Fluent English Technical Support Consultant - Trading & VPS (Remote)

SupportYourAppRemote — Cape Town, Western Cape, South Africa

Remote Full-time

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Experience Level

Experience

Qualifications

Proficient English communication skills (minimum C1 level);Prior experience in a technical support role;Expertise in VPS setup and management;Solid understanding of Windows Server administration;Familiarity with trading platforms like TradingView, TradeStation, and NinjaTrader;Strong analytical and research capabilities;A positive, proactive, and responsible demeanor;Access to a personal computer (minimum 8GB RAM) with a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

About the job

Who Are We?

SupportYourApp stands as a premier global leader in Support-as-a-Service, collaborating with renowned tech innovators and industry giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our commitment to providing secure customer and technical support spans a remarkable 60 languages within diverse industries. Join us and seize the opportunity to become part of the world's foremost SaaS, software, or hardware solutions.

Become a valued member of our community as a Technical Support Consultant and thrive within a vibrant multicultural and multilingual environment while working from the comfort of your own home. Elevate your skills and meet challenging objectives through our People First management philosophy. Are you excited? Let’s explore what it takes to join us.

Your Responsibilities:

Provide exceptional technical support through email and chat interactions;
Establish and nurture strong, enduring customer relationships;
Stay updated with evolving tools and technologies;
Safeguard sensitive customer data with utmost diligence;
Implement the latest customer satisfaction practices;
Maintain profound knowledge of client solutions while achieving defined KPIs;
Engage with developers and cross-functional teams effectively.

Qualifications for Success:

Proficient English communication skills (minimum C1 level);
Prior experience in a technical support role;
Expertise in VPS setup and management;
Solid understanding of Windows Server administration;
Familiarity with trading platforms like TradingView, TradeStation, and NinjaTrader;
Strong analytical and research capabilities;
A positive, proactive, and responsible demeanor;
Access to a personal computer (minimum 8GB RAM) with a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Additional Assets:

Experience with CRM systems.

What We Offer:

Flexible working hours;
Complete remote work opportunities;
An inclusive, international atmosphere;
Compensation in USD;
Referral bonuses for bringing in friends;
A balance between project demands and personal time, alongside our internal health policy;
Supportive leadership focused on your growth and long-term collaboration;
A nurturing environment for personal development;
A culture founded on trust, without time-tracking requirements.

*Conditions may vary based on engagement terms. Benefits and conditions may apply differently to employees and independent contractors. Specific terms regarding compensation and benefits will be outlined in your agreement if selected.

About SupportYourApp

SupportYourApp is a leading global provider of Support-as-a-Service, partnering with top tech companies and industry leaders to deliver exceptional customer and technical support in over 30 countries. We pride ourselves on our diverse, multilingual team and our commitment to securing customer satisfaction.

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