About the job
- Conduct visits to debtors and deliver Warning Letters (SP) for accounts overdue more than 20 days to validate conditions, analyze, and collect payments on outstanding obligations.
- Negotiate suitable payment options with customers.
- Monitor debtor payment commitments according to overdue periods and follow up on promised payments.
- Analyze handling results and take action according to the scope of work, as necessary.
- Locate customers who are unreachable at home or work.
- Ensure all customer data is accurate, including phone numbers and addresses.
- Report and discuss visit outcomes with superiors, documenting each collection activity within the collection system.
- Coordinate with internal collection teams and related units regarding debtor management.
