Express Service Coach at MSX International | Denver

MSX InternationalDenver

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will have 7 to 10 years of experience in dealership or aftermarket management, with OEM dealer interaction being a significant advantage. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office applications (Word, PowerPoint, Excel) and web-based platforms. Key attributes include:Expertise in leveraging relationships to advocate for business improvements. Ability to analyze dealer financials and operational assessments to drive action plans for enhancement. Experience in implementing maintenance advisor systems and improving processes in the aftermarket or retail sectors. Skill in establishing and applying effective metrics to guide dealerships towards growth and return on investment. Proficiency with PC applications in a Windows environment.

About the job

Your key responsibilities will include:

Overseeing the implementation and maintenance of Basic and Advanced Express Maintenance programs as defined in MSX documentation.
Conducting dealership consultations as per the Express Maintenance program guidelines.
Delivering in-dealer and remote classroom training sessions based on the MSX Express Maintenance curriculum.
Providing on-the-job training to dealership staff in accordance with program documentation.
Offering ongoing phone support to dealers.
Ensuring the timely and thorough execution of dealer action plans.
Implementing best practices for Express Maintenance operations, including customer scheduling, workshop efficiency, quality control, and follow-up procedures.
Maintaining strong connections with OEM National and Regional personnel.
Submitting detailed monthly field reports and weekly time cards and expense reports.

About MSX International

For over 30 years, MSX International has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations worldwide. Our dedication lies in assisting clients in transforming their businesses and enhancing operational management in key areas including sales performance, repair optimization, compliance, parts sales performance, and consumer engagement. Through our global teams, industry expertise, and innovative technology solutions, we deliver tailored, sustainable services that help our clients optimize operations and engage customers effectively.

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