About the job
Join Carvana as a Customer Service Delivery Advocate, where you'll play a vital role in transforming the car-buying experience for our customers. We are seeking passionate individuals with a minimum of 2 years of customer-facing experience to become part of the fastest-growing used automotive retailer in U. S. history, and one of the four quickest companies to join the Fortune 500!
As a Customer Advocate, you will not only deliver joy to customers at their homes but also engage actively with the local community, leading the initiative to bring happiness back into the car-buying process. Are you ready to embrace the 'Hauler-Life'?
Shift Requirement: This position requires availability from 11 AM to 9 PM, with the flexibility to work 7 days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22, with the potential for significant growth based on your performance. Here's how you can increase your earnings:
- Pay Range: $22-$24 hourly
- Starting Pay: $22/hr
- At 3 Months: $23/hr
- At 6 Months: $23.75/hr
In your first year, you can progress from $22/hr to $25/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can receive a one-time $1 increase in their first 90 days, followed by an additional $0.75 increase every 90 days thereafter.
Additionally, Market Operations may offer other performance-based incentive programs tailored to your location, potentially unlocking even greater earnings.
Benefits + Perks:
At Carvana, we believe that investing in our team is key to our mutual success. Here’s how we support you:
- Compensation: Competitive, performance-based compensation plus a 401(k) with Carvana match and overtime opportunities during busy seasons.
- Fast Track Advancement Opportunities: High performers achieve higher pay rates based on their performance, ensuring hard work does not go unnoticed.
- Health & Wellness: 100% company-paid healthcare premiums including dental and vision benefits. Our wellness program supports your mental, physical, and financial health. We also offer a pet care savings program to ensure your furry family members are well taken care of.
- Time Off & Work-Life Balance: Enjoy generous paid time off (13 days in the first year, increasing thereafter) to help maintain a healthy work-life balance.
