Technical Customer Support Specialist - Night Shift

Oxylabs creates web data collection tools used by many well-known companies, including several in the Fortune 500. With a team of more than 500 professionals, the company focuses on ongoing innovation in this field. Role overview The Technical Customer Support Specialist - Night Shift position is based in Vilnius and centers on supporting customers and resol…

Teltonika Security Systems seeks a Director of Technical Support to establish and lead the technical support department in Vilnius, Lithuania. This leadership role will shape how the company supports global customers using its professional security systems. The position involves building support processes, selecting the right tools, and setting standards that ensure customers and installers receive effective help. Role overview This role sits at the intersection of technology and customer experience. The Director will work closely with engineering, quality assurance, and project management to design a scalable support organization. The goal is to connect Teltonika’s products with the needs of clients and installers around the world. What you will do Build and lead the technical support function, including selecting and implementing a helpdesk or ticketing system. Define and refine support workflows, escalation paths, and service standards as the department expands. Manage daily support operations to ensure timely, effective responses for customers and installers. Provide guidance to clients and installers on setup, operation, and configuration of vehicle and building security systems. Coordinate remote diagnostics, including log review and root cause analysis for system issues. Oversee initial troubleshooting and escalate complex technical cases to engineering, development, or testing teams as needed. Develop and maintain technical documentation, especially for customers transitioning to the Teltonika ecosystem. Create and update a knowledge base or wiki for customers and internal teams, capturing common issues and solutions. Work with advanced security products, such as alarm control panels, modules, and communicators designed for professional use. Collaborate with R&D, quality assurance, and project management to support project continuity and timely delivery of solutions. Recruit, onboard, and mentor technical support staff, focusing on team development and performance.

Oxylabs develops web data gathering tools in Vilnius, serving a range of global clients, including several Fortune 500 companies. With a team of more than 500 professionals, the company focuses on solutions that make web data access and management more efficient for businesses worldwide. Role overview This part-time position joins the ScrapingBee team at Oxylabs. The Technical Product Specialist will support an international customer base that depends on advanced technology products. The main focus is to provide expert assistance and help clients use Oxylabs' solutions effectively. Professional development and support Oxylabs offers resources for career growth, including both internal and external learning opportunities. Regular knowledge-sharing events encourage ongoing learning. The company also supports employee well-being, with programs for mental and physical health, and values teamwork as part of a positive work culture.

About AirwallexAirwallex is an innovative unified payments and financial platform designed for global enterprises. Our unique blend of proprietary infrastructure and advanced software solutions empowers over 200,000 businesses worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN, with fully integrated tools for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans across 26 offices globally. With a valuation of US$8 billion and support from prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.

We are seeking a motivated and detail-oriented Junior IT Support Specialist to join our dynamic team at scale3c. In this role, you will be responsible for providing essential technical support to our users, troubleshooting hardware and software issues, and ensuring our IT systems function smoothly. If you are passionate about technology and eager to learn, we want to hear from you!

Role Overview NordVPN is looking for a Technical Infrastructure Specialist in Vilnius. This role focuses on maintaining and improving the technical backbone that supports NordVPN’s cybersecurity services. The work helps keep systems reliable and efficient, supporting the company’s mission to deliver secure online experiences.

Nuvei is hiring a Digital Operations and Support Specialist in Vilnius. This position centers on improving digital workflows and supporting clients throughout their experience with Nuvei’s payment technology. Role overview The Digital Operations and Support Specialist works across teams to keep operational processes running smoothly. Collaboration is frequent, with a focus on ensuring customers receive reliable and responsive support. What you will do Analyze and review digital workflows to identify areas for improvement Troubleshoot operational and technical issues as they arise Assist with implementing new solutions that increase efficiency Work closely with colleagues to maintain a seamless customer experience Impact In this role, your insights and problem-solving skills will help shape the way Nuvei delivers digital operations and support services. The work directly influences both team performance and client satisfaction.

Join our dynamic team at Bazaarvoice as a French-speaking Technical Consultant! In this pivotal role, you will leverage your technical expertise to provide outstanding support to our clients, ensuring they maximize the value of our solutions. You will engage directly with customers, offering insights and guidance to navigate our platform effectively.As a key player in our organization, you'll collaborate with cross-functional teams to troubleshoot issues and implement solutions that enhance customer satisfaction. Your fluency in French will be essential in communicating effectively with our diverse clientele. If you are passionate about technology and customer success, we want to hear from you!

BURGA is looking for a Customer Support Operations Lead in Vilnius. This position plays a central role in shaping how BURGA supports its growing customer base as the company expands globally. Role overview The Customer Support Operations Lead will take the lead in restructuring and scaling BURGA’s support operations. The focus is on building effective systems, processes, and quality frameworks that help deliver consistent service as the company continues to grow. This is a hands-on role with a mandate to improve efficiency and maintain high standards across all customer interactions. Key responsibilities Restructure current customer support operations to improve efficiency and scalability. Establish and refine systems and processes to meet the needs of a growing customer base. Develop quality frameworks to uphold high standards across all support channels. Support the delivery of consistent customer experiences as the business evolves. Location This role is based in Vilnius.

Join our dynamic team as a Customer Service Partner Specialist where you'll play a vital role in enhancing customer satisfaction and fostering strong relationships with our clients. As a key point of contact, you will handle inquiries, resolve issues, and provide support in Czech, ensuring a high level of service and engagement.

Join our dynamic team at dev2 as a Customer Service Guest Specialist specializing in Dutch language support. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their inquiries are addressed promptly and effectively. Your ability to communicate fluently in Dutch will be vital in assisting our diverse clientele and enhancing their overall experience.

We are currently seeking an ambitious Shift Manager to join our manufacturing operations team in Vilnius. At Teltonika, we pride ourselves on fostering an open and innovative environment where creative professionals can contribute to our success in the EMS sector. If you possess a keen insight into evaluating situations from multiple perspectives, considering all possible options, and selecting the best course of action, we want to hear from you!In this role, you will:Oversee the organization of the production process, including the transfer of semi-finished products to other departments.Participate in the implementation of the 5S system in production areas and have ample opportunities to execute ideas for production efficiency improvements.Ensure the quality of production processes and the products being manufactured.Plan and allocate resources according to the production schedule for specific days.Achieve shift objectives, perform results analysis, and provide reports.Delegate responsibilities to subordinate employees, evaluate their performance, and assess the quality of their work.Ensure workplace safety.Work shifts, 5 days a week, totaling 40 hours per week.

Join our dynamic team as a Shift Supervisor at Teltonika, located in Vilnius, Lithuania. We are expanding our workforce to support our electronics manufacturing division.At Teltonika, our electronics manufacturing units are dedicated to the creation and assembly of our devices, ranging from prototypes to high-volume production runs. Utilizing advanced automation and robotics, we transform complex ideas into fully developed products.We provide every employee with the necessary resources to enhance their skills, gain comprehensive knowledge about our products, and grow in their professional careers.In this role, you will:Work in shifts (I: 6:30 AM - 3:00 PM; II: 3:00 PM - 11:30 PM; III: 11:30 PM - 6:30 AM).Be responsible for organizing the production process, from the arrival of components to the transfer of finished semi-finished products to other departments.Participate in the implementation of the LEAN system and have ample opportunities to execute production efficiency improvement ideas.Ensure the quality of production processes and the manufactured products.Plan and reallocate resources based on the production schedule for the day.Achieve shift objectives, analyze results, and provide reports.Delegate responsibilities to subordinate staff, assess their performance, and evaluate the quality of their work.Ensure workplace safety.Work in clean-room environments that meet standard requirements.What we expect from you:A higher education degree in electronics, mechanics, telecommunications, or radio electronics is preferred.Strong foundation in optimizing and improving manufacturing processes.Ability to apply Lean and PPI tools.Capability to build a team, delegate tasks, and maintain a positive emotional climate.Proficiency in MS Office.English language skills at B1-B2 level.Preferred qualifications:Knowledge of Russian at least at B1 level.Experience in a manufacturing company.Experience working with optical device assembly in clean-room environments.Valid firearm permit.Our offer to you:Opportunity to contribute to exciting Internet of Things (IoT) projects.We care about your emotional and physical well-being by providing additional health insurance.We celebrate achievements and engage in team-building events, summer festivals, and other important occasions.Attractive bonuses for participating in our referral program.Recognition for long-term collaboration.A day off on your birthday.Fruit days in the office.

Join Teltonika as a Project Documentation Coordinator, where you will play a pivotal role in creating and managing technical documentation for our innovative products. Your expertise in technical writing will help bridge the gap between engineering and end-users, ensuring clear communication and understanding of our technology.We are looking for a detail-oriented individual who can produce user manuals, product specifications, and online help resources that meet the highest standards of quality and usability. If you are passionate about technology and have a knack for simplifying complex information, we want to hear from you!

Join Convera as a Bilingual Client Service Support Associate proficient in French. In this position, you will enhance the client experience by efficiently addressing pre- and post-transaction inquiries, ensuring high levels of client satisfaction and loyalty.This role involves managing inquiries via online platforms, emails, and phone calls while maintaining exceptional quality and timely responses. You will assist clients in utilizing our digital tools and collaborate closely with the Sales team to identify upselling opportunities. This position follows a hybrid work model (2-3 days in the office per week), with working hours from Monday to Friday, 9 AM to 6 PM.

About Euromonitor International:Euromonitor International stands at the forefront of data analytics and market research, providing in-depth insights into various markets, industries, economies, and consumer behaviors. Our extensive database offers global insights on thousands of products and services, positioning us as the premier partner for organizations aiming for growth. With our expertise, clients can confidently make bold, strategic decisions.Role Overview:The Associate Technical Business Analyst is an integral member of the Data Delivery team, dedicated to ensuring the efficient execution of Euromonitor's syndicated research projects. This involves overseeing the technical setup within research database systems, conducting data quality assessments, and facilitating the publication process to Passport, our global market research database. The team plays a critical role in ongoing industry updates and new developments, serving as a vital resource for stakeholders and end-users across the organization.The Data Delivery team collaborates closely with both the Research and Technology Departments, effectively bridging the two to enhance our primary SQL-based application utilized by the Research team for data entry, calculations, and validation.The Associate Technical Business Analyst engages with cross-functional teams and key stakeholders at all levels to enhance data structures, facilitate data exchanges, and enable seamless data uploads and extracts. Strong communication and organizational skills are essential, as the role requires the ability to gather and analyze business and data requirements and translate them into clear project specifications and documentation.Key Responsibilities:Ensure that research and industry teams are equipped with the necessary tools throughout all project phases, along with proper training on their usage.Anticipate potential data issues and develop tools to identify and document these problems for end-users.Thoroughly test all data and project tools prior to release to internal users and publication to clients.Collaborate with end-users to provide tools that meet project needs and allow for comprehensive data verification to deliver reliable products to clients.Develop internal tools using Excel or other relevant applications to enhance project efficiencies.

Join our dynamic team at epsog as a Systems Engineer within the Technical Requirements Group. In this critical role, you will contribute to the development and management of system requirements, ensuring they align with our clients' needs and industry standards. You will collaborate with cross-functional teams to implement effective solutions that drive innovation and efficiency.

At Guru Pay, we are a pioneering Electronic Money Institution (EMI) located in Lithuania, dedicated to providing tailored, boutique financial solutions for B2B, B2C, and C2B clients. Our compact yet dynamic team shares a strong commitment to ownership, transparency, and mutual trust and respect.As a Chargeback and Monitoring Specialist, you will play a crucial role in managing the entire chargeback and dispute process for card transactions (Visa/Mastercard). This includes conducting thorough analyses, preparing evidence, applying relevant reason codes, and communicating with schemes, alongside monitoring merchant transactions.Your Responsibilities:Handle inbound chargebacks and disputes by analyzing reasons, reviewing documents, and assessing logs to determine representment viability.Implement Visa/Mastercard rules correctly, ensuring adherence to reason codes, timelines, and dispute stages (1st chargeback, representment, pre-arbitration, arbitration).Compile comprehensive evidence packs by gathering merchant documentation (invoices, chats, delivery proofs, T&Cs, 3DS logs) and formulating scheme-compliant arguments.Engage with Visa/Mastercard and partners through their systems/interfaces, managing escalations and clarifications as needed.Identify and report fraudulent activities, assess risks, and propose enhancements to the chargeback process.Provide advisory support to merchants and internal teams by explaining chargeback causes, suggesting preventive measures, and training on chargeback-friendly practices.Conduct analytics and reporting to track KPIs (ratios, recovery rates, reason code trends) and recognize patterns across different merchants and sectors.Monitor merchant transactions regularly to detect fraud and chargeback risks, flagging any anomalies promptly.What We Expect From You:Excellent communication skills in Lithuanian and English, both written and verbal.Willingness to work a minimum of 3 days per week from our Vilnius office.Strong analytical skills with the ability to make informed decisions and communicate effectively under pressure.A minimum of 2 years of experience as a chargeback specialist, dispute specialist, card operations, or risk operations within a bank, EMI, PSP, acquirer, or processor focusing on e-commerce.Hands-on experience with Visa/Mastercard processes, including familiarity with their official platforms and dispute procedures.Comprehensive understanding of the card transaction lifecycle (authorization, clearing, settlement, chargeback) and various e-commerce dispute scenarios/reason codes.Experience with merchant transactions is an advantage, particularly if dealing with large international processors.What We Offer:A competitive salary of 3500 EUR Gross (negotiable based on experience).Second pillar pension coverage.Support and budget for your professional development and certifications.An extra vacation day on your birthday.Flexible hybrid working arrangements, with the option to work from our Vilnius office or from home.A modern office environment in Vilnius.

Role Overview Teltonika is seeking a Networking and IoT Engineer to join the technical support team in Vilnius, Lithuania. This position focuses on supporting and advancing networking solutions for industrial and enterprise applications. The team develops and manufactures equipment such as routers, switches, gateways, and modems, which play a key role in Industry 4.0, Smart City, and Green Energy projects. What You Will Do Advise customers on using Teltonika Networks products, addressing technical challenges in writing and through online meetings. Work closely with technical support teams in Teltonika’s international offices to ensure consistent, high-quality assistance and share expertise. Act as a liaison between R&D, other departments, and customers to resolve complex technical issues. Troubleshoot problems related to customer configurations, firmware or software, and other technical sources independently. Gain practical experience with Linux-based systems, industrial protocols, networking services, and occasional third-party peripherals. Create and update documentation for both internal and external use, including contributions to the Teltonika Wiki. What We Look For Clear communication skills, both written and spoken. Motivation to help others and a proactive approach to problem-solving. Experience in 2nd or 3rd line technical support (considered an advantage). Solid understanding of computer networking, including TCP/IP, OSI models, routing, firewalls, VLANs, and related protocols. Advanced English proficiency; additional languages are a plus. Technical or engineering degree (preferred). CCNA or similar certification is a plus. Location Vilnius, Vilnius City Municipality, Lithuania

Organize and oversee store shift operations to ensure efficiency and productivity.Train, supervise, and monitor shift employees to maintain high performance standards.Ensure proper stock levels and maintenance of products on shelves and storage areas.Guarantee exceptional customer service quality and maintain product assortment.Manage store cleanliness and organization.Complete cash register documentation, including income and expense reports, as well as other necessary paperwork.