Fleet Quality Technician

Coco DeliveryMiami

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a solid background in hardware operations and a strong aptitude for technical challenges. Key qualifications include:4–6+ years of relevant experience in hardware operations, fleet maintenance, or field engineering. Proven ability to troubleshoot mechanical and electrical systems, as well as IoT (connectivity, sensor, data) issues. Strong analytical and systems-thinking skills. Self-motivated and proactive problem-solving capabilities. Excellent communication and interpersonal skills.

About the job

About the Role

As our Fleet Quality Technician, you will play a crucial role in our robot operations, responsible for the assembly, maintenance, and deployment of delivery robots with precision. You will lead initiatives to diagnose and resolve hardware, electrical, and IoT-related issues, developing scalable and repeatable solutions. This position involves hands-on repairs, testing, and providing essential feedback to enhance future hardware iterations. If you thrive in a fast-paced, technical environment and take pride in your problem-solving abilities, this role is for you.

What You'll Do

Act as the technical lead during robot deployments, swiftly identifying and resolving mechanical, electrical, and software integration challenges.
Take ownership of root-cause analysis and resolution processes for fleet quality issues that affect deployment success and uptime.
Design and implement scalable standard operating procedures (SOPs), tools, and diagnostics to minimize downtime and enhance serviceability for frontline teams.
Collaborate effectively with Engineering, Supply Chain, and Field Operations to ensure product issues are addressed promptly.
Provide structured feedback to Product and Engineering teams, assisting in piloting new hardware, software, or process changes in the field.
Create lightweight dashboards, diagnostic logs, and technical documentation for team-wide adoption.

About You

4–6+ years of experience in hardware operations, fleet maintenance, or field engineering, particularly with mechanical and electrical systems.
Extensive experience in troubleshooting mechanical, electrical, and IoT-related issues.
Possess a strong systems-thinking mindset, focusing on solving root causes rather than just symptoms.
Self-motivated, independent, and solution-oriented, capable of identifying problems proactively.
Exceptional communication skills, adept at working with both technical and non-technical stakeholders.

About Coco Delivery

Coco Delivery is dedicated to pioneering advancements in last-mile logistics through the utilization of cutting-edge autonomous technology. Our mission is to enhance delivery efficiency, sustainability, and customer satisfaction in the rapidly evolving delivery landscape.

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