IT Service Management (ITSM) Process Manager

We are seeking a dedicated IT Service Management (ITSM) Process Manager to join our dynamic team at Ignitis Group. In this role, you will be responsible for overseeing IT service management processes, ensuring optimal performance, and aligning IT services with business needs.You will collaborate with various teams to implement best practices in ITSM, driving…

Join our dynamic Operations Process Management Team at Ignitis Group as a Process Manager. In this full-time role, you will play a crucial part in enhancing our operational workflows, ensuring efficiency and quality in our services. You will collaborate with cross-functional teams to identify opportunities for improvement and implement best practices in process management.

Ignitis Group is seeking a Service Desk Management Specialist in Vilnius to strengthen daily service desk operations. This position centers on managing service requests and supporting a smooth workflow for both internal teams and end users. Role overview The Service Desk Management Specialist takes ownership of incoming service requests, tracks progress, and ensures timely resolution. Attention to detail and a proactive approach help maintain high standards of customer satisfaction. Collaboration Working closely with cross-functional teams, this role helps identify areas for improvement and supports efforts to enhance overall service delivery. Effective communication and teamwork are essential. Key focus areas Manage and monitor service requests from initiation to closure Maintain high levels of customer satisfaction through responsive support Collaborate with other departments to improve service desk processes

Role Overview Tietoevry is hiring a Service Manager for the Tieto Caretech division in Vilnius. This role takes responsibility for service delivery and team leadership, with a focus on maintaining high client satisfaction. What You Will Do Oversee daily service operations for Caretech clients Lead and support a team of professionals Work with cross-functional teams to meet strategic objectives Find ways to improve service processes and outcomes Introduce and apply best practices in service management What We Look For Experience managing service operations Ability to guide teams and foster collaboration Strong problem-solving skills and a drive for improvement Comfort working across departments to reach shared goals

Join our dynamic team of over 500 professionals at Oxylabs, where we specialize in innovative proxy and web data scraping solutions, serving a diverse clientele that includes some of the world's most recognized brands and Fortune 500 companies.Your Opportunity Awaits:As a Senior Product Manager, you will be at the forefront of developing sophisticated products that adhere to the highest coding standards. You will manage our infrastructure, process vast amounts of data, and tackle daily challenges with the support of a highly skilled team and a robust tech stack that allows for significant ownership.Are you driven to create exceptional user experiences and foster impactful business growth? If you aspire to design and enhance top-tier self-service platforms and dashboards utilized by leading S&P 500 companies, then Oxylabs is eager to welcome you as our next Senior Product Manager. Your role will focus on our visual, user interface, and business-oriented product portfolio.You will take charge of our essential customer-facing ecosystem, which includes our dashboard, self-service portals, commerce engine, website, and administrative projects. Your leadership will not only steer the strategy for these platforms but also guide and mentor a talented team of Product Owners and Managers, helping to transform our vision into reality.

At payabl, we empower businesses to thrive through innovative payment solutions and comprehensive banking services. Our mission is to broaden our extensive portfolio of global financial services, all conveniently available on our platform, payabl.one. As a licensed financial entity with principal membership in card schemes, we excel in global payments and offer businesses the advantage of multi-currency accounts.About the Role:We are seeking a dedicated Underwriting Manager to join our team. This pivotal role involves steering our risk management processes by overseeing the complete underwriting workflow, which includes merchant assessments, onboarding evaluations, and consistent portfolio monitoring. The ideal candidate will blend strategic insight with practical analytical skills, proficiently analyzing transaction data to pinpoint suspicious activities and ensuring compliance with card scheme regulations and internal risk policies.This role requires ownership of underwriting processes and collaboration across various departments including Risk, Compliance, Operations, and Sales, to continuously enhance underwriting frameworks, improve documentation, and uphold our data-driven approach to risk management. The successful candidate will confidently manage underwriting practices while fostering open communication and alignment with other teams to mitigate financial risks and protect the business.Location: Limassol, Cyprus or LithuaniaReporting Line: Head of Underwriting & Monitoring

Organize and oversee store shift operations to ensure efficiency and productivity.Train, supervise, and monitor shift employees to maintain high performance standards.Ensure proper stock levels and maintenance of products on shelves and storage areas.Guarantee exceptional customer service quality and maintain product assortment.Manage store cleanliness and organization.Complete cash register documentation, including income and expense reports, as well as other necessary paperwork.

The Senior Process Excellence Specialist is pivotal in advancing automation strategies and optimizing processes within the Operations, Product, and Technology sectors. This role merges analytical, technical, and program management skills to ensure effective execution, governance, and enhancement of automation initiatives aimed at improving efficiency, scalability, and operational control.Key Responsibilities:• Crafting detailed process automation documentation and gathering business requirements through thorough analysis and validation to ensure alignment with business objectives and process controls.• Assessing and prioritizing processes suitable for automation by evaluating business value, feasibility, and potential efficiency improvements.• Leading process mapping, redesign, and optimization efforts to streamline and standardize workflows before automation implementation.• Managing the transition from traditional VBA macro automations to contemporary automation platforms while ensuring adherence to continuity and controls.• Overseeing automation governance through systematic progress tracking, issue resolution, and milestone reporting.• Maintaining delivery schedules, task trackers, and dashboards to provide insights into progress, dependencies, and performance indicators.• Delivering updates and stakeholder communications, highlighting achievements, risks, and the value added.• Promoting collaboration among Business, Product, and Technology teams for coordinated execution and ongoing enhancement of automation solutions.• Supporting governance forums and decision-making processes to ensure effective monitoring and resolution of risks, actions, and dependencies.

Join our dynamic team at Teltonika as a Process Engineer in Vilnius, where we are looking for an experienced and ambitious professional. Our electronics assembly facilities in Vilnius and Molėtai not only manufacture devices developed by Teltonika but also offer product design and contract manufacturing services to other businesses, spanning from prototype development to mass production. We leverage advanced automation and robotics to transform complex ideas into finished products.In this role, you will:Analyze Overall Equipment Effectiveness (OEE) and ensure it aligns with established targets.Implement and validate new product manufacturing processes (IQ, OQ, PQ).Continuously strive to enhance process efficiency while maintaining repeatability and high-quality standards.Collect and analyze process data to propose data-driven solutions and initiate effective process improvements.Lead the integration of new technologies and ongoing improvement initiatives, reducing cycle times and optimizing manufacturing processes.Investigate the root causes of defects and recommend preventive measures.Collaborate closely with product engineers, maintenance engineers, quality assurance engineers, and production staff to enhance operational efficiency.Provide technical support in production, ensuring smooth process flow and rapid problem resolution.Create and update work instructions, sharing knowledge with the production team and promoting best practices in daily operations.

Join our dynamic team at Teltonika as an experienced and ambitious Process Engineer in Vilnius. Our electronics manufacturing division is dedicated to creating and assembling devices, from prototypes to large-scale production. Leveraging cutting-edge automation and robotics, we transform complex ideas into fully developed products.At Teltonika, we prioritize providing our employees with the necessary conditions to enhance their skills, gain in-depth knowledge about our products, and foster professional growth.In this role, you will:Participate in the launch and production of new projects, ensuring manufacturability.Implement and validate new product manufacturing processes.Continuously strive to improve process efficiency while maintaining repeatability and high-quality standards.Collect and analyze process data to propose informed solutions and initiate effective process improvements.Investigate the root causes of defects and provide recommendations for preventive measures.Collaborate actively with product engineers, maintenance engineers, quality assurance engineers, and production staff to enhance operational efficiency.Provide technical support in production, ensuring smooth process flow and prompt problem resolution.Create and update work instructions, share knowledge with the production team, and promote best practices in daily operations.Work in clean rooms that meet standard requirements.

TLT Mechanics continues to grow in Vilnius, expanding its manufacturing operations and investing in new technology. The company’s modern park covers 55 hectares and features advanced automation and robotics. From electronics to plastics, TLT Mechanics brings complex ideas to life, delivering products that reach global markets. As part of this growth, the Manufacturing Innovation team is adding a Process Engineer in Vilnius. This role focuses on introducing new products and methods into production and supporting ongoing process improvements. What you will do Implement new plastic products, technologies, and methods in manufacturing Analyze customer requests (RFQs) and evaluate technical feasibility Improve, optimize, and automate production processes Troubleshoot technical issues and develop preventive solutions Prepare and update technical documentation Work with production and other departments to develop new products and refine existing ones About TLT Mechanics TLT Mechanics operates in Vilnius and Molėtai, with a focus on continuous improvement and innovation in manufacturing. The company’s facilities are among the most advanced in Lithuania, supporting a wide range of electronics and plastics projects.

Join our dynamic team at TLT PCB in Vilnius as a Process Engineer! Be part of a dedicated, high-achieving team that continually strives for excellence and innovation. At TLT, we are committed to growth and leading the way in manufacturing innovation. Our state-of-the-art high-tech park, covering 55 hectares, is equipped with advanced automation and robotics technology, enabling us to expand our production capabilities rapidly. We transform complex ideas in electronics and plastics into tangible products that change lives around the world.Are you ready to make a difference? Join us and be a part of a unique journey in a company with no local competitors!In this role, you will:Analyze PCB (Printed Circuit Board) manufacturing technology;Evaluate the technical capabilities of production equipment;Design and enhance production processes, create documentation, and collaborate with various departments;Implement processes into production;Analyze process non-conformities, develop and coordinate preventive plans, and create problem-solving plans;Monitor process metrics;Test new materials and improve manufacturing methods;Collaborate with equipment and material suppliers;Contribute to initiatives aimed at quality improvement, increasing production capacity, reducing costs, and product enhancement.

Join our rapidly expanding TLT factory group in Vilnius as a Chemical Process Line Operator! Become a part of our united, strong, and victorious team, and never stop evolving!At TLT, we are committed to continuous growth and being at the forefront of manufacturing innovation. What we create here in Vilnius and Molėtai astonishes the world. Our modern 55-hectare high-tech park is equipped with cutting-edge automation and robotics technology, and we promise to expand our production capabilities swiftly. Here, the most complex ideas in electronics and plastics transform into real products that change lives.Are you ready to make an impact? Join us and be part of a unique company journey without analogs in Lithuania!In this role:Operate advanced automated chemical process equipment.Prepare equipment for operation and oversee processes.Ensure smooth and efficient production.Monitor and replenish chemicals used in the production process according to guidelines.Perform quality control checks on operations and products, taking measurements and responding to any discrepancies.Work on a 24/7 rotating schedule.

Join Nordsec as a Senior Events Manager, where you will play a pivotal role in shaping our event strategies and executing memorable experiences. You will lead a dynamic team, coordinating various events from inception to completion, ensuring alignment with our brand vision and objectives.

Join Hostinger as a Websites Product Manager and take a leading role in shaping our web solutions. You will collaborate closely with cross-functional teams to enhance user experiences, drive product strategy, and ensure our offerings align with market needs. Your insights will help us deliver exceptional web development tools and services to our customers.

Join Hostinger as a Localization Project Manager and play a pivotal role in ensuring our products resonate across global markets. You will oversee the translation and adaptation of our content, coordinating with various teams to maintain linguistic quality and cultural relevance. Your expertise will help us build a strong brand presence worldwide, making a significant impact on our users' experience.

Join Oxylabs as an Engineering Manager for our Webshare team, where you will lead a group of talented engineers in the development and enhancement of our innovative web scraping solutions. Your leadership will be pivotal in driving projects from conception through to execution, ensuring that our services remain at the forefront of the industry.In this role, you will oversee the engineering process, mentor team members, and collaborate closely with cross-functional teams to deliver high-quality products that meet our clients' needs.

Teltonika’s telematics division in Vilnius is seeking an Information Manager to help shape a positive workplace experience for colleagues and visitors. The team develops user-friendly GPS tracking devices for fleet management in logistics, agriculture, car sharing, and construction. This role centers on practical solutions and daily operational support within a collaborative environment. Main responsibilities Arrange business travel for staff members. Draft and prepare contracts for both clients and suppliers. Create and update internal documentation, including procedures and official orders. Oversee external documentation processes with organizations such as MIGRIS, the Chamber of Crafts, and Customs. Distribute work equipment to employees as required. Requirements Strong clerical skills with close attention to detail. Proficient English, both written and spoken. Ability to work well with colleagues and support team collaboration. Comfortable managing large volumes of information efficiently. Excellent communication skills. Analytical thinking and effective problem-solving abilities. Skilled at prioritizing tasks and handling daily workloads. Benefits Opportunities for professional growth within a growing company. Projects involving industrial GPS tracking technology. Culture that values curiosity, knowledge sharing, and ongoing training. Supportive and collaborative team atmosphere. Flexible working hours and health insurance. Company-sponsored sports activities, such as basketball, football, volleyball, and yoga. Team-building events, summer festivals, and celebrations. Performance bonuses available through a recommendation program. Special gifts for birthdays, Christmas, and work anniversaries. Complimentary office snacks. Compensation The hourly wage for this Information Manager role ranges from €12 to €14 (approximately €2016 - €2352 pre-tax), depending on experience and expertise. Performance bonuses may apply. *A fixed hourly salary rate will be specified in your employment agreement.

Join Hostinger as a Product Manager in our Horizons Growth team, where you will play a pivotal role in shaping innovative product strategies that drive growth and enhance customer satisfaction. You will collaborate with cross-functional teams to develop and launch new products while optimizing existing ones. Your expertise will help us identify market opportunities and define product roadmaps that align with our business objectives.

Join our dynamic team at Ignitis Group as we seek a passionate individual to enhance our Corporate IT Systems Development division. In this pivotal role, you will lead the implementation of IT solutions and systems, ensuring seamless communication with both internal and external teams. If you believe your expertise aligns with our mission, we would love to welcome you to our team!Be a part of the #EnergySmart initiative!Contribute to the development of a green and secure energy ecosystem:Plan and coordinate Data Engineering activities, ensuring successful implementation;Manage timelines and dependencies to ensure project efficiency;Participate in budgeting and management of solution resources;Ensure the value and effectiveness of solutions for the business;Collaborate with internal and external teams;Remove obstacles and ensure the smooth operation of the team.Preferred qualifications:Experience in planning and implementing system development used within Ignitis Group companies;Coordination of Data Engineering team operations while enhancing collaboration;Collaboration with clients and providing advisory services.