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Field Support Engineer at Saronic | Austin, TX

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Bachelor's degree in Computer Science, Engineering, or related field. Proven experience in technical support or field service roles, preferably in autonomous systems. Strong troubleshooting skills and the ability to analyze and interpret data. Excellent communication skills, capable of working with diverse teams and customers. Ability to work flexible hours and travel as required to support customer missions.

About the job

Saronic Technologies is at the forefront of transforming maritime autonomy, committed to delivering cutting-edge solutions that improve operational efficiency through intelligent, autonomous platforms.

Job Overview

We are on the lookout for a dedicated Field Support Engineer to guarantee the seamless operation of Saronic’s autonomous systems in real-world settings. This pivotal role is centered around ensuring software readiness, maintaining system stability, troubleshooting technical issues, and providing mission support to our customers. You will serve as a vital link connecting deployed systems, customer operations, and internal engineering teams.

Unlike traditional engineering roles that focus on feature development, this position prioritizes operational execution. You will collaborate closely with clients, Field Service Representatives (FSRs), depot teams, and in-house software engineers to facilitate system deployment, diagnose challenges, and ensure the reliability of software during critical missions.

Your contributions will be essential in driving customer success, keeping systems operational, restoring functionalities in the event of issues, and translating operational insights into actionable recommendations for Saronic’s software development teams.

Key Responsibilities

  • Mission & Operational Support
    • Assist customers during system activation, operational readiness initiatives, training sessions, and live missions.
    • Engage in system deployment activities alongside depot teams and FSRs.
    • Provide software support during customer operations, both on-site and remotely.
    • Ensure that deployed systems are properly configured, validated, and ready for mission use.
  • Software Troubleshooting & Diagnostics
    • Conduct remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry.
    • Analyze logs, system states, and network behavior to identify the root causes of software issues.
    • Support recovery efforts, including configuration adjustments, system restarts, updates, or rollbacks as required.
    • Escalate complex issues appropriately while minimizing the impact on missions and operational risks.

About Saronic Technologies

Saronic Technologies is leading the charge in redefining autonomy in maritime operations, focusing on innovative solutions that enhance the safety and efficiency of autonomous maritime platforms.

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