Customer Success Manager for DACH Region

Join Channable, a pioneering company with an exceptional product that is transforming markets globally.As we focus on our key DACH market, we recognize the immense potential for growth. To further our mission of cultivating and expanding client relationships in this region, we are excited to welcome a dedicated Customer Success Manager to our dynamic Custome…

Do you have a strong command of the German language and a zeal for tackling intricate challenges faced by a diverse clientele? Are you eager to support eCommerce businesses in scaling their operations by offering top-notch technical assistance? If so, we invite you to explore this exciting opportunity!Join our dynamic international Support department, which features six teams operating across nine markets, as a key member of the DACH Support team—one of our most prominent and rapidly expanding regions. Currently, our team comprises seven Technical Support agents dedicated to assisting customers in Germany, Austria, and Switzerland.We foster an open-minded and collaborative atmosphere among our Support professionals. We believe that Support extends beyond merely resolving issues; it’s about empowering our customers to succeed. We learn from one another, maintain open and honest communication, and enjoy a few light-hearted moments along the way. Look forward to flat hierarchies, opportunities to share your ideas, and a supportive team behind you!Your RoleAs a Technical Support agent, you will be the primary contact for customers with queries or concerns regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings across platforms such as Kaufland, OTTO, Amazon, Google, and Meta.We currently provide support for over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop owners to renowned international brands and agencies, each with distinct requirements.No prior experience with eCommerce tools such as product feeds or APIs? No worries! We offer comprehensive onboarding and training to equip you for success.Once you begin, you will manage first-line support by addressing incoming tickets, diagnosing issues, and preferably resolving them or escalating to our experienced second-line support team as necessary.Your Key Responsibilities:Manage incoming tickets via email and phone (in both German and English), resolve issues, troubleshoot problems, and educate users to navigate Channable independently.

Are you fluent in German and enjoy solving complex challenges for a diverse clientele? Do you aspire to support e-commerce businesses in their growth through exceptional technical assistance? If so, this position is an excellent fit for you!Join our international support department (comprising 6 teams across 9 markets) as a member of the DACH support team, one of our largest and fastest-growing regions. Currently, the team consists of 7 technical support specialists dedicated to assisting clients in Germany, Austria, and Switzerland.We are an open and collaborative team of support experts. We believe that support goes beyond merely solving issues; it's about empowering our customers to succeed, and we do this together. We learn from one another, embrace honesty and directness, and make sure to have fun along the way. You can expect flat hierarchies, room for your ideas, and a supportive team behind you!Your RoleAs a technical support representative, you will be the first point of contact for customers with inquiries or issues regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings on platforms such as Kaufland, OTTO, Amazon, Google, and Meta.Currently, we support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop operators to international brands and agencies, each with unique requirements.No prior experience with e-commerce tools like product feeds or APIs? No problem! We provide comprehensive onboarding and training to bring you up to speed quickly.Following your onboarding, you will start with our first-level support, handling incoming tickets, diagnosing situations, resolving issues where possible, or escalating them to our experienced second-level support team as necessary.Your Responsibilities:Manage incoming support tickets via email and phone (in German and English), troubleshoot problems, resolve errors, and train users on how to effectively use Channable.

Are you passionate about enhancing customer experiences in the eCommerce landscape? Join our innovative team at Channable in Utrecht! We are on the lookout for a dedicated Digital Customer Success Manager to support our clients and drive their success.In this crucial role, you will report directly to Sophie, our Team Lead for Digital Customer Success, and collaborate closely with Kasia, Senior Digital Customer Success Manager, and Sara, Digital Customer Success Manager. You will be an integral part of our Customer Success department, which comprises three other teams: Benelux Customer Success Management, International Customer Success Management, and Technical Account Management.Your RoleAs a Digital Customer Success Manager, your primary responsibility will be to implement and sustain efficient, data-driven communication strategies that enhance Net Revenue Retention (NRR) within the Persona segment. You will support operational tasks as assigned by the Team Lead.Your contributions will be pivotal in executing and managing digital client communications and journeys for our Persona customer segment. You will execute campaigns aimed at retaining and expanding our customer base, ensuring that thousands of clients continue to derive value from Channable's offerings.Key ResponsibilitiesDesign, implement, and maintain automated digital client communication campaigns (including email, in-tool messages, and webinars) as outlined by the team.Establish and deploy localized and segmented digital customer journeys utilizing HubSpot and Intercom.Manage and optimize the marketing contact database, focusing on enhancing opt-in processes, streamlining opt-out management, and ensuring data hygiene and compliance in our CRM and outreach efforts.

Join Channable, a leading innovator in the digital marketing landscape, as we expand our footprint in the French market, a region ripe with potential!We are seeking a dynamic Customer Success Manager to enhance and nurture our relationships with clients in France. This role is pivotal as you will directly contribute to our growth strategy and help our clients achieve their business goals through our exceptional product offerings.As a key member of our team, you will report to Jules and collaborate closely with Arthur to ensure our French clients maximize the potential of Channable's solutions.In this individual contributor role, you will be the trusted advisor for a portfolio of clients, assisting them in leveraging our tools to drive their success and expand their reach.

Over onsBij Eneve zijn we toegewijd aan het ontwikkelen van innovatieve, data-gedreven softwareoplossingen voor de energiemarkt. Ons platform ondersteunt leveranciers, producenten en grootverbruikers in het behalen van hun doelstellingen in een dynamisch en veranderend landschap. Met de inzet van real-time data, AI-gestuurde inzichten en een groeiend internationaal team, maken we complexe processen eenvoudig en versnellen we de energietransitie.Wil jij bijdragen aan deze beweging? Sluit je bij ons aan!Over de rolAls Customer Success Manager ben jij de sleutel tot het succes van onze klanten. Jij zorgt ervoor dat klanten tevreden zijn over hun samenwerking met Eneve en faciliteert hun groei in de energiemarkt. Je fungeert als de schakel tussen de klant en ons interne team, waarbij je dagelijks contact onderhoudt en proactief mogelijkheden voor gezamenlijke projecten herkent. Regelmatig bezoek aan ons kantoor in Assen is vereist.

Eneve develops data-driven software platforms for the European energy sector, serving producers, suppliers, balancers, and major consumers. The company’s solutions help clients adapt to evolving market requirements, with a focus on simplifying complex processes and supporting the energy transition through automation and customer-focused technology. Eneve has offices in Utrecht, Assen, Loughborough, Lisbon, and Asco, and was formed by merging Energy21, Ecedo, Jules, and GridHub, with Nemon joining in April. Growth continues through further acquisitions and internal development, with ongoing investment in people, processes, and leadership. Role overview The Director of Customer Success and Support will guide Eneve’s customer-facing teams as the company expands. Reporting to the Senior Director of Software Operations, this leader will oversee a team of around 20 full-time employees, including team leads. The role covers the entire post-sale customer journey for all Eneve product lines, from onboarding and go-live to renewal, first-line support, and ongoing strategic account management. This position focuses on strengthening and standardizing customer operations. Responsibilities include refining the KPI framework (especially Gross Revenue Retention and Net Revenue Retention), establishing consistent operating standards, building a tiered engagement model, and ensuring that customer feedback helps shape product development. The Director will design and implement the next stage of Eneve’s customer success function. What you will do Lead and develop the Customer Success and Support Team, fostering a culture of ownership and empowerment. Coach team leads through structured one-on-one meetings, clear goal-setting, and regular performance feedback. Establish and promote consistent operational standards throughout the organization. Location This role is based in Utrecht, Utrecht, Netherlands.

Ben jij commercieel ingesteld en een echte doener? Wij zijn op zoek naar jou! Bij Lease a Bike hebben we een uitdagende stageplaats beschikbaar voor een enthousiaste en flexibele stagiair die ons Customer Success-team komt versterken.Wie zijn wij?Lease a Bike is geboren uit een passie voor mensen en fietsen. Voor ons is fietsen veel meer dan een vervoermiddel; het is een manier van leven. Fietsen bevordert de gezondheid, is voordelig voor je portemonnee, en is goed voor de wereld. Wij zetten ons in om anderen te motiveren om de fiets te pakken! Wil jij bijdragen aan een duurzamere wereld, waarin vitaliteit en plezier hand in hand gaan? Sluit je bij ons aan en help ons onze missie te verwezenlijken.Als scale-up zijn we onderdeel van mobiliteitsprovider Pon en actief in meerdere landen (België, Duitsland, Nederland, Frankrijk, Zweden en Oostenrijk). We zijn de marktleider in Nederland en werken met een team van meer dan 50 medewerkers.Wat ga je doen?Je zult werken binnen ons Customer Success-team, dat verantwoordelijk is voor het activeren van nieuwe klanten. Samen willen we heel Nederland op de fiets krijgen! Jouw taken omvatten:Begeleiden van klanten bij de implementatie van Lease a Bike;Beheren en doorontwikkelen van ons Learning Center en landingspagina’s;Opzetten van promotieacties om medewerkers te enthousiasmeren om op de fiets te stappen;Ondersteunen van het activatieteam bij grootschalige projecten;Samenwerken met het hele team voor inspiratie en verbinding met onze doelgroep, wat je een unieke kans biedt om te leren hoe het is om in een scale-up te werken.

Join the Cycling Revolution in the Netherlands!At Lease a Bike, our mission is to encourage the entire working population of the Netherlands to cycle! Companies are increasingly opting for our leasing program to provide their employees with their dream bicycles. Promoting cycling is not only sustainable and healthy but also enjoyable. To maintain and expand our market-leading position, we are looking for a hands-on Team Lead for Customer Success with a strong commercial drive.Your Role as Team LeadAs the Team Lead for Customer Success, you will be the driving force behind our team and the architect of a seamless customer journey. In this role, you will lead a team of 5 independent and motivated Customer Success Managers while also actively participating in operations as a working supervisor. You will be the commercial catalyst who not only sets the direction but also rolls up your sleeves to get as many people cycling as possible.What You'll Do:Optimize Conversion, Activation, and Implementation: You will be responsible for the results: the number of employees who actually start using the lease bicycles. You will drive the activation rate and ensure that the participating companies are not just 'involved' but fully engaged. Additionally, you will encourage your team to facilitate smooth implementations.Design the Customer Journey: You will design and oversee the most optimal and seamless journey for employers. You will eliminate barriers in the process, making it effortless for clients to offer Lease a Bike. Your goal is to create a flawless experience that allows for scalable growth.Working Supervisor & Coach: You will coach your team (5 FTE) not from the sidelines, but in action. You will challenge them to seize commercial opportunities and assist them with complex issues. You are a coach who develops talent by achieving successes together.Internal Connector: You will act as the bridge between Customer Success and departments such as Sales, Marketing, and IT. You will ensure that feedback from employers and the needs of employees are directly transformed into new commercial actions or product enhancements.Strategy to Results: You will translate the ambitious corporate strategy into concrete and actionable plans.

Attention Starters! Kickstart Your Career with FinancialLease.nl as a Customer Success Trainee Are you an ambitious starter with a passion for customer-centric work and commerce? Then the Customer Success Talent Program at FinancialLease.nl is the perfect launchpad for your career! Within 12 months, you will develop into a solid position as a Customer Success Manager, focusing on maintaining and enhancing relationships with our existing clients.What Does the Customer Success Traineeship Offer You?The traineeship consists of multiple phases. After each phase, we will evaluate your progress together and prepare you for the next step. We recognize that everyone has a different learning curve, so we support you at your own pace, ensuring you grow in a way that suits you. No pressure, just focus on your personal development!Here’s a brief overview of the various phases of the traineeship:Phase 1: Foundational Knowledge and Independent Work within FinancialLease.nl's Customer Contact ChannelsIn this phase, you will become acquainted with the core of our company and develop the skills to work independently within the Customer Care team. You will learn about:Understanding Financial Lease as a leasing form and the organizational structure.Familiarizing yourself with our process architecture and various work areas.Efficiently using our CRM system (Salesforce) to manage customer information effectively.Handling inbound customer contacts via phone, chat, email, and WhatsApp with our entrepreneur groups.Customer-oriented work, including identifying commercial opportunities and converting them into business opportunities.Phase 2: Increased Independence and Commercial FocusIn this phase, you will work 50% of the week independently within the Customer Care team and further develop your commercial skills. This includes:Training in outbound customer contact within our funnel for “existing entrepreneurs.”Participating in proactive calling campaigns within the CLTV strategy.Analyzing customer needs and following up with concrete tasks.Gaining knowledge about contracts, redemptions, interest rates, and final terms to better advise customers.Learning to understand and apply KPI's to monitor and improve commercial performance.Handling more complex customer inquiries.

Lead with purpose across twelve branches and teams. As the Regional Operations Manager South at Stiho, you will oversee and drive the success of your region. You will manage branch managers, ensure well-organized construction sites, and make impactful differences for both clients and employees. Enjoy the freedom to innovate while collaborating with a supportive team at Stiho.Your ResponsibilitiesIn your role as Regional Operations Manager, you will spearhead the commercial and operational outcomes for all branches in the Southern region. You will serve as the vital link between the branches and Stiho's central organization, ensuring alignment from budgeting to customer experience.• Provide daily leadership to branch managers in the South, while monitoring revenue, occupancy, and customer satisfaction.• Coach and develop your branch managers through structured intervisions and regular team meetings.• Develop the annual branch plan and budget, executing the KPIs outlined in the Stiho annual plan.• Initiate improvement projects to align branches with the Stiho formula and ensure optimal customer service.• Maintain attractive and organized construction sites that adhere to the Stiho standards while enhancing the customer journey through data-driven insights.• Collaborate with various departments within Stiho and DSG, actively promoting teamwork.

KnowBe4 supports over 70,000 organizations around the world in building stronger security awareness and lowering human risk. With more than 15 years of experience, the company is known for practical solutions and a forward-looking approach to cybersecurity. Since 2016, KnowBe4 has integrated AI into its products to address threats such as deepfakes and other new risks. The HRM+ platform combines ongoing risk intelligence, technical safeguards, and tailored training. This mix helps organizations develop effective security habits and adapt to changing challenges. KnowBe4’s commitment to resilience includes not only protecting people and data but also making a positive environmental impact.

Are you residing in the Maarssen, Utrecht, Breukelen, Vleuten, or De Meern area? This part-time position at FinancialLease.nl is the perfect opportunity to earn extra income while enhancing your professional skills!FinancialLease.nl has experienced significant growth in recent years while maintaining a consistent focus: generating maximum value for our key stakeholders. As an independent intermediary, we relieve entrepreneurs in finding and financing vehicles, create an advertising platform, and facilitate sales for automotive companies. The banks we collaborate with benefit from our value creation through credit offerings. By enabling on-demand leasing, we are setting a new standard in the market! We are determined to radically transform the slow and complex world of financing, empowering entrepreneurs to operate freely.Your Responsibilities:Outbound Sales: Identify customer needs and translate them into commercial opportunities.Cross- and Upselling: Inform customers about new products and achieve additional sales.Retention: Assess satisfaction levels of existing clients and identify new needs.High Level of Service: Provide customers with prompt and accurate information.Follow-Up Requests: Manage the FinancialLease.nl pipeline through phone, WhatsApp, chat, SMS, and email.Documentation: Accurately record communication and documentation in our CRM system.

Hello!Are you ready to embark on an exciting journey with one of Europe's most innovative start-ups?At Deeploy, we are revolutionizing AI Governance by providing a robust platform that enables organizations to navigate the complexities of AI regulation. As AI becomes more prevalent, the demand for transparency, control, and compliance is skyrocketing.We are in search of a Founding Account Executive to lead our efforts in the DACH market, collaborating with enterprise clients at the forefront of AI adoption. As our inaugural DACH representative, you will play a pivotal role in establishing Deeploy's presence in Germany, Austria, and Switzerland, fostering relationships with key enterprise customers in one of Europe’s most advanced AI governance landscapes.Why This Role is CrucialNew Customers & MarketsDeeploy is poised for significant growth, with increasing inbound interest and heightened visibility driven by our targeted marketing initiatives. This role is vital for acquiring new clients in tightly regulated industries across the DACH region, positioning Deeploy as a leader in AI Governance. The DACH market is one of Europe’s largest and most sophisticated for enterprise software, with strong demand for governance solutions fueled by regulatory leadership and risk-aware corporate cultures.Guiding Customers Through ComplexityYou will serve as a vital link between our product and the governance, compliance, and risk challenges faced by organizations. Engage in strategic discussions with senior stakeholders concerning explainability, transparency, and responsible AI implementation at scale.Enhancing Our Go-To-Market StrategyJoin a small, ambitious commercial team supported by marketing, where you will have the opportunity to shape our go-to-market strategy, sales approach, and future leadership as we grow.

Are you eager to contribute to the success of over 70 Van der Valk Hotels & Restaurants by supporting their growth and development? We are on the lookout for an enthusiastic Service & Success Intern to join the Valk Service Center starting February 2026.Your InternshipAs a Service & Success Intern, you will serve as a vital link between our internal staff, the hotels, our guests, and customers of the Valk Store. You will be responsible for a diverse range of tasks that often need to be executed simultaneously. With your organizational skills and ability to adapt quickly, you will ensure smooth operations.During your internship, you will assist us in various areas, including:Managing all systems that keep our hotels running, such as the reservation system;Overseeing the website;Handling the online check-in module;Responding to guest inquiries regarding the Valk Giftcard and our Valk Loyal program.You will also play a key role in the Valk Store, ensuring our customers can experience the unique Van der Valk essence from home. Your responsibilities will include:Advising customers;Maintaining relationships with suppliers;Processing incoming orders.With your dedication and enthusiasm, you will elevate the service at our hotels and create unforgettable guest experiences, both online and offline.Your TeamThe Service & Success team consists of 12 driven colleagues who act as the connecting link between the hotels, guests, and other departments. Together, we ensure that hotels operate seamlessly and guests feel always welcome and appreciated.The OrganizationWorking at the toucan means being part of the most hospitable hotels in the Netherlands. A radiant smile on our guests' faces is our ultimate goal! You will be working at the Valk Service Center, the facilitating...

Join an enthusiastic, friendly, and dynamic team dedicated to elevating over 70 Van der Valk Hotels & Restaurants. With a variety of departments and services, we support hotels in their growth and provide assistance whenever necessary. We are consistently seeking interns across various departments for both regular and long-term internships. You will contribute to the growth of our hotels while we help you become a top talent.Service and SupportMBO Level 4/HBO Hotel Management Breukelen‍ Service & Success InternAre you our new commercial asset?As a Service & Success Intern, you will be the essential link between our internal staff, the hotels, our guests, and the customers of the Valk Store. You will be responsible for a diverse range of tasks that often need to be executed simultaneously. Thanks to your organizational skills and ability to adapt quickly, you will ensure that everything runs smoothly.YOUR RESPONSIBILITIES During your internship, you will assist us in various areas, such as:All systems that keep our hotels operational, such as the reservation systemThe websiteThe online check-in moduleResponding to guest inquiries about the Valk Gift Card and our Valk Loyal programYou will also play a crucial role in the Valk Store, ensuring that our customers can experience the unique Van der Valk feeling at home. In this role, you will be responsible for:Advising customersMaintaining contact with suppliersProcessing incoming ordersWith your dedication and enthusiasm, you will elevate the service of our hotels and create unforgettable guest experiences – both online and offline.WHO YOU ARE Eager to learn and solution-orientedEffortlessly manages multiple tasks and responsibilitiesExcels in communication and flexibilityHas an affinity for systems and enjoys working in a dynamic environmentIs enthusiastic and proactiveFurthermore, you are available for at least 30 hours per week to contribute. There is also potential for conducting a research project.

Wil jij een essentiële bijdrage leveren aan het succes van meer dan 70 Van der Valk Hotels & Restaurants door hen te ondersteunen in hun groei en ontwikkeling? Voor februari 2026 zijn we bij Valk Service Center op zoek naar een gemotiveerde Service & Succes Stagiair(e).Jouw rol tijdens de stageAls Service & Succes stagiair(e) ben jij de cruciale schakel tussen onze interne medewerkers, de hotels, gasten en klanten van de Valk Store. Je bent verantwoordelijk voor een breed scala aan taken die vaak gelijktijdig uitgevoerd moeten worden. Dankzij jouw organisatorische vaardigheden en vermogen om snel te schakelen, zorg je ervoor dat alles efficiënt verloopt.Jouw taken omvatten onder andere:Ondersteuning bij systemen die onze hotels draaiende houden, zoals het reserveringssysteem;Beheer van de website;Ondersteuning bij de online incheckmodule;Beantwoorden van vragen van gasten omtrent de Valk Giftcard en ons Valk Loyal-programma.Daarnaast speel je een belangrijke rol in de Valk Store, waar je ervoor zorgt dat klanten het unieke Van der Valk-gevoel ook thuis kunnen ervaren. Jouw verantwoordelijkheden zijn onder andere:Klanten adviseren;Contact onderhouden met leveranciers;Verwerken van binnenkomende orders.Met jouw inzet en enthousiasme til je de service van onze hotels naar een hoger niveau en zorg je voor een onvergetelijke gastbeleving - zowel online als offline.Je teamHet Service & Succes-team bestaat uit 12 gedreven collega's die fungeren als de verbindende schakel tussen de hotels, gasten en andere afdelingen. Samen zorgen we ervoor dat hotels soepel functioneren en gasten zich altijd welkom en gewaardeerd voelen.

Join Jacobs Douweegberts as a Regional Buyer for External Manufacturing for a temporary period of 12 months starting in June 2026. In this pivotal role, you will be responsible for sourcing and managing relationships with external manufacturing partners to ensure that our products are delivered on time and meet the highest quality standards.This position is ideal for professionals with a background in procurement who are looking to make a significant impact within a dynamic and innovative company.

Are you eager to contribute to the success of over 70 Van der Valk Hotels & Restaurants by supporting their growth and development? We are currently seeking a passionate Service & Success Intern to join the Valk Service Center starting in February 2026.Your InternshipAs a Service & Success Intern, you will be the vital link between our internal team, the hotels, our guests, and the customers of the Valk Store. You will handle a diverse range of tasks that often need to be executed simultaneously. Your organizational skills and ability to adapt quickly will ensure smooth operations.During your internship, you will support us in various areas, including:All systems that keep our hotels running, such as the reservation system;The website;The online check-in module;Responding to guest inquiries about the Valk Giftcard and our Valk Loyal program.You will also play a crucial role in the Valk Store, ensuring that our customers can experience the unique Van der Valk feeling at home.Your responsibilities will include:Advising customersMaintaining contact with suppliersProcessing incoming ordersWith your dedication and enthusiasm, you will elevate the service of our hotels and create unforgettable guest experiences, both online and offline.Your TeamThe Service & Success team consists of 12 driven colleagues who act as the connecting link between the hotels, guests, and other departments. Together, we ensure that hotels operate smoothly, and guests always feel welcome and valued.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. Our goal is to bring a radiant smile to our guests' faces! You'll be working at the Valk Service Center, which plays a facilitative role in achieving this mission.

Join our dynamic sales team at SanaCommerce as an Account Manager, where you will play a crucial role in managing client relationships and driving business growth. In this position, you will leverage your expertise to identify client needs, propose tailored solutions, and ensure exceptional service delivery to our valued customers.As an Account Manager, your responsibilities will include:Building and maintaining strong client relationships.Identifying sales opportunities and developing strategies to convert leads into loyal customers.Collaborating with cross-functional teams to align client objectives with our service offerings.Monitoring industry trends to provide insights for continuous improvement.If you are passionate about sales and have a knack for cultivating relationships, we want to hear from you!