Field Service Engineer at Healthcare 21 Group | London

Healthcare 21 GroupLondon

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong technical background in medical equipment servicing. Ability to work independently and manage time efficiently. Excellent problem-solving capabilities and attention to detail. Proficient in maintaining compliance with safety and regulatory standards. Strong interpersonal and communication skills.

About the job

Field Service Engineer (London)

Reporting to: Service Manager

Role Overview

Join Healthcare 21 Group, a premier provider of medical, diagnostic, and critical care equipment across the UK and Ireland. Our specialized divisions, including Xograph Healthcare and Aquilant Medical, deliver essential life-support technologies, advanced imaging systems, and comprehensive clinical solutions to hospitals and clinics.

This pivotal role encompasses the management of critical care equipment such as ventilators and patient support systems, alongside imaging technologies including C-arms and mobile X-ray platforms.

You will operate nationally, executing installation, preventative maintenance, calibration, and repair tasks to optimize equipment performance and compliance in critical care and radiology settings.

This position demands a professional and proactive demeanor, robust technical expertise, and the confidence to work within sensitive clinical environments. Comprehensive manufacturer and group training will be provided.

Key Responsibilities

Field Service & Repair

Conduct on-site preventative maintenance, repairs, calibrations, and installations for HC21 critical care and imaging systems.
Support life-support equipment including ventilators and respiratory systems.
Service imaging systems, including mobile X-ray and C-arms.
Adhere to manufacturer guidelines, IRR17 compliance, and company procedures.
Respond swiftly to breakdowns to minimize clinical disruptions.
Provide first-line remote diagnostics and technical support as needed.

Technical Standards & Documentation

Accurately complete service reports, calibration records, and regulatory documentation in a timely manner.
Document all activities using approved digital platforms.
Maintain controlled spare parts inventory and specialized tools.
Ensure adherence to electrical safety, radiation regulations, and infection control standards.
Assist with audit, quality, and service KPI processes.

Customer Service

Professionally represent Healthcare 21 Group at all times.
Establish strong relationships with biomedical teams, radiology departments, and critical care clinicians.
Communicate effectively, manage expectations, and keep customers informed.
Collaborate with service support and operational teams to meet SLA commitments.

Flexible Working

Adapt to changing service demands and work schedules.

About Healthcare 21 Group

Healthcare 21 Group stands as a frontrunner in supplying medical, diagnostic, and critical care equipment throughout the UK and Ireland. With specialized divisions like Xograph Healthcare and Aquilant Medical, we are dedicated to supporting healthcare facilities with cutting-edge life-support technologies and imaging systems.

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