Finnish Customer Technical Advisor in Athens, Greece

Cross Border TalentsAthens, Attica, Greece

On-site Full-time

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Experience Level

Entry Level

Qualifications

Essential Qualifications for the Customer Technical Advisor: High School Diploma or equivalent; Native or fluent in Finnish; Proficient in English, minimum C1 level; Typing speed of at least 20 words per minute; Strong active listening skills; Excellent problem-solving abilities; Proficient troubleshooting skills.

About the job

Join Cross Border Talents as a Finnish Customer Technical Advisor in the vibrant city of Athens, Greece. Are you ready to embark on a new adventure abroad?

Your Responsibilities as a Customer Technical Advisor:

Handle and document customer inquiries via complimentary phone lines;
Accurately input consumer queries and feedback into our customer service database;
Address client complaints according to our escalation policy and log them properly;
Respond to all support calls and emails within the established SLAs, ensuring timely resolution;
Troubleshoot issues using open-ended questions, support materials, and system training;
Provide solutions to frequent issues and common questions.

About Cross Border Talents

Cross Border Talents is dedicated to connecting skilled professionals with exciting opportunities abroad. We pride ourselves on providing comprehensive support for expats, including assistance with relocation and integration into new cultures.

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