Fluent English Technical Support Consultant - Remote (Philippines)

SupportYourAppRemote — Calabarzon, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess excellent English communication skills (C1 level for both spoken and written), at least 1 year of experience in Tier 2 technical support, and a proven ability to quickly diagnose and resolve complex technical issues. Familiarity with ticketing systems like Zendesk or Jira, combined with experience in customer onboarding and platform integration, will be crucial for your success.

About the job

About SupportYourApp

SupportYourApp is a global provider of Intelligent Support-as-a-Service, working with technology leaders such as MasterCard, Calm, and MacPaw since 2010. Our teams deliver secure customer and technical support in more than 30 countries and 60 languages, serving a wide range of industries.

Role Overview: Technical Support Consultant (Remote, Calabarzon, Philippines)

Join a multicultural team as a Technical Support Consultant and work remotely from anywhere in Calabarzon. This role offers the chance to develop new skills and reach ambitious goals, all within a company that values its people and supports professional growth.

Key Responsibilities

Deliver technical support to enterprise B2B clients via email.
Work with a global support team to provide on-call help for critical technical issues when required.
Troubleshoot complex technical problems and escalate as needed.
Act as the main technical contact during live event lifecycles.
Use tools like SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors.
Partner with R&D, Product, Professional Services, and Account Management teams to improve customer satisfaction.
Support integration, onboarding, and troubleshooting for customer events in close collaboration with internal teams.

Required Qualifications

Fluent English skills (C1 level, spoken and written).
At least 1 year of Tier 2 technical support experience, preferably in enterprise SaaS settings.
Demonstrated ability to diagnose and resolve complex technical issues quickly.
Experience working directly with clients to understand and address their technical challenges.
Familiarity with ticketing systems such as Zendesk, Jira, or similar.
Understanding of customer onboarding and platform integration processes.

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience with scripting languages like Python, Bash, or JavaScript.

What SupportYourApp Offers

Steady schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time.
Fully remote work arrangement.
Inclusive, international work culture.
Compensation paid in USD.
Referral rewards for bringing friends onboard.
Support for work-life balance through an internal health policy.
Leadership focused on employee growth and long-term collaboration.

About SupportYourApp

SupportYourApp has established itself as a leader in providing Intelligent Support-as-a-Service since 2010. We partner with renowned tech companies globally, ensuring secure and efficient customer support in over 30 languages. Our dedication to excellence and innovation makes us a preferred choice in the tech industry.

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