Team Lead, Customer Operations

Avomind is hiring a Team Lead, Customer Operations for its Yerevan office. This role sits at the heart of the financial services and trading sector, with a focus on delivering a seamless onboarding experience for new clients and improving operational processes. The position oversees deposit and withdrawal operations, emphasizing efficiency, accuracy, and com…

This role sits within a global financial services group known for connecting clients to markets such as equities, commodities, and foreign exchange. The company emphasizes user-friendly platforms and reliable service, operating from multiple international offices and supporting professional growth across its teams. Role overview The Customer Operations Officer (Farsi Speaker) manages the full client onboarding process and handles financial transaction processing. This includes overseeing deposits, withdrawals, and other payment-related operations. The position is based in Yerevan and requires fluency in Farsi to support clients effectively. Key responsibilities Guide clients through onboarding, ensuring all steps are completed accurately Process deposits, withdrawals, and other financial transactions Maintain compliance with relevant regulations throughout all operations Support a positive client experience by resolving issues promptly Requirements Fluency in Farsi Strong attention to detail Analytical thinking and a proactive approach

Join Our Team as a Senior Customer Operations OfficerAre you detail-oriented, analytical, and proactive? Our client, a leading global entity in the financial services and trading sector, is looking for a Senior Customer Operations Officer (Onboarding & Processing) who speaks Russian to oversee the end-to-end client onboarding process and financial transaction handling.This pivotal role emphasizes ensuring process quality, mentoring junior staff, and driving operational enhancements. You will be integral to delivering an exceptional client experience, ensuring adherence to regulatory standards, and facilitating efficient payment processes.Key ResponsibilitiesOnboardingReview and verify client onboarding documentation for accuracy, authenticity, and compliance.Manage the entire onboarding lifecycle, collecting and approving all necessary KYC documentation.Conduct thorough client screenings and background checks to mitigate fraud risks.Monitor automated systems for unusual patterns or suspicious activities.Oversee onboarding workflows and escalate complex cases when necessary.Respond to internal and external inquiries related to onboarding.Validate client documentation and ensure its completeness.Collaborate with third-party service providers to streamline onboarding.Work closely with internal teams for accurate and timely information exchange.Identify and report any suspicious client activity.Address discrepancies in client verification and implement corrective measures.Maintain comprehensive records of onboarding activities.ProcessingExecute and monitor transaction processing, including deposits and withdrawals.Ensure proper workflow execution across internal systems.Manage the transaction processing lifecycle and escalate issues as needed.Coordinate with clients on payments, transactions, and resolution of any issues.

Sperasoft is expanding its creative team and is in search of a talented and experienced Lead Level Artist to enhance our existing environment art team. We have built a strong foundation, but we aspire to elevate our artistic quality through your contributions and mentorship.This role is not limited to management duties; we are seeking an engaged leader who is eager to actively model environments, execute set dressing, and construct levels within the game engine. Your hands-on approach will not only showcase your skills but also foster growth and development among team members.Key Responsibilities:Work closely with Level Designers and the Art Director to uphold visual quality and gameplay integrity.Enhance team capabilities by sharing knowledge, techniques, and best practices.Create environment assets including modular components, props, terrain features, and hero assets.Engage in set dressing, focusing on composition, narrative through props, decals, and scene staging.Regularly build and refine level art in the game engine.Maintain technical performance (e.g., LODs, draw calls, memory) while achieving high visual standards.Proactively develop high-quality models to fill gaps in modular kits.Provide constructive reviews of team members’ work.Ideal Candidate:Passionate about modeling and dressing environments rather than solely directing others.A leader who earns respect through active participation and collaboration.Enthusiastic about team development and mentoring, rather than working in isolation.

At JetBrains, we are passionate about coding. Since our inception in 2000, we have committed ourselves to delivering the most effective developer tools available globally. Our products automate routine tasks and checks, thereby speeding up development processes and empowering engineers to innovate and excel. We are currently searching for a proactive and communicative Project Manager to oversee a variety of operational projects across the organization. In this essential role, you will ensure that all projects and ongoing tasks are well-structured, clearly communicated, and aligned with our business objectives. Your Responsibilities: Act as a primary liaison among developers, analysts, and stakeholders. Maintain transparency regarding timelines, challenges, and deliverables. Keep all team members informed and aligned throughout the entire project life cycle. Gather and clarify requirements, ensuring documentation is clear and well-structured. Proactively identify and mitigate risks and bottlenecks. What We’re Looking For: A solid grasp of the software development life cycle. Demonstrated experience in project management with a proactive, hands-on approach. Experience in gathering requirements and producing clear, structured documentation. Excellent communication skills, with the ability to collaborate effectively across diverse teams. Onboarding Expectations: As we operate in a complex business environment, we will ensure you have sufficient time to acclimate. You will be supported by a mentor and the team as you: Gain a fundamental understanding of our business domain. Familiarize yourself with our development processes. Identify key stakeholders and communication channels. You will initially manage a project with guidance from your mentor and teammates. Upon successful completion, you will progress to managing entire projects autonomously. Prepare for: A complex business landscape: Our operations cover a wide array of corporate and operational teams throughout the company, presenting diverse challenges depending on the project or program you support. Extensive communication: You will regularly interact with various corporate and operational teams, as well as product, developers, QA staff, sales, and customer success personnel. Effective communication is key for gathering requirements and ensuring project success.

JetBrains is seeking an AI Lead focused on Python tools. This position centers on advancing AI technologies across the company’s product suite, with the goal of improving both user experience and product capabilities. Role overview The AI Lead will guide the development and integration of AI features into JetBrains products. The role involves direct oversight of AI project initiatives and regular collaboration with teams from various disciplines. Expect to play a key part in shaping technical direction and ensuring that Python-powered solutions continue to set a high standard in the industry. What you will do Oversee AI-focused projects from conception through implementation Work closely with engineers, designers, and product managers to align AI features with product goals Drive innovation by applying Python expertise to create and refine AI solutions Locations This role is open to candidates based in Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, remote within Germany, Warsaw, and Yerevan.

JetBrains is seeking an AI Lead focused on integrating artificial intelligence into the C++ ecosystem. This role shapes how AI features enhance C++ development tools, directly impacting the way engineers write and maintain code. Key responsibilities Lead initiatives that embed AI capabilities into JetBrains C++ products Collaborate with engineering teams to design and implement AI-driven solutions for software development workflows Help set the direction for AI in C++ tooling at JetBrains Locations This position is open in Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, remote (Germany), Warsaw, and Yerevan.

Join Speechify as a Tech Lead, where you will spearhead the development of our core web products and Chrome extension. You will be responsible for driving innovation, guiding the development team, and ensuring the seamless integration of our products to enhance user experience. This is an opportunity to lead a talented team in a fast-paced environment and make a significant impact on our product offerings.

About the RoleJoin our dynamic TradeOps team as a Trading Operations Developer, where you will play a crucial role in supporting trading across US, EU, Asian, and cryptocurrency markets within a sophisticated global trading infrastructure.In this position, you will actively monitor and troubleshoot production issues in real time, oversee trading strategies and infrastructure, and develop tools, dashboards, and automation solutions to enhance operational speed and reliability. This role necessitates close collaboration with trading, research, engineering, clearing, and infrastructure teams.This position is more than just a monitoring task; you will be responsible for designing and building systems that directly improve operations. If you have a passion for exploring complex systems and want to make an immediate impact, we want to hear from you!We will provide comprehensive training on trading systems and platform-specific tools.LocationYerevan, AM (Hybrid) - regular working hours with a flexible schedule.

Role overview Delivery Hero is looking for a Supply Operations Analyst in Yerevan. This role focuses on strengthening supply chain processes through data analysis and operational improvements. The analyst works closely with teams across the business to support efficient and reliable supply operations. What you will do Review and interpret supply chain data to spot trends and patterns Pinpoint opportunities to improve operational efficiency Work with cross-functional teams to address challenges and implement solutions Recommend and help carry out strategic changes that support company objectives

Join our talented art team at Sperasoft as a Level Artist, where you will have the chance to craft immersive and visually stunning game environments. In this role, you will closely adhere to art direction and references, ensuring that the levels you design resonate with the game's atmosphere, narrative, and stylistic elements.Your keen attention to detail, coupled with your ability to work independently, will empower you to take initiative in creating visually appealing worlds. Your artistic insights will play a vital role in achieving the overall visual excellence of our games.Responsibilities:Design and enhance environments to improve gameplay readability, player navigation, and visual storytelling.Ensure levels meet the project's quality standards and artistic direction.Collect and organize reference materials for environment assets.Adhere to studio pipelines, naming conventions, and asset management protocols.Construct and modify modular environment assets to develop architectural and environmental settings.Prepare visual breakdowns, reference boards, and asset lists as needed.Provide production and artistic support to the Lead Level Artist.Integrate environment assets and textures into levels.Collaborate with Tech Art and Design to optimize levels for performance (including draw calls, LODs, streaming).Establish asset properties related to visuals and performance (LODs, collisions, materials).Assist in bug fixing and visual refinement throughout production and testing phases.Assess level quality within the engine and implement necessary enhancements.

Speechify aims to make reading accessible for everyone. Over 50 million people use our text-to-speech products to convert PDFs, books, Google Docs, news articles, and websites into audio, helping them read faster and remember more. Our tools run on iOS, Android, Mac, Chrome, and the web. We’ve earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. Our team of nearly 200 works fully remotely. We bring together frontend and backend engineers, AI researchers, and specialists from companies like Amazon, Microsoft, and Google, alongside accomplished startup founders and top PhD graduates. Role Overview Speechify’s AI division is hiring a Software Engineer for the Data team in Yerevan, Armenia. This engineer will support every stage of data collection for model training. Our data operations handle petabyte-scale datasets, blending infrastructure, engineering, and research to keep costs low and quality high. What You Will Do Find and source new audio data to improve our data ingestion pipeline. Maintain and expand our cloud infrastructure, mainly using Google Cloud Platform (GCP) and Terraform. Work with scientists to balance cost, throughput, and quality, delivering large-scale, enriched datasets for model development. Partner with the AI team and company leadership to shape a strategic dataset roadmap for both consumer and enterprise products.

Company OverviewIn the rapidly evolving economies of today, a dynamic and ambitious generation seeks financial independence, and avomind is dedicated to turning that ambition into reality by providing the Freedom to Succeed.Our mission is to equip individuals with the necessary tools, guidance, and access to markets, allowing them to trade and invest confidently. We empower our clients to become their own wealth managers, crafting investment strategies and making decisions effortlessly on their own terms.Established in 1998, avomind has grown to serve over 2 million clients globally through renowned brands like FXTM and Nemo, offering access to equity, commodity, and FX markets across the Middle East, Asia, and Africa.We pride ourselves on being a vibrant and diverse organization with main offices in the UAE, Cyprus, and the UK, alongside various smaller hubs worldwide. Our commitment to the “Freedom to Succeed” extends to our employees, fostering skill development, early responsibility, and rewarding career paths in a fast-paced environment.Job OverviewAs a Process Improvement Specialist, you will spearhead initiatives aimed at enhancing business processes, boosting operational efficiency, and fostering a culture of continuous improvement. This role requires a blend of strategic insight and practical execution, utilizing data-driven analysis and cross-departmental collaboration to achieve significant results.You will collaborate closely with teams in Onboarding, Processing, Customer Service, and Sales to pinpoint opportunities for improvement, implement best practices, and ensure sustainable advancements that align with our organizational goals.Key ResponsibilitiesDrive Solutions: Innovate and develop data-driven solutions that enhance performance within the Customer Group, applying cost-benefit analysis to secure both immediate and long-term value.Coordinate Initiatives: Design, implement, and oversee new processes across various functions, ensuring transparency with milestones, KPIs, and performance metrics.Implement Standards: Guarantee that solutions are executed end-to-end, aligning with high-performance benchmarks, compliance standards, and industry best practices.What You Will DoImpact & Efficiency: Collaborate with Customer Group teams to assess the impact and efficiency of new products and business processes.Reporting & Analytics: Create and maintain advanced dashboards and models for both regional and global reporting to empower data-driven decision-making.Identify Opportunities: Lead the identification and implementation of enhancements in business processes.

Embrace Your Potential. Experience Growth.At HCVT, we see every challenge as an opportunity to make a meaningful difference for our clients and our team members. We are on the lookout for talented and driven individuals eager to explore boundless professional horizons. Our team is celebrated for its exceptional technical expertise and dedication to assisting clients in navigating intricate business challenges, all while fostering a supportive environment for our employees to thrive. Our Services and ClienteleWe provide a comprehensive range of services including Tax, Audit, Advisory, and Business Management, catering to a diverse clientele comprising private and public corporations, high-net-worth individuals, and family offices. Our expertise spans various industries such as Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing. Our Core ValuesOur values shape our interactions with clients and among ourselves—Integrity guides us; Together we build success; We are passionate about excellence; and we champion Diversity, Equity, & Inclusion. We are dedicated to fulfilling the needs of our clients and supporting our team. Unlock Your Potential with Us.At HCVT, opportunities are abundant. Since our inception in 1991, we have witnessed consistent growth, expanding our service offerings and creating new avenues for professionals to advance their careers. We invest significantly in training and offer engaging, varied, and intellectually stimulating client engagements that help you refine your skills and progress in your career. Flexible Work ArrangementsHCVT currently implements a hybrid work model, permitting eligible employees to work remotely and in the office according to business requirements and team collaboration. When working remotely, employees are expected to uphold the same performance standards and maintain effective communication and collaboration as in the office. Please note that this arrangement may change and reasonable notice will be provided.

Teza Technologies is seeking passionate systematic crypto traders to enhance our dynamic team in Yerevan. Whether you’re an individual or part of a team looking to manage external capital remotely (non-US), we want to hear from you! If you possess a successful live trading strategy on centralized exchanges, let's connect.Key Responsibilities:Implement and manage one or more systematic crypto trading strategies on centralized exchanges.Oversee a defined set of trading signals (alphas), portfolio risk, and execution processes.Collaborate with researchers and engineers to enhance and scale your trading system.Continuously evaluate and optimize the performance of trading strategies.Desired Qualifications:Demonstrated profit and loss (P&L) from a live systematic crypto trading strategy.Proficient programming skills in languages such as Python, C++, etc.Experience in creating and managing trading infrastructure.In-depth knowledge of centralized exchange (CEX) market structures.We welcome discussions with systematic trading teams seeking capital and infrastructure to scale their operations.

Teza Technologies is hiring a Real-Time Developer to join the Real-Time Platform Team in Yerevan. This group builds and maintains low-latency trading systems, supporting the firm’s global trading operations. The team values motivated developers who enjoy solving complex technical challenges and working closely with colleagues across disciplines. What you will do Design, develop, and maintain core components of the real-time trading platform, including market data processing, order management, exchange connectivity, and execution infrastructure. Troubleshoot and resolve production issues in a globally distributed trading environment. Use Java and C++ to build and optimize high-performance trading systems. Requirements At least 2 years of experience working in a front-office trading setting, developing low-latency systems with Core Java. Bachelor’s or Master’s degree in Computer Science or a related field. Strong skills in network programming. Experience developing on Unix or Linux platforms. Background in one or more of these areas: Market Data, Order Management Systems, FIX Protocol, Algorithmic Trading, Smart Order Routing, Direct Market Access (DMA), or ITCH. Comfort working in a dynamic environment where priorities can shift quickly. Preferred qualifications Experience with C++ programming. Familiarity with Python for tooling, analytics, or data pipeline work. Understanding of Grid Computing or Big Data technologies. Experience with databases such as SQL, MongoDB, Redis, or similar systems. Familiarity with cloud platforms like AWS. Benefits Comprehensive health, vision, and dental insurance. Flexible sick leave policy.