Finnish Speaking Customer Support Representative - Remote in Latvia

Mercier Consultancy MDRemote — Latvia

Remote Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in Finnish (both written and spoken); proficiency in English is an advantage. Prior experience in customer support or a related service role is preferred. Excellent communication and interpersonal skills. Ability to handle multiple tasks and work effectively in a fast-paced environment. Familiarity with customer support tools and software is beneficial. Positive attitude and eagerness to learn and develop professionally. Strong attention to detail and problem-solving abilities.

About the job

Key Responsibilities

Deliver exemplary customer support to Finnish-speaking clients through various channels including phone, email, and chat.
Address inquiries regarding our products, services, and customer accounts with professionalism and efficiency.
Quickly resolve customer issues while maintaining a high standard of satisfaction.
Accurately document all customer interactions for future reference.
Work collaboratively with internal teams to enhance service delivery and customer satisfaction.
Stay updated on product changes, policies, and procedures to effectively assist customers.

About Mercier Consultancy MD

Mercier Consultancy MD is dedicated to providing top-notch consultancy services, focusing on customer satisfaction and employee development. Join our dynamic team and contribute to our mission of delivering excellence in customer support.

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