Customer Relations and Retention Specialist

Join Our Team as a Customer Relations and Retention Specialist!We are currently seeking a dynamic and proactive individual to fill the role of Customer Relations and Retention Specialist at Twisto. In this position, you will engage with our customers through retention campaigns (marketing and sales) to provide proactive advice, promote, and cross-sell our co…

Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.

CreatorIQ develops the operating system for creator-led growth, supporting over 1,300 brands and agencies worldwide. The company encourages both in-person and remote collaboration, valuing innovation and teamwork in its flexible work model. Recognition from organizations such as BuiltIn LA and NY, Deloitte Technology Fast 500™, IDC MarketScape, The Forrester New Wave™, G2, and Influencer MarketingHub highlights CreatorIQ’s reputation and dedication to influencer marketing solutions. Role overview The Senior Customer Enablement Specialist leads complex enablement initiatives for the Strategic Account Group (SAG) and scaled programs. Based in Warsaw, this role requires experience in enablement, the ability to work independently, and a talent for mentoring others while maintaining high execution standards. Responsibilities include handling challenging customer use cases and setting the standards, templates, and best practices for enablement across the team. What you will do Lead complex SAG enablement delivery Oversee enablement delivery for the most complex SAG customers and workflows Design tailored training solutions that align with customer business goals Implement enablement deliverables as specified in SAG Services agreements Serve as a trusted advisor to customer stakeholders on enablement topics Develop advanced customer help centers and playbooks Design and launch advanced Help Centers covering multiple workflows Create detailed playbooks that act as long-term reference materials for customers Maintain accuracy, clarity, and alignment in all enablement content

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!

Join Auto1 Group as a Junior Customer Support Specialist and become an integral part of our dedicated team! In this role, you will assist our customers with inquiries and provide exceptional support to ensure a seamless experience. Your friendly demeanor and commitment to helping others will shine as you interact with clients and resolve their issues promptly.

Join our dynamic team at Dun & Bradstreet as a Technical Customer Implementation Specialist. In this role, you will be pivotal in guiding clients through the implementation of our cutting-edge solutions, ensuring a smooth transition and successful integration. Your technical expertise and customer-centric approach will be essential in driving customer satisfaction and fostering long-term relationships.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

Twisto, a fintech company in Warsaw, develops products for business clients and is hiring a Junior Customer Service Specialist for B2B support. This role is based in Warsaw with a hybrid work option, at least one day per week in the office at Żelazna 59a. What you will do Communicate with B2B clients primarily via email and chat. Respond to questions, handle requests, and address complaints. Guide customers in using Twisto’s products and help them get the most value from the platform. Collaborate with other teams to resolve client issues efficiently. Maintain accurate records of all client interactions in internal systems. Share suggestions to improve services and enhance the customer experience. Requirements Ability to work in Warsaw, with hybrid flexibility (minimum one day per week in the office). Strong communication skills in written channels such as email and chat. Attention to detail when documenting client cases. Compensation and benefits Employment contract with a gross salary between 5,350 and 6,250 PLN. Monday to Friday schedule. Central Warsaw office location, or hybrid work arrangement. Financial allowance for hybrid work. Edenred lunch card. Private medical care and subsidized Multisport card. Flexible working hours. Five extra paid days off for fathers after the birth of a child. 30 days of paid vacation, plus 4 additional administrative days (34 days total per year). How to apply Send your CV in English.

tciscareers is seeking a Polish-Speaking Customer Solutions Specialist to join a remote team supporting clients in Poland. This position is based in Warsaw, Masovian Voivodeship, and centers on assisting Polish-speaking customers with technical questions and service needs. The role involves working closely with colleagues to deliver consistent, high-quality support. What you will do Respond to customer inquiries and technical issues, providing clear and timely solutions. Maintain proactive communication, keeping customers informed about the progress of their cases. Troubleshoot problems efficiently and escalate more complex issues when necessary. Collaborate with team members to address challenges and uphold service standards. Requirements Fluent Polish, both written and spoken, and English at B2 level. Strong interest in customer service and supporting others. Technical skills with Microsoft Office; experience with CRM platforms is a plus. Ability to remain calm under pressure and approach problems logically. Organized approach to case follow-up and accurate record-keeping. Language requirements Proficiency in Polish and English (minimum B2 level) is required for this role. Benefits Full-time, stable employment Paid training on systems, tools, and brand-specific topics Competitive salary Inclusive team culture with regular engagement activities Opportunities for internal development and career growth This is a remote position based in Poland. All work must be performed within the country.

Superhuman provides a vibrant hybrid working environment for this position, allowing team members to enjoy focused work while benefiting from face-to-face collaboration that nurtures trust, creativity, and a robust team culture. Candidates for this role must be located in Warsaw.About SuperhumanSuperhuman, now including Grammarly, is an innovative AI productivity platform dedicated to unlocking the extraordinary potential within every individual. With a suite of applications and agents that seamlessly integrates with over 1 million applications and websites, Superhuman enhances productivity through tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go—the proactive AI assistant that understands context and provides assistance automatically. Since our founding in 2009, we have empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Explore more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are searching for a Customer Care Specialist to join our Mail team. This role is essential in enhancing Superhuman's product offerings and transforming the customer experience through innovative support strategies.In this role, you will:Become the foremost expert on Superhuman's products.Inspire, educate, and support customers to excel in their email communications.Engage with customers through email and ticketing systems to resolve issues and enhance their experiences.Act as the customer advocate, communicating their needs and feedback internally.Influence our product development and growth strategies to further delight our customers.Continuously optimize the efficiency and effectiveness of the customer experience.Go beyond expectations by creating personalized moments of delight for our customers.QualificationsAt least 1 year of experience in customer-facing roles, preferably with a technical software product.Ability to simplify complex concepts into clear and concise communication.

At Telemedi, a leader in the healthcare sector, we employ developers, doctors, and other experts to create innovative solutions that enhance patient experiences. Our mission is to leverage technology to provide everyone with convenient and immediate access to healthcare.As a Quality Control Specialist in Customer Service, you will oversee the performance of consultants in our call center.We are looking for a candidate who:exhibits exceptional organizational skills,is personable and empathetic,has prior experience in a call center environment, which is a plus.What will your responsibilities include?Analyzing calls made by call center consultants to continuously improve customer service quality (70% of your work time);Conducting daily selection and recruitment of call center staff (20% of your work time);Reporting work results (10% of your work time).

Join autodoc3 as a Senior Customs Classification Specialist and play a crucial role in ensuring compliance with international trade regulations. You will be responsible for classifying products accurately for customs purposes, advising on duty rates, and collaborating with various departments to facilitate smooth customs processes. Your expertise will help us enhance our logistics operations and minimize delays.

Join Superhuman, where we embrace a flexible hybrid work model that combines focused individual time with collaborative in-person interactions. This innovative approach nurtures trust, fosters creativity, and builds a cohesive team spirit. Candidates must be based in Warsaw.About SuperhumanSuperhuman, a cutting-edge AI productivity platform, is on a mission to unlock the superhuman potential within everyone. Our suite of applications and intelligent agents seamlessly integrates with over a million applications and websites, enhancing productivity. Products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's efficient inbox management, and Go, a proactive AI assistant that understands context and provides timely assistance. Since our inception in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.The OpportunityWe are excited to invite a Customer Care Specialist to our Mail team, where you will play a crucial role in enhancing our product offerings and transforming the customer experience through innovative and effective customer care.In this role, you will:Become the foremost expert on Superhuman's products.Inspire and educate customers to excel in their email communications.Assist customers through emails and tickets, resolving issues and improving their daily lives.Serve as the voice of our customers, advocating for their needs internally.Influence our product and growth strategy to further enhance customer satisfaction.Continuously refine and elevate the team's performance and overall customer experience.Exceed expectations by crafting unique and delightful experiences for our customers.

Embark on an exciting journey with us as a Corporate Affairs Specialist at Delivery Hero. If you are seeking to challenge yourself and step out of your comfort zone, you have come to the right place.At Delivery Hero, we foster a unique culture driven by talent that amplifies our impact on millions of individuals, creating pathways to success together.As the fastest-growing multi-category app, we connect millions of users to businesses and couriers, providing on-demand services from over 170,000 local restaurants, grocers, supermarkets, and high street retail stores across more than 1,500 cities in 23 countries.We are revolutionizing how people meet their everyday needs—from delivering essentials to creating innovative solutions powered by technology that bring our ecosystem of users together. Every day holds purpose for us.What sets our journey apart? A culture centered on collaboration. We prioritize an ‘office-first’ approach! We embrace a feedback-oriented mindset and welcome challenging conversations as opportunities for growth. We work with passion and celebrate victories frequently. We honor diversity and cultivate an inclusive environment where everyone can express their authentic selves at work. Our commitment to career development:We are building a hub of high-performing teams and leaders, investing in those who elevate the standard and empower others to reach their potential.We take charge of our career journeys, creating the roles of our dreams rather than following linear paths.We embrace opportunities to drive change and make a difference beyond our immediate responsibilities. Our pledge to be a force for good:Our platform serves as an essential economic resource for millions—customers, partners, couriers—and we actively work to enhance our positive impact.We dedicate time and resources to social and environmental initiatives.We aspire to be role models in diversity, inclusion, and belonging across the tech industry, developing systems and processes that ensure equal opportunities and empower our communities.Join us in our vision to build the largest marketplace in your city, providing access to anything in minutes. This is where your journey begins.

We are looking for a dynamic and detail-oriented Junior Operations Specialist to join our Customer Support team. This role is perfect for someone who is passionate about providing outstanding customer service and has a strong command of the Chinese language. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience for our clients. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Are you passionate about providing exceptional customer support? Join our dynamic team at jobsforhumanity as a Junior Operations Specialist, where you will leverage your German language skills to assist our valued customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for all users.As a member of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment. Your contributions will help us enhance our customer service operations and foster positive relationships with our clients.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

PayU operates as a payment and fintech company in over 50 markets, including Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As part of the Prosus group, PayU supports more than 300,000 merchants and processes millions of transactions each day. The company’s PCI-certified platforms offer over 400 payment methods to consumers and businesses worldwide. This Warsaw-based position centers on delivering customer service for PayU clients. The Polish Customer Service Specialist answers inquiries, resolves issues, and manages complaints in a 24/7 operational environment. The role values clear communication, adaptability, and a strong focus on customer satisfaction. Key responsibilities Respond to customer inquiries and requests Resolve issues and address complaints Work within a 24/7 operational framework Maintain a high standard of customer satisfaction Requirements Excellent communication skills in Polish Ability to multitask and manage priorities Strong problem-solving skills Dedication to helping customers Location Warsaw, Poland

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.