Fluent English Technical Support Consultant - Remote (Philippines)

SupportYourAppRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Excellent English communication skills (minimum C1 level);1–2 years of experience in Technical Support;Experience as Tier 2 Technical Support Engineer;Strong problem-solving skills and customer-focused mindset.

About the job

Company: SupportYourApp

Location: Remote , Philippines

About SupportYourApp

SupportYourApp provides technical and customer support to technology leaders including MasterCard, Calm, and MacPaw. Since 2010, the team has worked with clients in over 30 countries and delivered support in 60 languages. The company specializes in SaaS, software, and hardware solutions, with a focus on secure and effective service.

Role Overview

The Technical Support Consultant works remotely from the Philippines, handling technical support for a global client base. This position offers the chance to work in a multicultural environment and develop new skills, all within a company that values a people-first approach.

What You Will Do

Deliver technical support via chat, email, and phone
Diagnose complex technical issues and escalate when needed
Act as the main technical contact during live events
Communicate incidents clearly, including impact, timeline, and steps to reproduce
Use tools such as SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors
Work closely with R&D, Product, Professional Services, and Account Management teams to improve the customer experience
Support integration, onboarding, and troubleshooting for customer events, collaborating with internal teams

Requirements

Fluent English skills (C1 or higher, spoken and written)
1–2 years of experience in a technical support role
Background as a Tier 2 Technical Support Engineer is a plus
Strong problem-solving abilities and a customer-focused mindset

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Ability to read and write scripts in Python, Bash, or JavaScript

Benefits

Flexible working hours
Fully remote work
Inclusive, international team culture
Compensation paid in USD
Employee referral incentives
Support for work-life balance with an internal health policy
Leadership focused on professional growth and long-term collaboration
Opportunities for self-improvement
Trust-based culture with no time-tracking requirements

*Benefits may differ depending on engagement terms; independent contractors may not qualify for all benefits.

About SupportYourApp

SupportYourApp is a leading provider of Intelligent Support-as-a-Service, dedicated to delivering quality technical support across 30+ countries and 60 languages since 2010.

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