About the job
Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.
The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.
Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.
Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.
Key Responsibilities:
1. Operational Governance & Controls
- Own and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.
- Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.
- Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.
- Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.
- Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.
2. Insourcing Transition: Moving from Outsourced to Internal Operations
- Develop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.
