Technical Customer Support Specialist - German Speaking (DACH Region)

Do you have a strong command of the German language and a zeal for tackling intricate challenges faced by a diverse clientele? Are you eager to support eCommerce businesses in scaling their operations by offering top-notch technical assistance? If so, we invite you to explore this exciting opportunity!Join our dynamic international Support department, which …

Are you fluent in German and enjoy solving complex challenges for a diverse clientele? Do you aspire to support e-commerce businesses in their growth through exceptional technical assistance? If so, this position is an excellent fit for you!Join our international support department (comprising 6 teams across 9 markets) as a member of the DACH support team, one of our largest and fastest-growing regions. Currently, the team consists of 7 technical support specialists dedicated to assisting clients in Germany, Austria, and Switzerland.We are an open and collaborative team of support experts. We believe that support goes beyond merely solving issues; it's about empowering our customers to succeed, and we do this together. We learn from one another, embrace honesty and directness, and make sure to have fun along the way. You can expect flat hierarchies, room for your ideas, and a supportive team behind you!Your RoleAs a technical support representative, you will be the first point of contact for customers with inquiries or issues regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings on platforms such as Kaufland, OTTO, Amazon, Google, and Meta.Currently, we support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop operators to international brands and agencies, each with unique requirements.No prior experience with e-commerce tools like product feeds or APIs? No problem! We provide comprehensive onboarding and training to bring you up to speed quickly.Following your onboarding, you will start with our first-level support, handling incoming tickets, diagnosing situations, resolving issues where possible, or escalating them to our experienced second-level support team as necessary.Your Responsibilities:Manage incoming support tickets via email and phone (in German and English), troubleshoot problems, resolve errors, and train users on how to effectively use Channable.

Join Channable, a pioneering company with an exceptional product that is transforming markets globally.As we focus on our key DACH market, we recognize the immense potential for growth. To further our mission of cultivating and expanding client relationships in this region, we are excited to welcome a dedicated Customer Success Manager to our dynamic Customer Success Team, led by Maik and Sigrid. This role is an individual contributor position, reporting directly to Helen.This is a thrilling opportunity to play a pivotal role in driving the success of our DACH clients, facilitating market expansion and significantly contributing to Channable's overarching vision.As the proactive expert for your client portfolio, you will be instrumental in helping clients leverage Channable's features to achieve their business goals.Your ResponsibilitiesManage client portfolio: ensure customer retention, identify risks, prevent churn, and facilitate upsell opportunities while creating and forecasting pipelines.Conduct kickoff meetings, strategic impact reviews, regular check-ins, product demonstrations, and lead commercial discussions, both online and in-person.Develop success plans utilizing outcome-driven and goal-focused metrics with agency partners (Bronze, Silver, Gold) and advertisers.Provide enablement through scalable training sessions for larger advertisers and agency partners, either at our office, in the DACH region, or online.Act as the voice of the customer: gather valuable client insights and feedback, and relay this information to our product, development, and commercial teams.Champion our product by collaborating with the marketing team and clients to create opportunities for webinars and share success stories.

Channable seeks a Technical Customer Support Representative fluent in French to join the team in Utrecht. This position centers on helping French-speaking clients navigate the Channable platform, providing answers to their questions, and solving technical issues as they arise. Main responsibilities Assist French-speaking customers with using the features and tools available in Channable Identify, investigate, and resolve technical problems to keep the service running smoothly Strive to make each client interaction positive and straightforward Role overview This role is based in the Utrecht office and focuses on supporting clients in French. The work involves a mix of technical troubleshooting and customer care, ensuring users have a reliable and helpful point of contact as they work with the Channable platform.

Ready to enhance customer satisfaction and partnerships through innovative payment solutions?Join FinDock as a Salesforce Technical Support Engineer & Onboarding SpecialistAt FinDock, we are the leading Customer Payment Management solution, seamlessly integrated within Salesforce, dedicated to providing personalized payment experiences. As a trusted partner for organizations globally, we are revolutionizing the payment landscape.FinDock: Your Partner in Customer Payment Success.As we continue to grow, we seek individuals who are not just ticket solvers but champions of customer success.What will you do?As a Salesforce Technical Support Engineer & Onboarding Specialist, you will serve as a trusted advisor, guiding our customers and partners through the implementation of FinDock solutions and ensuring their long-term success. Your skills will be crucial in unlocking the full capabilities of Salesforce and FinDock to address complex challenges and use cases.This position is about being the hands-on FinDock expert. You will leverage your knowledge of Salesforce, FinDock, and payment processes to provide best practices, counsel our customers and partners, and empower them throughout their journey.Your daily responsibilities will include:Resolving technical and functional issues for customers and partnersLeading onboarding sessions, offering direct support during implementation, and ensuring successful go-livesAssisting partners in configuring FinDock to cater to unique customer requirements to guarantee successDeveloping content (FAQs, guides, blogs) to encourage self-serviceStaying updated on trends in Salesforce, FinDock, and payment solutionsProviding feedback to the product team to foster continuous improvement

At Channext, we are dedicated to empowering 100,000 partnerships to accelerate revenue through our innovative platform. As we expand, our partner team plays a vital role in driving marketplace growth by acquiring, retaining, and nurturing high-potential partners. We are currently looking for a Sales Development Representative (DACH) to join our dynamic, multilingual Partner Development Team. About the RolePartners are the cornerstone of Channext. The mission of the Partner Development Team is to ensure every newly invited partner experiences a premium first interaction with our platform. In this role, you will proactively reach out to partners of our customers to introduce them to the exciting features of our platform. You'll engage with partners in the DACH region through phone calls, virtual meetings, and email, working to inspire their enthusiasm for Channext. Your responsibilities include pitching the product, scheduling introductory calls, and supporting partners until they are fully onboarded. Your efforts will be pivotal in increasing the number of partners who derive value from our platform.This entry-level position is ideal for someone eager to build a rewarding career in sales.

Role overview ShareCompany Group is hiring an ICT Support Specialist based in Amersfoort, Utrecht. This position centers on supporting two main platforms: Atrea, a workforce management system, and MediaMyne, an internal communication solution. Atrea streamlines time tracking, activity logging, and access control for organizations. Its automated features handle calculations for worked hours, overtime, and allowances. Additional functions include leave management, resource scheduling, and location tracking, all designed to keep workforce data accurate and HR processes efficient. MediaMyne enables internal communication through narrowcasting and an Employee App. Its content management system makes it easy for organizations to share information on centrally managed displays and mobile devices, aiming to increase engagement across the workplace. As the primary contact for clients, the ICT Support Specialist helps keep both platforms running smoothly. The role suits someone who enjoys technical troubleshooting, analyzing data, and working directly with customers in a small to medium-sized business context. Over time, responsibilities will expand to include more complex challenges, with support from a manager. What you will do Provide first and second-line support for Atrea and MediaMyne, handling technical issues and assisting customers. Oversee the ticket process from start to finish: prioritize, assign, resolve, and monitor service levels and ticket progress. Analyze issues, identify recurring problems, and propose process improvements. Escalate to product or engineering teams when necessary. Support key users and administrators by explaining technical concepts in clear terms. Collaborate with internal teams across support, product, and operations to resolve issues and contribute to ongoing improvements. Show ownership, structure, attention to detail, and communicate effectively with both technical and non-technical stakeholders.

Are you a curious and energetic Technical Support Engineer? If so, you might be our next team member!You will serve as the primary contact for providing solutions that ensure optimal use of our marketing automation platform, Deployteq, and help in building strong relationships with our clients.This role presents you with daily challenges, and you are always ready to tackle them. Each day brings exciting new tasks!Your Responsibilities:Alongside your colleagues, you will maintain a friendly and approachable first-line Support Desk for our platform's end-users. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to resolve technical issues and ensure they receive comprehensive support.Your Tasks Include:Receiving, registering, analyzing, and responding to customer inquiries both via phone and email.Advising clients on the best configuration of their platform.Providing timely feedback to customers and keeping them updated on the progress of their inquiries.Collaborating with other departments such as the Development team and Campaign Services team to address issues swiftly.Effectively utilizing various reporting systems and applying the information to your problem analysis.

Join our dynamic team as a Customer Support Specialist at Colliers International EMEA, where you will be the first point of contact for our valued clients. You will play a crucial role in ensuring customer satisfaction by providing timely and effective solutions to their inquiries. Your excellent communication skills and problem-solving abilities will help you navigate customer concerns, ensuring they have a seamless experience with our services.

Join the dynamic team at Lease a Bike, where we empower working professionals across the Netherlands to embrace their dream bicycles. Our commitment to enhancing the customer journey drives us to continually innovate in order to get more people cycling. We are currently seeking a passionate Customer Support Specialist to expand our team starting June.As a Customer Support Specialist, you will place the customer at the heart of your mission. Your goal is to alleviate customer concerns by resolving inquiries promptly and effectively. You will advise, inform, and support our customers, ensuring they receive swift and efficient assistance. When a potential customer reaches out, your ability to inspire them about the advantages of the Lease a Bike scheme will convert inquiries into valuable leads for our sales team.Your responsibilities will include:Managing various communication channels (chat, email, phone) to optimally support our customers. You will maintain contact with employers, employees, and our partner bike shops.Overseeing and timely updating of the Lease a Bike platform.Supporting colleagues in the Sales, Dealer, Marketing, and Customer Success teams, providing you with insight into other departments.Identifying process improvements to continually enhance our service delivery.

Join BriqSafe, the premier SaaS platform in the Netherlands dedicated to water safety compliance.Founded in 2015 and currently employing over 30 professionals in Utrecht, we empower organizations across the Netherlands and the UK to manage, automate, and demonstrate compliance concerning water safety. With ambitious plans for expansion into Spain and beyond, we aim to become the global leader in our sector within five years.We are in the midst of a significant transformation, upgrading from our legacy system to a modern, scalable architecture that leverages microservices, event-driven communication, and an enhanced feature set.Are you passionate about solving intricate technical challenges? Do you enjoy understanding how systems, data, and integrations function? If you thrive on assisting customers during tough times, we want to hear from you!We are on the lookout for a Technical Support Specialist (2nd Line) to bolster our support team.In this role, you will tackle complex inquiries that go beyond the scope of our first line of support. You will delve into systems, perform root cause analysis, and ensure that issues are resolved comprehensively rather than temporarily. Additionally, you will aid new customers in their technical onboarding process, ensuring they are set up for success.Key Responsibilities:Own and manage complex support cases escalated from first line support.Diagnose issues related to software, data, and integrations.Conduct thorough root cause analyses instead of providing quick fixes.Collaborate closely with development teams regarding bugs and technical challenges.Assist customers during their technical onboarding and initial setup.

Keylane seeks a Customer Support Specialist in Utrecht to act as the first point of contact for clients. This position emphasizes clear communication and practical problem-solving. The role involves handling customer inquiries, addressing issues, and collaborating with colleagues to find effective solutions. Responsibilities Respond promptly to client questions and requests Troubleshoot and resolve customer issues Coordinate with internal teams to address customer needs Contribute to improving the overall customer experience Location This role is based in Utrecht, Netherlands.

Are you a curious and energetic Technical Support Engineer? If so, you might be our next colleague!You will be the first point of contact providing solutions that enable optimal use of our marketing automation platform, Deployteq, while helping to cultivate strong relationships with our clients.This role will expose you to new challenges every day, and you will always find a way to address them. Each day brings exciting new opportunities!Your Responsibilities:Alongside your team, you will maintain a friendly and approachable first-line Support Desk for the users of our platform. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to troubleshoot technical issues and ensure they receive comprehensive support.Key Tasks Include:Receiving, registering, analyzing, and responding to customer inquiries via phone and email.Advising clients on the optimal configuration of their platform.Providing timely updates to clients and keeping them informed on the progress of their inquiries.Collaborating with other departments, such as the Development and Campaign Services teams, to resolve issues swiftly.Effectively utilizing various reporting systems to apply information in your problem analysis.

As a Customer Support Representative at PinDirect by Cyber & Mason, you will be an integral part of a dynamic team of five colleagues, serving as the first point of contact for our valued customers via phone and email. Your role will encompass a variety of fixed responsibilities alongside numerous ad hoc tasks, ensuring each day is both dynamic and engaging. The support team acts as the crucial link between our customers, sales, and finance departments.What We Offer:Attractive Salary – earn between €2,500 and €2,900 per month (40 hours).26 Vacation Days – a chance to recharge away from support duties;Holiday Pay – for that vacation you dream of taking;Pension Scheme – ensuring a secure future;Training and Development – grow alongside our client base;An Impactful Role – directly contribute to exceptional service;Friendly Colleagues – enjoy culinary evenings with our talented team;A Unique Office Environment – work in a building that used to be a gymnasium.Your Responsibilities Include:Being the first point of contact for our customers;Installing payment terminals;Resolving technical issues;Coordinating the delivery of new payment terminals;Processing new orders and contract changes administratively;Handling return requests;Answering invoice-related queries;Addressing customer complaints;Scheduling new deliveries with our courier service;Streamlining internal processes for efficiency;Placing orders and managing inventory.

As a Junior Engineer, you will serve as the primary point of contact for technical inquiries and incidents within Team Picard. Your commitment ensures that both our clients and colleagues can consistently rely on a stable IT environment. You will register incidents, assess their urgency, manage support cases directly, and escalate issues when necessary, always prioritizing quality and speed.You will collaborate closely with the Incident and Problem Managers as well as your colleagues to facilitate a smooth support process. This role offers you the opportunity for gradual advancement, from resolving first-line incidents to tackling technical challenges that are more aligned with engineering. Each day presents new opportunities to learn, share knowledge, and make a tangible impact on the functioning of our IT services.Your Core Responsibilities:Ticket Handling & CoordinationYou are the starting point of our service operations. You will receive incident and service tickets via our ITSM system, email, and phone, ensuring they are routed to the appropriate teams. You will monitor progress, keep a close eye on SLAs, and make sure nothing slips through the cracks. Within the first-line team of two, you will balance workloads and ensure that open RITMs and monitoring tickets are actively followed up.Technical SupportFrom managing user accounts in Keyhub to making adjustments to VDI settings, you will handle it all. You will assist with storage expansions, CPU settings adjustments, and system restarts. If issues arise with OpenVPN certificates, you will resolve them. Additionally, you will identify recurring issues and contribute to structural improvements, enhancing our service quality.Monitoring & ReportingYou will keep a vigilant eye on our systems, analyze monitoring alerts, and identify trends. Upon discovering patterns, you will proactively advise on improvements. Weekly, you will evaluate ticket quality with the team and share your insights, fostering a culture of collaboration and efficiency. Daily, you will coordinate with the Incident Manager on progress and address potential bottlenecks before they escalate.Support & CommunicationYou will act as a liaison between support, engineers, developers, and other teams. You will ensure that internal documentation is up-to-date and that colleagues benefit from the latest insights. Furthermore, you will keep end-users and colleagues informed about updates and progress in a clear, friendly, and customer-focused manner.

Join LegionellaDossier, a rapidly growing leader in digital water safety solutions in the Netherlands, with aspirations to expand globally. Since our establishment in 2015, we have experienced over 1000% growth and are dedicated to excellence in our products, workplace culture, and customer service. Our small but dynamic team in Utrecht is poised to double in size within the next year, and we are looking for passionate individuals to join us on this journey.If you possess outstanding communication and customer service abilities, enjoy assisting customers with their inquiries, and are a native Dutch speaker available for a full-time position, we want to hear from you!As a Frontline Customer Support Agent, you will play a crucial role in our customer-centric SaaS company. Your dedication to delivering exceptional service will directly contribute to the vital mission of ensuring safe drinking water. Your success will be measured by the satisfaction of our clients, and you will achieve this by attentively listening, asking insightful questions, and providing support for all customer needs.You will serve as the voice of the customer, gathering insights on their experiences and suggesting improvements to our software. Your proactive and communicative nature will foster positive relationships with our users and partners.Key Responsibilities:Respond promptly and professionally to customer inquiries via email, phone, and live chat.Resolve customer issues through effective troubleshooting and problem-solving.Escalate complex issues to the appropriate departments as necessary.Follow up with customers to ensure complete satisfaction and ownership of their journey.Maintain accurate records of customer interactions and transactions.Embrace new software tools and learn continuously.

Client Support SpecialistAre you our new Client Support Specialist?At ZorgSpectrum, we are searching for a passionate and dedicated Client Support Specialist who is eager to make a meaningful impact in the lives of our clients. Are you the caring and engaged professional who enjoys assisting clients in their familiar surroundings? If so, we would love to meet you! There are also opportunities to participate in a career transition program, allowing you to further develop and grow within the organization.What do we offer you?Salary according to CAO VVT (FWG 20): minimum € 2,404.03 and maximum € 2,960.90 gross per month on a full-time basis (36 hours);Holiday Allowance and Year-End Bonus: an attractive holiday allowance of 8% and a fixed year-end bonus of 8.33% of your gross annual salary.You will receive a 1-year contract with the opportunity to transition to a permanent position upon successful collaboration.Travel Expense Compensation & Irregularity Allowance: Including reimbursement of your travel expenses and additional compensation for irregular shifts.Secondary Employment Benefits: Consider a pension plan, a collective health insurance, income insurance, and even a bicycle plan.Training Opportunities: Room for further development and to elevate your career.Great Colleagues: You will work in a friendly team where you can always count on each other, in an informal working atmosphere.What will you do?As a Client Support Specialist at Home, you will have a varied and meaningful role. You will assist our clients with their daily lives at home. From grocery shopping to helping with light ADL tasks (such as bathing and dressing), and from preparing meals to carrying out household tasks: you ensure that clients feel comfortable and supported in their own homes.You will work closely with the district nurse and follow the care plan.You will contribute to enhancing the independence of the client, enabling them to live at home for as long as possible.You will work both weekdays and weekends, as well as on public holidays, ensuring our clients always receive the care they need.Who are you?You are an energetic and enthusiastic professional, who loves making a difference in the lives of others. No day is the same for you: you assist with household tasks, support personal care, and also motivate and encourage clients to...

Night Support Specialist at Reinaerde (Bilthoven, Utrecht, Nederland) Role Overview As a Night Support Specialist, the focus is on creating a calm, safe environment for residents throughout the night. The role centers on supporting adults and seniors with intellectual disabilities, ensuring their comfort and security while the rest of the world sleeps. What You Will Do Maintain a reassuring presence during night shifts, helping residents feel safe and at ease. Connect with elderly residents and individuals with intellectual disabilities, understanding their unique needs and offering respectful support. Work independently and as part of a team, ensuring smooth handovers and continuity of care. Who We’re Looking For Holds an MZ or SPW care diploma at level 3. Candidates with a propaedeutic diploma in Social Work, combined with relevant experience, are also welcome. Compensation and Benefits Immediate permanent contract (with a two-month probation period), 7-21 hours per week. Gross monthly salary between €2,597 and €3,635 (CAO Gehandicaptenzorg, FWG 35, based on 36 hours per week). 8.33% year-end bonus, 8% holiday pay, and pension accumulation. Flexible employment benefits, such as a (lease) bicycle scheme, sports program, or extra leave. Opportunities for personal development through training and coaching at Reinaerde Academy. Additional employment benefits are available and can be discussed during the interview process. Your Workplace: De Reiger in Bilthoven De Reiger is a cluster of four homes in Bilthoven, providing a supportive community for 26 adults and seniors with intellectual disabilities. Reiger 3 and 4 house 12 adults with mild intellectual disabilities who value independence, pursue work, hobbies, and sports, and benefit from clear guidance and collaborative support. The homes are situated in a quiet neighborhood that encourages a sense of community among residents.

Are you an inquisitive and dynamic Junior Technical Support Engineer? If so, you might just be the perfect addition to our team!As the primary point of contact, you will provide solutions that enable optimal utilization of our marketing automation platform, Deployteq, while helping to foster strong relationships with our clients.This role presents daily challenges that you will adeptly navigate, with exciting opportunities for problem-solving every day!Your Responsibilities:Alongside your colleagues, you will create a welcoming and approachable first-line Support Desk for the end-users of our platform. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to troubleshoot technical issues and ensure they receive comprehensive assistance.Key Tasks:Promptly receive, log, analyze, and respond to customer inquiries via phone and email.Advise clients on the best configuration practices for their platform.Ensure timely updates to customers and keep them informed about the progress of their queries.Collaborate with other departments, including Development and Campaign Services, to resolve issues swiftly.Effectively utilize various reporting systems and apply insights from data analysis to your problem-solving efforts.

Become the Technical Authority on Our Contracts!As a seasoned expert, you excel at forming judgments and understanding the intricacies involved in the maintenance of tunnels, bridges, locks, and weirs—these structures hold no secrets for you. Juggling multiple responsibilities is second nature to you. In your role as a Technical Specialist, you ensure everything aligns accurately, from inspections to reporting.At Vialis, we engage in a diverse range of projects, from renovating massive steel traffic bridges to maintaining movable bridges, locks, and tunnels. Our vision? To maximize project outcomes and team potential by collaborating with the best talents. Will you join us?Your Responsibilities:Interpreting complex technical condition data and assessing compliance with contractual requirements.Conducting quality inspections and formulating proposals for renewals and modifications.Contributing to maintenance concepts: optimizing, standardizing, and managing.Developing specialized knowledge on objects and providing production advice.Ensuring that contract objectives are met and risks are minimized.A Day in Your Life:You’ll begin by analyzing past maintenance issues and disturbances. You assess deviations and make recommendations to both internal teams and clients. Next, you refine maintenance concepts, visit a worksite for a quality inspection, and engage in technical discussions. Occasionally, additional work may arise, which you will evaluate and document in a condition report. In brief, you are the technical conscience of the contract!Does Vialis’ DNA Align with Yours?Vialis is a leading name in the Dutch infrastructure sector, boasting over a century of experience in designing, constructing, and maintaining vital infrastructure, including bridges, locks, and tunnels. With a dedicated team of over 750 professionals, we work daily to enhance mobility and safety across the Netherlands, both on land and water.At Vialis, our mission extends beyond delivering technical solutions. We serve as a crucial partner for public entities such as provinces, municipalities, Rijkswaterstaat, and ProRail, as well as private clients like Schiphol, port companies, and logistics providers. Our goal is to make the Netherlands’ infrastructure safer, more efficient, and sustainable, and we take pride in the role we play in achieving this ambition.As part of VolkerWessels Infrastructuur, we belong to a larger family of companies dedicated to building and maintaining reliable and sustainable infrastructure projects in the Netherlands. Together with approximately 17,000 colleagues, we share a passion for delivering high-quality solutions that contribute to the future.