About the job
At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, connecting visionary thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth while enabling Fortune 1000 companies to seamlessly access global manufacturing capabilities.
We are on the lookout for a Senior Case Manager to become an integral part of our expanding team. In this pivotal role, you will be instrumental in addressing intricate customer and partner challenges. The ideal candidate will exhibit exceptional organizational skills, a solutions-focused mindset, and a proven track record in managing escalations within a dynamic, technology-driven environment. As a Senior Case Manager, you will take the lead in resolving high-stakes cases involving customers, manufacturing partners, logistics, and internal teams, ensuring that our support is timely, empathetic, and in line with Xometry's dedication to delivering world-class service.
