Product Support Technician

Role overview TouchBistro is looking for a Product Support Technician to join the Customer Success team in Toronto. The main focus of this position is to provide technical support for both hardware and software, assisting customers worldwide as they use TouchBistro products. The goal is to help users solve problems and get the most out of their systems. What…

Primary Skills: Production Support / Application Support, SQL, UnixWe are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.Key Responsibilities:Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.Take ownership of incidents and ensure follow-up until resolution is achieved.Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.Plan and coordinate application promotions during parallel testing and user acceptance testing phases.Be prepared to work shifts and provide extended support for emergencies.

TouchBistro is looking for a Senior Manager, Product Support based in Toronto, Ontario. This position leads a team dedicated to delivering reliable customer service and effective product support. The Senior Manager plays a key role in shaping support strategies that help customers stay engaged with TouchBistro’s products. Responsibilities Guide and mentor a team focused on product support. Create and roll out strategies to boost customer satisfaction and retention. Collaborate with other departments to enhance product features and streamline support processes. Identify and implement new approaches to address support challenges.

Join our dynamic team at System Canada Technologies as an AS400 Operations and Production Support Specialist. In this role, you will be responsible for providing critical support for our AS400 systems, ensuring smooth operations, and troubleshooting any issues that arise. Your expertise will be essential in maintaining the reliability and efficiency of our production environment.

Are you passionate about empowering others to achieve their goals?Join Jobber as a Product Support Manager within our Customer Success department!At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!About the Team:Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.About the Role:In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.

SOCi, a frontrunner in AI-driven marketing solutions tailored for multi-location businesses, is actively seeking a highly skilled Senior Product Support Specialist. In this essential role, you will be instrumental in delivering unparalleled support to ensure our clients' success and satisfaction with SOCi's innovative products. Your primary responsibilities will include troubleshooting and resolving complex product issues while collaborating with various cross-functional teams to meet client needs efficiently and effectively.

Location: Toronto, Canada (Hybrid: 4 days onsite per week) Job Type: 10-month contract, with possible extension Role Overview dyneits is looking for a Senior Production Support Engineer to support critical systems in the Commercial Line of Business. This role focuses on maintaining high availability, system reliability, and quick incident response within enterprise environments. The engineer will monitor systems, troubleshoot issues, automate operational tasks, and provide infrastructure support, working closely with both development and operations teams to keep production running smoothly. Main Responsibilities Monitoring and Alerting Set up and manage monitoring tools such as Dynatrace and Splunk Detect and address system issues proactively before users are affected Incident Management Respond quickly to production incidents and outages Perform root cause analysis and implement permanent fixes Work to minimize downtime and restore services rapidly Automation Automate routine operational tasks using scripting tools Increase efficiency and reduce manual work Performance Optimization Identify bottlenecks and tune systems for better performance Keep applications and infrastructure running efficiently Infrastructure Management Manage infrastructure components, including servers, networks, and cloud environments Maintain stability across all production environments Capacity Planning Forecast system capacity requirements Plan for scalability to handle future growth Release and Deployment Support Support release engineering activities Help deploy updates and patches while minimizing risk Collaboration Work closely with developers, DevOps, and business teams Promote clear communication and fast issue resolution Documentation and Continuous Improvement Keep detailed documentation of systems, processes, and incident responses Look for ways to improve reliability and operational processes

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.

Join everience as a Freelance Onsite Support Technician (m/w/d) and become a vital part of our innovative team in Toronto. We are seeking skilled technicians to provide exceptional onsite support, ensuring our clients receive the highest level of service. If you are tech-savvy, customer-oriented, and thrive in fast-paced environments, this role is perfect for you.

Join everience as a Freelance Onsite Support Technician (m/w/d) in Toronto, where you will play a crucial role in providing top-notch technical support directly at our clients' locations. Your expertise will help ensure that all user support functions run smoothly and efficiently.

About UsSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, a transformative platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data. Our mission is to provide actionable insights that enhance safety, efficiency, and sustainability across industries, including agriculture, construction, field services, transportation, and manufacturing. We are excited to lead the digital transformation of these essential sectors, which contribute over 40% to the global GDP.Joining Samsara means you will play a pivotal role in shaping the future of physical operations. You will collaborate with a dynamic team to develop innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you will enjoy the autonomy and support necessary to make a lasting impact as we build for the long term.Role Overview:The Support Tools Product team is dedicated to crafting the vision, roadmap, and user experience for our fundamental support tools that enhance the overall support experience.As the Senior Support Tools Product Manager, you will spearhead strategic initiatives, tackle complex and high-stakes challenges across various teams, and significantly influence the long-term direction of our sales technology stack. You will be responsible for a key segment of our core support tools, delivering impactful results that align with the company's go-to-market strategy and future growth objectives.This opportunity is open to candidates located in Canada.

Join our dynamic team as an Automotive Finance Product Support Expert, where you will play a crucial role in optimizing our FIS AutoSuite platform. Your responsibilities will include adjusting system configurations, managing rules and queues, and offering your expertise in customer service and collection components. You will be instrumental in defining workflows, dropdown field definitions, notes, and follow-up rules to enhance our service delivery.In addition, you will provide your AutoSuite expertise for core receivables components, such as product definitions and tax rate changes. Your role will also involve assisting with AutoSuite exceptions, troubleshooting daily issues, and conducting research and testing of new features as they are introduced in each release.

Veolia Environnement S.A. seeks a Millwright Technician based in Toronto. This position centers on keeping machinery and equipment in good working order to support reliable operations. Main responsibilities Inspect, maintain, and repair mechanical systems and equipment Troubleshoot mechanical problems and determine their root causes Collaborate with team members to resolve issues and enhance productivity Team environment This role works closely with a team dedicated to safe and efficient facility operations. Strong technical skills help minimize downtime and drive ongoing improvements throughout the site.

Join our innovative team as a Support Analyst in Toronto, Canada! Please note that this is a testing position within Lever's demo environment, and applications for this job will not be accepted.At Lever, we are dedicated to revolutionizing the talent acquisition landscape. Founded a decade ago, we empower leading companies such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to recruit and hire the best talent with our cutting-edge hiring software. As industry leaders, we’ve reimagined how organizations approach hiring and are proud to foster a culture that values our team members, also known as “Leveroos.” We’ve been recognized as the #1 workplace in San Francisco and among the top employers in the United States. Join us as we continue to scale and innovate!

As the Client Support Manager at A.K.A. New Media Inc, you will play a pivotal role in expanding and enhancing our technical support capabilities. This position requires leveraging your customer-facing experiences to research and implement solutions that proactively address client issues through effective support and monitoring. You will collaborate closely with departments such as Sales, Customer Experience, Product, and Development to ensure our clients receive unparalleled support and expert guidance.Key Responsibilities:Develop and refine the support function by overseeing projects that include recruitment, training, policy creation, and process definition, along with other organizational enhancements.Deliver timely and efficient tier 1 and tier 2 support for all users of the raisin® platform.Act as a strong advocate for raisin® users, championing their needs within the organization.Conduct data analysis to identify ways to decrease future support tickets and utilize user feedback to create high-quality support initiatives.Promote a culture of collaboration, high performance, and continuous learning within the team.Serve as an escalation point for client and team issues, working with other internal teams to find resolutions.

Role Overview enable is hiring a Senior IT Support Specialist in Toronto, ON. This role focuses on delivering technical support and keeping IT operations running smoothly. As a key team member, expect to handle troubleshooting, resolve a range of IT issues, and contribute to improvements across our technology infrastructure. What You Will Do Serve as the main contact for technical support requests Troubleshoot and resolve hardware, software, and network issues Work to maintain and enhance IT systems and processes Support users and help ensure minimal downtime What We Look For Strong technical background and hands-on IT support experience Solid problem-solving skills Commitment to high-quality user support Interest in improving technology infrastructure

Overview: The Product Manager on Guidepoint’s Product team plays a pivotal role in supporting the execution of our product roadmap. This dynamic individual is expected to be highly motivated and a self-starter, capable of thriving both independently and collaboratively within teams. You will engage closely with senior product managers, designers, engineers, and various business stakeholders, gaining invaluable hands-on experience throughout the product lifecycle and making a substantial impact on project execution. This position is a hybrid role based out of our Toronto office. Key Responsibilities: Collaborate cross-functionally to document and develop product features, ensuring clarity on feature details. Work alongside Product Managers to oversee the product backlog, including writing and prioritizing user stories. Manage feature rollouts, drive projects forward, maintain stakeholder communication, and create updated materials. Handle internal reporting to provide product managers with timely and accurate data. Utilize analytics tools to analyze user data and formulate initial insights. Identify dependencies and manage potential risks by proposing mitigation strategies. Qualifications: At least 5 years of relevant experience in product management. Minimum of 2 years working in an Agile development environment. Strong understanding of the software development lifecycle. Experience with quarterly planning processes. High degree of empathy towards user challenges. Creative and innovative thinker. Background in consulting, banking, or technology is preferred. Benefits: Paid Time Off Comprehensive benefits plan Company RRSP Match Development opportunities via LinkedIn Learning About Guidepoint: Guidepoint is a premier research enablement platform that enhances understanding and empowers our clients’ decision-making processes. Utilizing cutting-edge technology, real-time data, and access to hard-to-source expertise, we assist clients in converting answers into actionable insights. With a network of nearly 1.5 million experts and 1,300 employees globally, we support leading organizations by delivering on-demand intelligence and research tailored to their needs.

About the Role:We are seeking a dynamic Technical Support Analyst to join our team at ION, specializing in providing first and second-level support for Fidessa applications. In this fast-paced and innovative environment, you will engage in hands-on technical support within a production setting, utilizing your in-depth technical expertise and creative problem-solving skills to address complex issues. Ideal candidates will exhibit a strong technical foundation and a keen interest in the financial sector, particularly in equities and futures & options asset classes. This position is an excellent fit for recent graduates or individuals with up to three years of relevant experience. We pride ourselves on fostering internal growth, and this role offers a clear career trajectory for those interested in technology, financial products, trading, client support, product management, or technical account management.Fidessa, a proud member of the ION Group, delivers cutting-edge trading, investment, and information solutions to the global financial community. In a world where new technologies, regulations, and challenges emerge rapidly, our ability to identify trends and adapt swiftly transforms change into opportunity. This is why 85% of the world’s leading financial institutions rely on Fidessa for their multi-asset trading and investment infrastructure, market data, analysis, and decision-making technology. With $10 trillion in transactions facilitated through our global network each year, we offer unparalleled access to the largest and most influential trading community, including global institutions, investment banks, boutique brokers, and niche hedge funds.The Americas Technical Support team plays a pivotal role in providing technical application support to our equities and derivatives clients and is integral to ION Markets' global support team. Our responsibilities include technical investigations, customer updates, and reporting software defects to development teams. Additionally, we lead service restoration during software or hardware failures, engage in capacity planning, and conduct Business Continuity testing for our hosted environment. Our fast-paced team stays ahead of regulatory changes and technological advancements.

Discover OktaAt Okta, we are redefining identity management, empowering individuals to securely access technology on any device and application. Our innovative solutions, including the Okta and Auth0 platforms, are designed to provide robust security, authentication, and automation, placing identity at the forefront of business growth and protection.We value diversity and are committed to creating an inclusive environment. We seek passionate and curious individuals who are eager to contribute their unique perspectives and experiences to our team.Join us in our mission to make identity a personal asset.The Design TeamOur design team operates in a collaborative, distributed environment where we prioritize early sharing of work and constructive feedback. We are detail-oriented yet focused on continuous progress and learning.As a designer at Okta, you will have significant ownership over your work. You will collaborate with engineering and product management to influence product directions and create user experiences that impact millions globally.Your role will involve refining existing user flows and conceptualizing the future of identity and developer tools. We leverage asynchronous tools like Loom and Figma comments to maintain connectivity across time zones, and we foster an environment that encourages experimentation and personal growth. At the Staff level, you will also mentor fellow designers and establish best practices that elevate our entire team.The OpportunityJoin our Emerging Products team at Auth0, where we are dedicated to pioneering the next generation of identity and security solutions. We transform innovative concepts in areas such as AI, fine-grained authorization, and developer experience into tangible products ready for our customers.Our current projects include:AI + Identity: Enhancing AI assistants with identity-aware authorization.Cross-App Access: Creating seamless, policy-driven interactions between applications and user accounts.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.