About the job
Position Overview:
The Field Service Technician specializing in AV and Workplace Technology plays a crucial role in the installation, configuration, troubleshooting, and support of audio-visual systems and workplace technologies at client sites. This is a hands-on, client-facing position that ensures the seamless operation of meeting rooms, collaboration tools, and integrated AV systems.
Key Responsibilities:
- Execute the installation, configuration, and commissioning of audio-visual and workplace technology systems, including displays, projectors, conferencing setups, control systems, and associated peripherals.
- Conduct on-site troubleshooting, diagnostics, and repair for AV and IT-related issues.
- Provide support for collaboration technologies, including video conferencing, wireless presentation setups, and room scheduling systems.
- Interpret and implement system schematics, wiring diagrams, and technical documentation.
- Carry out equipment mounting, cable termination, labeling, and rack installations.
- Perform system tests to verify functionality, performance, and compliance with specified standards.
- Deliver basic user training and technical support to clients as needed.
- Accurately document service activities, configurations, and resolutions.
- Collaborate with project managers, engineers, and remote support teams.
- Maintain professionalism while on-site at client locations.
- Follow safety protocols, company procedures, and quality guidelines.
Qualifications:
- Minimum of 2 years experience in AV systems, workplace technology, or field IT support.
- Demonstrated hands-on troubleshooting and problem-solving abilities.
- Knowledge of AV signal flow, basic networking principles, and device configuration.
- Capability to work independently on-site and manage time effectively.
- Customer-service oriented with a comfort level in client-facing environments.
- Familiarity with video conferencing platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco, Poly, Crestron, and Extron.
- Basic understanding of networking concepts, including IP addressing, VLANs, and PoE.
Why Join Us:
- Engage with regional projects involving prestigious global brands.
- Gain exposure to multinational clients and cross-border collaboration.
- Work with cutting-edge technology solutions, including immersive video walls and hybrid meeting environments.
