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Field Service Lead at Industrial Electric Manufacturing | Atlanta

Industrial Electric ManufacturingAtlanta, Georgia, United States
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in field service operations, preferably in electrical systems. Strong leadership skills with the ability to mentor and develop a team. Excellent problem-solving and troubleshooting abilities. Willingness to travel to various sites as required. Strong communication skills for effective collaboration with customers and internal teams.

About the job

Industrial Electric Manufacturing has supported complex power needs for over 75 years, delivering electrical distribution solutions across a range of industries. The company emphasizes practical innovation and reliability in every project.

Role overview

The Field Service Lead manages a team of about eight technicians and engineers, overseeing work at two to six active customer sites in the Atlanta area. This position combines hands-on technical work with leadership responsibilities, guiding start-up, commissioning, troubleshooting, and maintenance for IEM products at customer locations.

Supervisory responsibilities

  • Provide daily guidance, mentorship, and technical support to field service technicians.

Key functions

  • Lead and coordinate start-up and commissioning of electrical equipment at multiple customer sites, ensuring timely completion and resolving issues as they arise.
  • Mentor and train field service technicians to strengthen team skills and knowledge.
  • Serve as the technical expert for advanced troubleshooting, supporting both technicians and engineers.
  • Travel as needed to IEM manufacturing or service facilities for training, factory testing, or related activities.
  • Identify and communicate project risks to management that could affect team performance or project outcomes.
  • Work closely with IEM Project Managers to address punch list items and ensure documentation is complete for project closure.
  • Collaborate with commercial and administrative teams on tasks beyond start-up and commissioning.
  • Ensure technicians have the necessary tools, materials, and documentation for effective site work.
  • Report product or quality issues to management and coordinate with production and engineering for resolution.
  • Work with management to schedule additional resources as needed for service requirements.
  • Perform other related duties as assigned.

Location

This position is based in Atlanta, Georgia, and covers customer sites throughout the region.

About Industrial Electric Manufacturing

Industrial Electric Manufacturing is a leader in providing innovative electrical distribution solutions, committed to excellence and customer satisfaction. With decades of experience, we are shaping the future of power solutions globally.

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