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Facility Solutions Manager at City Wide | Mississauga, Ontario

City Wide Facility SolutionsMississauga, Ontario, Canada
On-site Full-time CA$100K/yr - CA$100K/yr

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Experience Level

Manager

Qualifications

To be successful in this role, candidates should possess:Proven experience in B2B account management and sales. Strong negotiation and communication skills. Ability to build and maintain lasting client relationships. Proficiency in managing multiple projects simultaneously. Strong problem-solving skills and a proactive mindset.

About the job

City Wide Facility Solutions is hiring a Facility Solutions Manager (FSM) to join the team in Mississauga, Ontario. This outside sales and account management role focuses on building and maintaining strong B2B client relationships, driving retention and growth, and ensuring high standards of service delivery. The position offers a base salary plus a bonus or commission structure, with on-target earnings potential exceeding $100,000.

Role overview

The Facility Solutions Manager oversees business operations within a designated service area. The role combines account management, contractor oversight, and field support. Responsibilities include onboarding new clients, training, monitoring contractor performance, addressing client concerns, coordinating site visits, and negotiating contracts. Building long-term relationships with both clients and contractors is central to this position.

What you will do

  • Manage all aspects of assigned client accounts, prioritizing retention, growth, and diversification of City Wide’s building solutions and products.
  • Create and implement service strategies and schedules tailored to each client’s requirements.
  • Negotiate and finalize agreements for additional services, including pricing, staffing, and logistics.
  • Oversee contractor relationships: interview, hire, negotiate terms, manage agreements, define service specifications, ensure compliance, and replace contractors as needed.
  • Conduct quality control inspections at client sites and follow up on commitments to maintain high standards of service and client satisfaction.
  • Foster strong client relationships and deliver a consistently positive customer experience.
  • Demonstrate initiative and confidence in decision-making, approaching challenges directly.

Requirements

  • Experience managing and retaining B2B accounts
  • Strong sales skills with a track record of growing account revenue
  • Ability to work independently and proactively
  • Comfort working in a field-based, client-facing role

Compensation

This position features a base salary plus a bonus/commission structure. On-target earnings can exceed $100,000.

About City Wide Facility Solutions

City Wide Facility Solutions is a premier organization dedicated to delivering exceptional facility management services. Our team is passionate about providing top-notch solutions that exceed client expectations, fostering long-lasting partnerships and enhancing operational efficiency across various industries.

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