About the job
ISTA Solutions, a leader in outsourcing and offshoring, is on the lookout for a seasoned Team Lead to join our dynamic and swiftly growing team. At ISTA Solutions, we foster an environment where employee satisfaction and work-life balance are paramount. Our culture is built on the principles of enduring success and continuous learning. We seek a collaborative team player who is eager to contribute to our mission.
Key Responsibilities:
Team Lead
- Manage daily operations of all agents, ensuring the delivery of high-quality services.
- Facilitate training and coaching sessions, providing insights and actionable plans for improvement.
- Analyze and report productivity metrics, including attendance, end-of-day reports, and adherence to company protocols.
- Keep clients informed about significant program activities and concerns through calls, emails, meetings, and reports.
- Perform additional supervisory tasks as required.
Medical Bill Auditor
- Conduct regular audits of medical and healthcare bills against benefits platform records.
- Identify discrepancies, including payments for ineligible or terminated employees, incorrect charges, or mismatched enrollment data.
- Reconcile billing data and validate the accuracy of charges.
- Document findings using standardized templates and processes.
- Upload audit results and reports to a secure shared file system.
- Collaborate with internal teams to enhance reconciliation workflows.
- Flag trends or recurring issues that could impact client costs or operations.
- Maintain the confidentiality and security of sensitive healthcare and employee data.
