s virtual healthcare services have reached nearly 4 million Canadians, supported by a network of over 2,000 healthcare professionals. The company has earned recognition from LinkedIn, Deloitte Canada, Globe & Mail, and Inspiring Workplaces for its growth and commitment to well-being. The team values entrepreneurship and a focus on health. Maple partners with consumers, employers, insurers, and public sector institutions to deliver seamless virtual care. Role overview The Bilingual Customer Support Coordinator (French/English) role is based in Toronto, Ontario, with a start date in June 2026. As the first point of contact for patients, healthcare providers, and prospective customers, coordinators handle a steady flow of live chat and email inquiries. The position centers on guiding users through the Maple platform, resolving questions, and making sure each person receives clear, helpful support. Coordinators balance speed, accuracy, and empathy in every interaction. The job involves following established workflows, using internal tools to troubleshoot, and escalating complex concerns to other teams as needed. Over time, the role develops strong prioritization skills and a consistent approach to high-quality support. Key responsibilities Provide prompt, accurate support to patients and providers via live chat and email. Troubleshoot platform issues by following set protocols and guiding users through solutions. Escalate complex issues to the appropriate internal teams when necessary. Handle a high volume of inquiries while maintaining attention to detail and quality. Ensure all interactions are professional, empathetic, and consistent. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What success looks like Within the first 9 months, strong performance includes mastering support workflows, delivering clear and effective assistance, and contributing to a positive experience for every user.

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company located in the heart of Toronto's thriving tech scene. As we continue to grow rapidly, we offer a leading platform designed to enhance safety, security, compliance, and operational efficiency across vital facility touchpoints. Our dedicated team is passionate about innovation and committed to setting new standards in our industry.At FacilityOS, we foster a collaborative and innovative work culture, valuing each individual's contributions. We prioritize employee engagement and encourage open communication, idea sharing, and active participation.This is a hybrid position, requiring in-office attendance at least two days a week, with the flexibility to work from home the remaining days.About the RoleWe are on the lookout for a Customer Support Analyst to join our vibrant and expanding team. In this pivotal role, you will ensure a smooth customer experience by delivering timely and effective support. The perfect candidate will possess strong problem-solving abilities, outstanding communication skills, and a customer-focused attitude.The ideal candidate is a self-motivated individual with keen attention to detail, technical curiosity, and the ability to juggle multiple tasks while upholding high service standards. If you excel in a fast-paced environment and enjoy solving technical challenges, we want to hear from you!Key ResponsibilitiesCustomer Assistance: Proactively address customer inquiries and resolve issues effectively through various channels, including email, live chat, phone, and video meetings.Diagnose customer concerns accurately and provide positive and timely recommendations for resolution.Technical Support Expertise: Serve as a subject matter expert in technical support, troubleshooting issues related to FacilityOS products, hardware (such as iPads, printers, and internet connectivity), mobile applications, and external software integrations.Deliver clear and actionable guidance to both customers and internal teams.Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and share insights for continuous improvement.

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

Role Overview Varicent is seeking a Senior Customer Education Specialist based in Toronto, Canada. This role focuses on strengthening customer education by building and delivering training programs that help clients get the most from Varicent solutions. What You Will Do Design and develop training programs for a range of customer groups Create engaging content and interactive learning experiences Implement educational initiatives that support clients in using Varicent products effectively Who You Are Bringing experience in customer education, you know how to tailor training and materials to meet the needs of different audiences. Your approach combines creativity with practical know-how to help customers succeed.

Join our dynamic team at Alternative Payments as an Onboarding Specialist focused on Customer Success. In this pivotal role, you will facilitate the onboarding process for our clients, ensuring a smooth transition and integration of our payment solutions. You will be the first point of contact for new clients, guiding them through our services and addressing their inquiries to enhance their experience.Key responsibilities include developing onboarding materials, coordinating training sessions, and maintaining strong client relationships. You will work closely with various teams to ensure our clients' needs are met effectively.

Maple, a Toronto-based health tech company, develops virtual care solutions for patients, healthcare professionals, and organizations across Canada. Since 2015, Maple’s platform has connected over 2,000 healthcare providers with nearly 4 million Canadians. The company serves a broad user base, including individuals, employers, insurers, and public sector institutions. Maple’s mission is to improve health and well-being while supporting a stronger healthcare system. The company has earned recognition from LinkedIn, Deloitte Canada, Globe & Mail, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50. Role overview The Customer Support Coordinator role is based in Toronto, Ontario, with hiring for the team beginning in June 2026. Coordinators are the first point of contact for patients, providers, and prospective customers. This role requires managing a high volume of live chat and email inquiries, guiding users through the platform, and resolving issues efficiently. Coordinators follow established protocols, use internal tools, and escalate complex cases when needed. Balancing speed, accuracy, and empathy is essential to maintaining Maple’s standard of support. This structured, performance-focused position suits those who enjoy problem-solving, communicate clearly, and work well in an organized setting. It offers a strong entry point into Customer Support and Operations at Maple. Key responsibilities Respond promptly and accurately to live chat and email inquiries from patients and providers. Resolve common platform issues by following established workflows and guiding users through solutions. Identify and escalate complex issues to the appropriate internal teams. Handle a large volume of inquiries while maintaining attention to detail. Maintain a professional and empathetic tone in every interaction. Adapt quickly to changes in workflows, tools, and processes as the company evolves. What success looks like In the first 90 days, new team members focus on learning Maple’s support protocols, mastering the platform, and consistently delivering high-quality support across all channels.

Join System Canada Technologies as a Spanish Capital Market FX Functional Support Specialist. In this role, you will provide expert support and guidance in foreign exchange functionalities within our capital markets division. You will play a crucial role in ensuring our clients receive top-notch service and support in their trading operations.

Join EQ Bank as a Bilingual Customer Service Specialist, where your fluency in English and Mandarin will enhance our customer experience. In this dynamic role, you will be the first point of contact for our valued clients, providing exceptional support and solutions to their inquiries.As part of our commitment to excellence, you will engage with customers through various channels, ensuring that their needs are met promptly and effectively. Your ability to communicate clearly and empathetically in both languages will be essential in building lasting relationships with our diverse clientele.

Role overview TouchBistro is looking for a Product Support Technician to join the Customer Success team in Toronto. The main focus of this position is to provide technical support for both hardware and software, assisting customers worldwide as they use TouchBistro products. The goal is to help users solve problems and get the most out of their systems. What you will do Offer helpful, friendly support via phone, email, and chat. Troubleshoot wireless networks, printers, and payment devices, using clear explanations to guide customers. Collaborate with colleagues across departments to resolve customer issues efficiently. Turn each interaction into a positive experience by focusing on solutions and attentive service. Share feedback from customers with the Product and Development teams to support product improvements. Identify opportunities to streamline support processes and suggest ways to improve the customer journey. Consistently meet departmental service level agreements while keeping customer needs in focus. Location This role is based in Toronto, Ontario, Canada.

Join our dynamic team at System Canada Technologies as an AS400 Operations and Production Support Specialist. In this role, you will be responsible for providing critical support for our AS400 systems, ensuring smooth operations, and troubleshooting any issues that arise. Your expertise will be essential in maintaining the reliability and efficiency of our production environment.

Join Tali AI, where we are dedicated to developing cutting-edge products that address real challenges faced by clinicians today.Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering exceptional patient care. This shift not only enhances accessibility but also fosters a more compassionate and sustainable healthcare environment.With thousands of clinicians relying on Tali across Canada and the US, we are revolutionizing the industry by streamlining millions of patient interactions annually, giving clinicians back over 10 hours a week to focus on what truly matters—patient care.As a Customer Success Specialist, you will play a pivotal role in shaping the onboarding experience of our new users during their first 90 days. You will transform new sign-ups into empowered users by effectively communicating our value proposition and ensuring that every interaction is seamless, empathetic, and impactful. If you possess extensive experience in customer workflows, user onboarding, knowledge base development, and a passion for resolving customer needs while ensuring an exceptional experience, we encourage you to apply. Note: We are exclusively considering candidates who are fluent in both English and French for this position.

Join our dynamic team at System Canada Technologies as a Windows and Application Support Specialist. In this role, you will be responsible for providing exceptional support for Windows operating systems and various applications. Your expertise will help ensure smooth operations and user satisfaction across our client base.Key responsibilities include troubleshooting technical issues, assisting users with application functionality, and collaborating with other IT professionals to enhance system performance. We are looking for someone who is passionate about technology and dedicated to delivering top-notch service.

ServiceNow is seeking a dynamic and experienced Senior Manager of Technical Support Management to lead our support initiatives in Toronto. The ideal candidate will have a proven track record in managing technical support teams and enhancing customer satisfaction. You will be responsible for developing strategies that improve service delivery and operational efficiency, ensuring our clients receive unparalleled support. Your leadership will drive our mission to provide seamless and effective solutions to our customers.