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Forward Deployed Engineer at Innovaccer Analytics | Remote

Innovaccer AnalyticsRemote — United States
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

What You NeedExperience: 5+ years in engineering with a strong backend focus (TypeScript/Node.js), favoring practical problem-solving over theoretical approaches. A Proactive Mindset: You thrive on the adrenaline rush of resolving urgent customer issues. You navigate uncertainty with ease, adeptly reading logs and tracing bugs from customer reports to specific lines of code. You take ownership of these challenges, ensuring effective communication with customers. Operational Expertise: You are comfortable within a production environment, possessing a deep understanding of Postgres internals. You can analyze query plans, debug concurrency issues, and optimize data access patterns for scalability. You build new metrics and refine existing ones, ensuring efficiency and reliability through log analysis.

About the job

About the Role
Join us as a Forward Deployed Engineer, where you'll be at the crucial nexus of our innovative product offerings, robust platform, and valued customers. You'll play a pivotal role, bridging the worlds of Backend Software Engineering, Platform Engineering/SRE, and Solutions Architecture. While our core feature development is a global effort, you will be responsible for the production environment and ensuring its seamless delivery to our customers. You will delve into the codebase to diagnose, manage, and resolve critical bugs, while also architecting tools to enhance platform stability and contributing to our core product to preemptively mitigate issues. Engaging directly with customers, you will assess their needs and adapt existing technologies or create new solutions accordingly.

A Day in the Life

  • Troubleshoot Customer Issues: As the first line of defense against complex technical escalations, you will triage reported issues, replicate them in secure environments, and often resolve them directly. For more intricate fixes, you will translate production data into reproducible test cases, empowering the offshore team and maintaining our development momentum. Your goal is not just ticket resolution; it's about addressing the root cause of customer challenges.
  • Contribute to Core Product Development: As a builder, you will enhance our TypeScript/Node.js backend by developing new features and refactoring legacy code. You will ensure that customer support issues lead to lasting engineering enhancements.
  • Optimize and Scale: You will oversee the health of the US production environment, optimizing slow Postgres queries, managing database locking strategies, and creating internal tools (like data de-identification pipelines) that enable our global team to deliver faster and more securely.
  • Embrace Flexibility: You will skillfully balance high-impact customer needs, core development tasks, and the maintenance of production health and quality.

About Innovaccer Analytics

Innovaccer Analytics is at the forefront of healthcare data analytics, leveraging cutting-edge technologies to streamline patient care and enhance operational efficiency. Our commitment to innovation and customer satisfaction drives us to deliver transformative solutions that make a genuine difference in the healthcare industry.

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