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Financial Auditor Team Lead - 21K Signing Bonus

ISTA SolutionsMakati, Metro Manila, Philippines
On-site Full-time

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Experience Level

Manager

Qualifications

Requirements:Minimum of 1 year of BPO experience managing a Financial Account. At least 6 months of experience in a team lead or supervisory role. Healthcare experience is a plus, though not required. Proficient in MS Word, Excel, and Outlook. Strong verbal and written English communication skills. Willingness to work onsite in Buendia, Makati. Amenable to working night shifts.

About the job

ISTA Solutions, a leader in outsourcing and offshoring, is on the lookout for a seasoned Team Lead to join our dynamic and swiftly growing team. At ISTA Solutions, we foster an environment where employee satisfaction and work-life balance are paramount. Our culture is built on the principles of enduring success and continuous learning. We seek a collaborative team player who is eager to contribute to our mission.

Key Responsibilities:

Team Lead

  • Manage daily operations of all agents, ensuring the delivery of high-quality services.
  • Facilitate training and coaching sessions, providing insights and actionable plans for improvement.
  • Analyze and report productivity metrics, including attendance, end-of-day reports, and adherence to company protocols.
  • Keep clients informed about significant program activities and concerns through calls, emails, meetings, and reports.
  • Perform additional supervisory tasks as required.

Medical Bill Auditor

  • Conduct regular audits of medical and healthcare bills against benefits platform records.
  • Identify discrepancies, including payments for ineligible or terminated employees, incorrect charges, or mismatched enrollment data.
  • Reconcile billing data and validate the accuracy of charges.
  • Document findings using standardized templates and processes.
  • Upload audit results and reports to a secure shared file system.
  • Collaborate with internal teams to enhance reconciliation workflows.
  • Flag trends or recurring issues that could impact client costs or operations.
  • Maintain the confidentiality and security of sensitive healthcare and employee data.

About ISTA Solutions

ISTA Solutions is committed to delivering exceptional outsourcing solutions while prioritizing employee satisfaction and fostering a culture of growth and learning. Join us in our mission to create lasting success!

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