Director of Customer Experience (CX) – Practice Lead

As the Director of Customer Experience (CX) and Practice Lead at McFadyen Digital, you will play a pivotal role in advancing our Customer Experience capabilities across digital commerce and associated ecosystems. This senior leadership position involves overseeing the strategic design and implementation of comprehensive customer journeys that optimize client…

Join mcfadyendigital as the Director of Customer Experience – Practice Lead, where you will spearhead innovative strategies to enhance customer engagement and satisfaction. In this executive role, you will lead a dedicated team, driving the implementation of best practices in customer experience management.

As a Customer Support Manager at fonio, you will lead our dedicated support team to deliver exceptional customer experiences. You will be responsible for developing support strategies, overseeing day-to-day operations, and ensuring the highest levels of customer satisfaction. Your role will also involve training and mentoring team members, analyzing customer feedback, and collaborating with other departments to enhance our service offerings.

Are you passionate about guiding customers operationally while strategically contributing to the enhancement of processes, customer experiences, and long-term relationships?As a Senior Customer Success Manager at Lease a Bike, you will be a trusted point of contact for our corporate clients and internal stakeholders. Your role will ensure a seamless experience throughout the entire Customer Journey—from implementation and activation to ongoing support and contract renewals. You will also drive initiatives to enhance customer satisfaction, improve the employee experience within client companies, and promote sustainable growth.We are currently in an exciting growth phase where Customer Success plays a pivotal role in our business success. As a Senior Customer Success Manager, you will oversee customer processes, communication strategies, data quality, and tools that facilitate successful collaboration, helping our clients leverage the full potential of Lease a Bike.In this key position, you will connect operational excellence with strategic foresight, ensuring that our clients receive long-term support for their success.

About WPP MediaWPP serves as the trusted growth partner for the world’s foremost brands. Our exceptional talent, reliable data and insights, along with world-class partnerships, are integrated through our innovative marketing platform, WPP Open. We empower clients to navigate changes, seize opportunities, and achieve transformative growth.As WPP’s AI-driven media operating unit, WPP Media combines media, data, and partnerships to deliver scalable creative personalization. With the support of WPP Open and powered by Open Intelligence, clients gain clarity on the effectiveness of their media investments.For more information, visit wppmedia.com.WPP stands for creative transformation. Harnessing the power of creativity, we aim to create a better future for our employees, clients, communities, and the planet. This is where WPP Media comes into play: as WPP’s global media network, we integrate the best platforms, talents, and partners to create limitless growth opportunities in a connected media landscape.

Are you passionate about guiding clients operationally while strategically contributing to the enhancement of processes, customer experiences, and long-term relationships?In this pivotal role, you will serve as a trusted point of contact for our corporate clients and internal stakeholders. You will ensure a seamless experience throughout the entire customer journey—from implementation and activation to ongoing support and renewal. Additionally, you will spearhead initiatives aimed at boosting customer satisfaction, enhancing employee experiences within client organizations, and driving our sustainable growth.We are in an exciting growth phase where Customer Success plays a crucial role in our company's success. As a Customer Success Manager, you will take charge of customer processes, communication strategies, data quality, and the tools necessary for successful collaboration, empowering our clients to fully leverage Lease a Bike's offerings.

Join our innovative team at Artech Information Systems Ltd. as a User Experience Designer, where you will play a crucial role in creating intuitive and engaging user experiences. Your expertise will help shape our digital products and ensure they meet the needs of our users.

About AirSculpt At AirSculpt®, we revolutionize body contouring with our next-generation treatment that prioritizes comfort and precision. Our exclusive and minimally invasive procedures effectively eliminate unwanted fat, tighten skin, and facilitate targeted fat transfer to sculpt desired areas of the body, achieving remarkable results with minimal recovery time. With over 75,000 successful cases performed across more than 30 premium locations in the United States and Canada, we are at the forefront of innovative body sculpting. Job Overview We are on the lookout for a passionate and dynamic Licensed Practical Nurse (LPN) to join our dedicated team. The ideal candidate will embody our commitment to exceptional patient care, ensuring a positive and memorable experience for every patient. Strong communication skills are vital in our collaborative and fast-paced clinical setting. This is a full-time opportunity based at one of our state-of-the-art clinics. Key Responsibilities include but are not limited to: Adhering to all healthcare regulations including JCAHO, HIPAA, and OSHA. Demonstrating clinical proficiency in nursing tasks as an LPN, including medication administration, sterile field setup, and equipment disinfection. Accurately completing all required documentation in a timely manner, aligned with company standards. Engaging effectively with the healthcare team, including physicians, Medical Assistants, and Patient Coordinators, to anticipate patient needs. Documenting clinical and surgical notes with precision and accuracy. Providing the highest level of patient care and service consistently. Upholding policies and procedures to foster positive patient outcomes. Enhancing patient retention through superior care and patient experiences. Assisting with various clinical and surgical tasks as needed. Maintaining professionalism and adaptability in a diverse work environment. Taking on additional responsibilities as directed by Clinical Leadership.

Join us as a Growth Lead at fonio, where you will play a pivotal role in shaping and expanding our marketing efforts. Our current marketing team consists of a Performance Marketer, a Designer, and our CEO. You will be the strategic and operational backbone of our marketing initiatives, managing a monthly budget exceeding €300,000. If you're eager to be part of an extraordinary growth story in Austria and want the resources to conquer new markets, this opportunity is for you.Take full responsibility for our marketing domain with a strong emphasis on lead generation for sales, currently exceeding €400,000/month.Strategically and operationally oversee the entire marketing budget (over €400,000/month).Define marketing strategies, set priorities, and establish KPIs across all channels.Lead, guide, and develop the marketing team.Strategic oversight of media buying and scaling, with operational implementation alongside our Performance Marketing team (current ad spend: >€200,000/month).Develop a clear creative and content strategy, including testing frameworks for ads, websites, and funnels.Be accountable for website copy, messaging, and conversion optimization.Optimize newsletter and email flows.Design influencer collaborations and social/content initiatives.Define strategies, priorities, and KPI frameworks for SEO, social media, and personal branding.Plan and execute go-to-market strategies.Primary KPI: qualified leads for our sales team.What you can expect:Complete ownership of the entire marketing domain.Manage high budgets: oversight of over €400,000 in ad spend monthly.Hands-on approach: you will work operationally until bottlenecks arise, then scale your team through quality hires.Direct impact: your contributions will have an immediate effect on our growth and sales pipeline.Flat hierarchy: work closely with the CEO.What we offer:€90,000–150,000 gross annual salary.On-site work environment.

About Speechify Speechify helps people access articles, cloud documents, and books through audio. Our tools let users listen and learn wherever they are, at work, commuting, or at their own pace. Like streaming changed audio entertainment, Speechify is reshaping how information is consumed by voice. We are recognized as a leader in our field and continue to grow quickly. Role Overview: Senior Software Engineer – Core Experiences The Core Experiences Team at Speechify develops and maintains the essential services and SDKs that power our product across platforms. This team connects product design with infrastructure, building APIs and systems that directly impact how users interact with Speechify. The work spans strategic planning, hands-on coding, and close collaboration with other groups to deliver a seamless experience. What You Will Do Work with product teams to define project scopes and processes that speed up customer feedback. Balance integration and user experience needs across products, delivering solutions through our cross-platform SDK. Improve existing features for better performance and faster load times, using new abstractions and algorithm enhancements. Build cloud functions and lightweight backend services in Kotlin. What We Look For Systems thinker who values simplicity and understands that optimization starts with good design. Quick to develop solutions and able to judge when to deliver fast versus when to invest more time for quality. Focused and comfortable in a startup setting, with good judgment about when to collaborate and when to work independently. Collaborative approach, able to bring together input from designers, marketers, and product managers. Location This role is based in Vienna, Austria.

Hello! Navy Federal Credit Union, the largest credit union globally with a membership exceeding 10 million, over $149 billion in assets, and a dedicated workforce of 23,000, is on the lookout for a User Experience Designer III (Contractor) - Hybrid based in Vienna, VA, Pensacola, FL, or Winchester, VA. This is an exciting opportunity for a skilled UX Designer to create user-centered design solutions that enhance functionality and improve the search experience on our company intranet. The ideal candidate will possess extensive UX design experience, particularly in evaluating and enhancing search functionalities. Your role will involve conducting user research, analyzing search data, and implementing intuitive design solutions that elevate the user experience. Key Responsibilities: Develop comprehensive user experience (UX) strategies tailored to our products and digital initiatives.Analyze user experiences by evaluating applications end-to-end, identifying opportunities for improvement.Educate project teams and business partners on the importance of user-centric design.Define user experience goals and lead research initiatives.Anticipate internal and external business challenges while influencing strategy.Innovate with new concepts and strategies that yield significant impacts on design.Apply appropriate Design Thinking methodologies according to product requirements.Create journey maps, swim lane diagrams, empathy maps, and personas to guide design efforts.Design wireframes and prototypes that align with business and user objectives.Collaborate with business partners, market researchers, and program managers to solve complex UX challenges.Act as a subject matter expert for user insights and UX best practices.

Join our dynamic team at doco1 as a Chef de Rang, where you will play a crucial role in providing exceptional dining experiences. We are looking for individuals who are passionate about hospitality and have a keen eye for detail.In this position, you will be responsible for managing a section of the restaurant, ensuring that our guests receive top-tier service from the moment they arrive until they leave. You will work closely with the kitchen staff to deliver a seamless dining experience.

Join AccorHotels as the Head of Housekeeping, where your leadership will shape the guest experience in our prestigious Vienna location. As the driving force behind our housekeeping operations, you will ensure the highest standards of cleanliness and service excellence.In this pivotal role, you will oversee a dedicated team, develop innovative cleaning protocols, and implement effective training programs to uphold our brand's reputation for quality. Your strategic vision will be crucial in enhancing operational efficiency and guest satisfaction.

Role Overview mcfadyendigital is hiring a Sales Director – Data Solutions to guide sales strategy and execution in Vienna. This position focuses on developing and expanding client relationships around data solutions, with responsibility for meeting sales targets and growing the company's presence in the market. What You Will Do Lead and motivate the sales team to achieve goals for data solutions offerings Drive new business by identifying and pursuing opportunities with clients Support team development and foster a collaborative, results-oriented culture Expand mcfadyendigital’s market reach through strategic sales initiatives Location This role is based in Vienna.

Greetings! We are Fever, the world's foremost technology platform dedicated to culture and live entertainment.Our goal? To make culture and entertainment accessible to everyone. Utilizing our innovative technology and data-centric methods, we are transforming how people experience live entertainment. Every month, our platform motivates over 300 million individuals across more than 40 countries to explore remarkable events while empowering event creators through our technology and insights, allowing them to grow, innovate, and connect with wider audiences.Our achievements? Collaborating with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, we have delivered internationally recognized experiences and are supported by leading global investors! Quite impressive, right?To fulfill our mission, we seek ambitious individuals with a proactive mindset, ready to influence the future of entertainment!Excited to join us on this journey?ABOUT THE ROLEIn this role, you will:Foster and nurture strong business relationships with prominent museums, cultural institutions, venues, and significant stakeholders in the arts and heritage sector.Design and implement a growth strategy for the market, utilizing an innovative and effective approach to expand Fever’s influence within the museum sector.Successfully manage commercial strategies with large partners to ensure mutual value creation.Demonstrate exceptional organizational skills to effectively manage and grow a substantial client base.Work closely with cross-functional teams to ensure successful partner growth both in Austria and internationally.

Join usm2 as a Lead PeopleSoft Administrator in Vienna, Virginia. In this pivotal role, you will be responsible for overseeing the administration and optimization of our PeopleSoft systems, ensuring seamless operations and exceptional performance. You will lead a team of administrators, guiding them in best practices, troubleshooting issues, and implementing upgrades. Your expertise will be critical in enhancing our HR and financial processes through effective system management.

As the Technical Director at doco1, you will lead our innovative team in driving technical excellence and strategic direction. Your expertise will shape our project execution, ensuring high quality and efficiency. This role requires a blend of leadership, technical proficiency, and strategic vision to support our growth and enhance our product offerings.

Role overview Delivery Hero SE seeks a Director of Financial Planning & Analysis based in Vienna. This leader shapes financial strategy and plays a central role in supporting business decisions. The position oversees a team of finance professionals, with a strong focus on producing accurate forecasts, managing budgets, and analyzing performance. Key responsibilities Provide strategic guidance for operational and financial planning Oversee the company’s forecasting and budgeting activities Lead detailed performance analysis to inform business objectives Manage and develop a team of finance professionals Impact This role directly influences Delivery Hero’s financial direction and supports the company’s ongoing commitment to reliable service for customers.

Role Overview McFadyen Digital is hiring a Sales Director – Digital Solutions in Vienna. This leadership role guides the sales team in shaping digital solutions for clients. The position focuses on building strategic partnerships and advancing sales initiatives that align with the company’s commitment to delivering strong digital experiences.

Join our dynamic sales team of top performers who consistently exceed their individual quotas. We are seeking ambitious, self-driven achievers who strive for excellence. As part of our team, you will tackle your designated territories, foster enduring relationships with clients and partners, rapidly build your sales pipeline, and successfully close deals.The ideal candidates will excel in navigating the sales cycle by establishing rapport, thoroughly qualifying opportunities, demonstrating value, creating desire, addressing objections, and ultimately securing agreements. They will:Demonstrate a relentless drive to close deals swiftly.Champion a Win-Win-Win mindset: achieving success for our clients, for McFadyen, and for themselves.Collaborate effectively with internal teams to influence positive results.Continuously seek self-improvement, enhance team dynamics, and refine collaborative processes.Embrace a growth mentality, always pursuing optimal outcomes.Exhibit strong networking capabilities.Show confidence and leadership, particularly in our specialized industry, requiring both knowledge and humility.Enjoy a compensation package that includes a base salary plus performance-based incentives.Key Responsibilities:Drive profitable revenue growth for the organization.Promote our suite of professional services, including advisory services, digital marketing, marketplace solutions, experience design, AI enablement, and platform implementations.Identify new business prospects, cultivate sales pipelines, prioritize pursuits, and steer the sales process, which includes opportunity qualification and strategic pitch planning, involving cold calling and outreach through social platforms as necessary.Build robust partner/channel relationships and collaborate with channel representatives on joint sales initiatives.Coordinate with the inside sales business development team to enhance traction within your territory.Additional Responsibilities:Support and optimize marketing initiatives, contributing to the development of compelling sales materials and campaigns.Design, commit to, and execute a go-to-market sales strategy for McFadyen Digital services within your assigned area.Meet or surpass sales quotas consistently.Coordinate and drive sales efforts in collaboration with internal teams.Monitor and report on sales progress and status.Adhere to established sales processes and maintain documentation in the CRM.Stay informed on sales trends and industry best practices.Commit to continuous self-improvement through coaching and feedback.