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Experience Level
Experience
Qualifications
The ideal candidate will possess:A minimum of 3 years of experience in customer success or account management roles. Proven track record of managing customer relationships and driving customer satisfaction. Strong communication and interpersonal skills with a solution-oriented mindset. Ability to work collaboratively in a fast-paced, startup environment. Familiarity with customer success software and tools.
About the job
Sphere is hiring a Founding Customer Success Manager based in San Francisco. This is a key position for shaping how Sphere supports and retains its clients as the company grows.
What You Will Do
Lead customer success efforts, setting the standard for service and satisfaction.
Develop and refine strategies for client engagement and retention.
Work closely with leadership to build a strong foundation for customer experience as Sphere scales.
Location
This role is based at Sphere's San Francisco headquarters.
About Sphere
Sphere is an innovative company headquartered in San Francisco, dedicated to enhancing customer experiences through cutting-edge technology and a customer-centric approach. We believe in empowering our employees and fostering a collaborative culture where everyone can thrive.
Join comfy-org as our Founding Customer Success Manager, where you will play a pivotal role in shaping our customer engagement strategies. In this dynamic position, you will work closely with our initial clients, ensuring their success and satisfaction through our services and products. Your insights will directly influence the development of our customer su…
At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.
Full-time|$150K/yr - $170K/yr|Remote|San Francisco, Seattle, Portland, New York, or Remote (USA only)
About FoundAt Found, we recognize the unique challenges faced by the self-employed workforce, which encompasses a vibrant community of 60 million Americans. Navigating complexities such as taxes, accounting, bookkeeping, and business banking can be daunting. That's where we step in.We are dedicated to crafting innovative tools that empower self-employed individuals with the security and peace of mind that has traditionally been reserved for larger corporations. Our business banking solutions automate tax and expense tracking, allowing small business owners to focus more on their passions rather than their finances.We invite kind, resourceful, and passionate individuals to join us in creating a robust safety net for the self-employed.Key Responsibilities:Collaborate with cross-functional teams to shape the product roadmap and influence company-wide strategy; analyze customer trends, gather product feedback, and identify pain points.Mentor managers to ensure their teams achieve goals and excel in their daily operations.Establish and track KPIs, OKRs, and operational tasks to drive team performance; develop strategic initiatives for the Customer Experience organization.Contribute to the creation of internal processes, policies, documentation, and training that bolster team effectiveness.Assist customers by managing high-profile internal and external escalations.
Role Overview Sphere is hiring a Founding Customer Success Manager based in San Francisco. This is a key position for shaping how Sphere supports and retains its clients as the company grows. What You Will Do Lead customer success efforts, setting the standard for service and satisfaction. Develop and refine strategies for client engagement and retention. Work closely with leadership to build a strong foundation for customer experience as Sphere scales. Location This role is based at Sphere's San Francisco headquarters.
About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.
As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.
Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.
Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.
Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.
We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!
Full-time|On-site|San Francisco, California, United States
As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.
Full-time|$110K/yr - $130K/yr|On-site|San Francisco
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Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results
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Full-time|On-site|Denver, Colorado, United States; San Francisco, California, United States
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PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.
Full-time|On-site|San Francisco, California, United States
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