Application Support Manager (L2/L3 Engineering) at EcoVadis | Warsaw

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe …

Role OverviewAs EcoVadis continues to transform its operations and expand its innovative product ecosystem, we are enhancing our Architecture capabilities to effectively align business strategies with technological advancements. The Enterprise Architect is pivotal in steering the long-term architectural vision of the company, ensuring our systems are scalable, resilient, cost-effective, and integrated with AI technologies. This role acts as a bridge between business objectives, data management, and technological solutions, converting intricate business requirements into practical, sustainable architectural frameworks that promote EcoVadis’ growth and innovation. Key ResponsibilitiesEnterprise Architecture Strategy & DirectionTransform business and product strategies into enterprise-level architectural frameworks and roadmaps.Develop and oversee the target architecture across business, application, data, and technology domains.Establish and refine the enterprise architecture metamodel and sustain the EA repository.Analyze and document current architectures, pinpointing gaps, redundancies, and structural risks, while driving simplification initiatives.Lead strategic architecture projects including application rationalization and modernization.Manage technology risks strategically across the organization.Governance & Decision SupportEstablish and uphold architecture principles, standards, and guidelines.Evaluate and challenge significant architectural decisions, ensuring alignment with long-term organizational goals.Assist executive decision-making by providing clear options and trade-offs, backed by thorough analysis.Oversee the implementation of new tools and platforms, as well as the retirement of outdated systems.Continuously enhance architecture governance practices to ensure effectiveness and agility.Collaboration & EnablementServe as a trusted advisor and intermediary among business, product, engineering, data, and security stakeholders.Collaborate with Solution Architects and Tech Leads to synchronize local designs with enterprise objectives.Partner with IT and Security teams to ensure architectural alignment with security protocols and policies.Engage in agile, cross-functional teams, providing architectural insights for specific business domains.Convert business, product, and technical requirements into architecture specifications for selected enterprise initiatives.Data, AI & Emerging TechnologiesWork collaboratively on data architecture, analytics, and governance models (e.g., data mesh, federated ownership).Facilitate the responsible adoption of AI/ML technologies and agent-based capabilities across the organization.Assess emerging technologies and trends with a focus on delivering business value, steering clear of hype-driven decisions.

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

Role Overview EcoVadis is hiring a Senior Application Security Specialist in Warsaw. This role focuses on protecting company applications and systems. The specialist will work to find vulnerabilities, put security controls in place, and partner with teams across the business to strengthen security practices. Key Responsibilities Identify and assess security vulnerabilities in applications and systems Implement measures to reduce risk and improve security Collaborate with cross-functional teams to support secure development and operations

EcoVadis is on the lookout for a dynamic Engineering Leader to spearhead a critical product domain. In this pivotal role, you'll collaborate closely with Product Leadership, sharing responsibility for the product roadmap, delivery, and overall business success.As the leader of a large, diverse cross-functional team of approximately 20 engineering specialists, you will drive the engineering vision for an essential customer experience. This position calls for a leader who possesses a robust combination of technical prowess in B2B SaaS and a strong product-oriented mindset.Your responsibilities will encompass:Strategically partnering with Product Leadership to establish the product vision and roadmap, effectively bridging engineering feasibility with business objectives.Leading, mentoring, and nurturing a large cross-functional team (around 20 engineers and specialists), cultivating a culture of craftsmanship and ownership.Managing operational excellence at scale, enhancing velocity while minimizing friction for complex, high-impact initiatives.Providing profound technical guidance and challenging architectural decisions to ensure the team develops scalable and maintainable B2B SaaS solutions beyond merely maintaining existing stacks.Coordinating smoothly across engineering, product, and design teams to ensure alignment on priorities and delivery.Overseeing the quality and performance of the product domain, strategically managing technical debt in conjunction with new feature development.Maintaining a clear overview of staffing capabilities, driving the development of senior talent within the team.

Role Overview EcoVadis is hiring a Creative Manager in Warsaw to guide marketing efforts that support the company’s sustainability mission. This position focuses on shaping and implementing creative strategies for campaigns that strengthen brand visibility and connect with target audiences. What You Will Do Develop and execute creative strategies for marketing initiatives Work closely with cross-functional teams to deliver cohesive campaigns Contribute to projects that highlight EcoVadis’ commitment to sustainability through its evaluation services Help grow the brand’s presence and engage diverse audiences Location This role is based in Warsaw.

We are seeking a dynamic Senior Engineering Manager to lead a team of skilled engineers dedicated to developing cutting-edge AI-powered applications and infrastructure. In this pivotal role, you will engage in hands-on leadership, dividing your time between technical execution, strategic planning, and effective people management.You will oversee the entire employee lifecycle, from hiring and onboarding to performance evaluations, promotions, and, when necessary, offboarding. Cultivating a high-performing and motivated team culture is crucial to your success. You will work in close collaboration with fellow engineering managers, data scientists, and key stakeholders to ensure timely project delivery, maintain high technical standards, and align team objectives.Key Responsibilities:Lead and nurture a team of engineers through mentorship, coaching, and career development.Manage all aspects of team administration: hiring, performance evaluations, salary negotiations, and feedback processes.Establish priorities and drive the execution of AI-focused features and components.Serve as a liaison between engineering and business units, ensuring transparent communication and alignment.Promote operational excellence by implementing continuous improvements in CI/CD, monitoring, observability, and performance metrics.Collaborate on project roadmaps, architectural decisions, and overarching technical strategies.

Role Overview EcoVadis is looking for a Senior IT Security GRC Specialist in Warsaw to strengthen our governance, risk, and compliance (GRC) practices within IT security. This role guides the development and maintenance of our security framework, helping the company meet regulatory requirements and align with recognized security standards. What You Will Do Oversee IT security governance, risk management, and compliance activities Contribute to the design and improvement of security policies and procedures Support the company in meeting regulatory and industry security requirements Help shape EcoVadis’s security strategy through hands-on expertise Location This position is based in Warsaw.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Join EcoVadis as a People Process Senior Associate specializing in Workday. In this pivotal role, you will enhance our HR process efficiency and ensure a seamless integration with Workday systems. Your expertise will drive improvements in our people processes, fostering an environment of innovation and best practices.

Engage in continuous collaboration with Business Analysts throughout all phases of implementation projects (Design, Build, Test, Hyper Care) utilizing the SCRUM framework.Configure the Ivalua Buyer application based on the specifications provided by Business Analysts.Prepare and conduct Unit Tests to ensure application functionality.Perform System Integration and/or Regression Tests to validate system performance.Analyze and troubleshoot system bugs to ensure optimal performance.Assist the project team in creating project documentation as required by the Client.

At Base, our mission is to empower entrepreneurs to conquer the global e-commerce landscape. We provide technology that revolutionizes the way they sell online.Our international team, spanning from Europe to both Americas, delivers an all-in-one system for thousands of sellers. We integrate them with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.However, we are not just another tech company. We are one of the fastest-growing platforms in the industry, having grown 15-fold in the last 3 years! We prioritize a culture that values real impact and collaboration, with our team being the heart of our innovation.Does this sound intriguing? If you want to make a real impact in global e-commerce, apply today! We are waiting for you!

Join Bolt's Customer Support Automation team as a Staff Backend Engineer specializing in AI Applications. In this pivotal role, you will design and architect the foundational AI agent infrastructure that supports our automation solutions. Leverage your expertise to create multi-agent orchestration frameworks, execution engines, and evaluation pipelines that scale our Customer Support operations. If you are enthusiastic about agentic AI, distributed systems, and building high-performance platforms, this position is tailored for you.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

Our Mission and VisionAt Solidgate, we are driven by a clear mission: to empower exceptional entrepreneurs in building remarkable internet companies. Our goal is to support the builders—those who are defining the digital economy—by providing them with the financial infrastructure they truly deserve. We are ambitiously pursuing our vision to become the world’s leading payments orchestration platform.We believe that the future of payments is shaped by individuals who think big, take ownership, and infuse curiosity and drive into their work. This is the kind of talent we are eager to welcome aboard.About the RoleSolidgate is committed to building a robust financial infrastructure for rapidly growing internet businesses across the globe. Our platform processes millions of payments daily and operates within a highly regulated fintech landscape where security is an integral product requirement—far more than an afterthought.Our engineering team is responsible for constructing and scaling a sophisticated cloud-native platform comprising over 120 microservices. As we continue to expand, we are enhancing our security framework by introducing a dedicated Application Security Engineer position.In this role, you will be pivotal in safeguarding our business and revenue by integrating security into the software development process—starting from initial design decisions through to CI/CD pipelines and live production systems.This position is hands-on and focuses on embedding security within the software development lifecycle while minimizing real product risks.You will collaborate closely with engineering teams to:Design secure application architecturesEnhance secure coding practicesIdentify vulnerabilities early in the development lifecycleContinuously advance application security as a routine aspect of engineering workYour contributions will directly influence the security of software development across a large microservices ecosystem, impacting standards, tools, and the overall engineering culture.Explore our technology stack here.

Join our dynamic QA team as a Manual Tester specializing in banking applications. Your focus will be on ensuring the quality of payments and SWIFT systems. We are looking for a meticulous professional with a deep understanding of financial systems, regulatory frameworks, and transaction workflows. The successful candidate will have hands-on experience in test planning, execution, and defect management. Key Responsibilities:Interpret business and functional requirements pertinent to banking and payment systems.Create and execute comprehensive manual test cases for end-to-end payment processes, including SWIFT message validation.Conduct regression, integration, and system testing across various environments.Collaborate effectively with developers, business analysts, and stakeholders to uphold quality and compliance.Utilize tools like JIRA, HP ALM, or similar to log, track, and manage defects.Verify data integrity and transaction accuracy across interconnected systems.Support User Acceptance Testing (UAT) and production validation as needed.Ensure that testing activities comply with banking standards and regulatory requirements (e.g., ISO 20022, AML, KYC).

Bolt is looking for a Senior Staff Machine Learning Engineer for AI Applications to join the Customer Support Product team in Warsaw, Poland. This position centers on improving the quality and effectiveness of AI automation within customer support. Role overview This engineer will play a central role in shaping how Bolt evaluates and integrates large language model (LLM)-based systems. The work involves driving improvements in knowledge quality and retrieval, and building feedback processes that strengthen automated support solutions. What you will do Lead initiatives to assess and align LLM-based AI systems for customer support. Enhance the quality and accessibility of knowledge used by automation tools. Develop and refine feedback loops to support continuous improvement in AI-driven support automation. Who this role suits This position is well suited for those with a strong background in applied machine learning, knowledge systems, and a focus on real-world AI product enhancements.

Join 42dot as a Car Infotainment Application Engineer and be an integral part of shaping the future of automotive technology. You will work with cutting-edge technologies to develop innovative infotainment solutions that enhance user experiences in vehicles.

Join the Customs Support Group (CSG), Europe’s premier independent provider of customs services. Established in 1964, we have expanded our operations across 14 European countries, boasting over 100 offices and a dedicated team of more than 1,700 customs experts.At CSG, we facilitate the smooth and compliant movement of goods across borders, alleviating the complexities of customs processes.Our Impact: We proudly support over 60,000 clients, managing more than 20 million declaration lines annually. Our services range from daily customs declarations to compliance management, duty optimization, and trade consulting, making cross-border trade more efficient and predictable.Our Approach: By integrating local customs expertise with cutting-edge digital tools, we handle high volumes of transactions with precision and speed. Our innovative technology empowers teams to optimize their workflow, minimize manual tasks, and enhance turnaround times, leading to significant productivity improvements in various markets, including the UK.The Importance of Our Work: With customs regulations becoming increasingly intricate, the risk of errors can lead to costly delays and compliance challenges. CSG is dedicated to helping clients navigate these complexities, ensuring they remain compliant and their supply chains operate smoothly.Why Work with Us: By joining CSG, you will be part of a dynamic international organization transforming the customs landscape.Collaborate with seasoned customs professionals and skilled technology teams.Gain invaluable exposure to international trade and intricate supply chains.Contribute to impactful services that enhance global commerce.This role presents an exciting opportunity to cultivate a career within a stable yet ever-evolving industry where expertise and sound judgment are highly valued.Key Responsibilities:The Key Account Manager (KAM) will play a pivotal role in establishing and nurturing strategic partnerships with our largest clients utilizing comprehensive customs services. Key responsibilities include:Identifying new business opportunities and solutions, such as customs outsourcing, process automation, and regulatory consulting.Conducting commercial negotiations and crafting tailored proposals to meet client needs.Building strong relationships at various decision-making levels within client organizations across sectors including manufacturing, e-commerce, retail, automotive, and FMCG.

Join our dynamic global technical support team as a Networking and IoT Engineer at Teltonika in Warsaw, Poland. Our team collaborates with remote offices worldwide, ensuring exceptional support for our valued clients.At Teltonika's Networking Solutions Business Unit, we specialize in developing and manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices play a crucial role in advancing Industry 4.0, Smart City initiatives, and Green Energy solutions.This position is an excellent opportunity for ambitious engineers eager to enhance their skills while contributing to the technical support of innovative networking technologies.Key Responsibilities:Provide expert guidance to customers on utilizing our products effectively, addressing challenges related to Teltonika Networks products through communication with clients and support teams via a ticketing system and online meetings.Independently troubleshoot and resolve technical issues stemming from customer configurations, firmware/software, and other sources.Create and maintain comprehensive documentation for both internal and external use (e.g., Teltonika Wiki).Serve as a vital link between R&D, other departments, and customers, facilitating resolution of complex technical challenges.Utilize hands-on experience with Linux-based operating systems, industrial protocols, various networking services, and third-party peripherals.Qualifications:Strong communication skills, both verbal and written, with professional etiquette.An eagerness to assist others and a customer-oriented mindset.Previous experience in 2nd or 3rd line technical support is a plus.Solid understanding of computer networking principles.Proficient in English (advanced level); knowledge of additional languages is an advantage.Higher or equivalent technical/engineering education.Ability to thrive in a fast-paced environment.Skilled in creating technical documentation.CCNA certification or similar qualifications are advantageous.What We Offer:Attractive benefits package, including unlimited commissions based on performance.Private medical care (Medicover Premium) and a Multisport card.Comprehensive internal training to ensure your successful onboarding, including familiarization with Teltonika’s systems, sales processes, and product knowledge.Unique opportunities for professional growth within a challenging and rapidly growing environment.An additional day off to celebrate your birthday.Engaging team-building activities.