Field Application Engineer

OutsightSingapore

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in a technical support or application engineering role. Strong understanding of software deployment and infrastructure management. Excellent problem-solving skills and a proactive approach to technical challenges. Ability to communicate complex technical concepts clearly to non-technical stakeholders. Experience with customer training and support is a plus.

About the job

At Outsight, we harness the power of 3D LiDAR technology to develop innovative software solutions that monitor the movement of individuals and vehicles.

Our advanced Spatial Intelligence data empowers operators at transportation hubs, such as airports, train stations, sports venues, road infrastructures, and industrial sites, to enhance operational efficiency while prioritizing user safety and satisfaction.

Our dynamic international team of scientists and engineers, based in cities including Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, is dedicated to driving the evolution of our products. To further our global mission, we also maintain a commercial office in Spain.

Learn more about who we are and our mission by visiting our Insights about Outsight.

Our Passenger Flow Traffic Monitoring solution is trusted by the world's leading airports and train stations across four continents, renowned for their operational excellence and exceptional passenger experience. We also deploy our solutions across various sectors, including Tourism, Retail, and Sports.

Moreover, our Car Traffic Remote Monitoring product has gained the trust of several Tier 1 clients, such as BMW.

Position Overview

Outsight is currently on the lookout for a Field Application Engineer to join our expanding team in Singapore. This is a fantastic opportunity to be part of an innovative company at the cutting edge of technology.

In this role, you will be a pivotal member of the Customer Delivery team, overseeing the complete software lifecycle. Your responsibilities will encompass infrastructure setup, capacity planning, deployment, monitoring, and architecture, working closely with our development, integrations, and product teams.

Key Responsibilities

Act as the main technical liaison for the deployment of our IT solutions in public areas and intelligent infrastructures.

Lead the installation of products and manage customer feedback to ensure an outstanding experience throughout the process.

Diagnose and resolve technical issues to contribute to product enhancement.

Foster customer satisfaction through the development and delivery of training materials, ensuring users are well-supported.

About Outsight

Outsight is at the forefront of the Spatial Intelligence revolution, utilizing cutting-edge technology to unlock the potential of 3D LiDAR data. Our solutions are designed to enhance operational efficiency while ensuring the highest levels of safety and satisfaction for users across diverse sectors.

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