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Join the dynamic team at Equinox as a Front Desk Associate in London! In this pivotal role, you will be the first point of contact for our members, providing exceptional customer service while ensuring a welcoming atmosphere. Your responsibilities will include managing member check-ins, answering inquiries, and supporting our team in delivering an outstanding fitness experience.
Equinox Holdings, Inc. is a premium fitness company offering a variety of fitness and wellness services. We pride ourselves on creating a culture of excellence, where our team members are motivated to provide the best experience for our members.
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smartdesc
Role Overview smartdesc is seeking an IT Service Desk Manager to guide its service desk team in London. This role centers on supervising daily IT support operations, maintaining high standards for response and resolution of technical issues. The manager will focus on improving service processes and supporting a positive experience for users across the organi…
Westbourne IT Global Services
Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail
Focus IT Recruitment
Join Focus IT Recruitment as we partner with a reputable IT Managed Services Provider to find a dedicated Service Desk Engineer.In this pivotal role, you will provide comprehensive 1st, 2nd, and 3rd line support within a dynamic and collaborative team, where you will have ample opportunities to enhance your technical expertise.Your responsibilities will include managing incoming technical support incidents, requests, and changes with a focus on customer satisfaction.You will take ownership of your personal call queue, ensuring timely resolution and closure of calls.Continual communication with customers will be key, providing them with updates and ensuring their needs are met.From straightforward password resets to intricate server queries, you will address a variety of technical issues.The ideal candidate will possess a minimum of 5 years of commercial experience as a Support Engineer, with robust knowledge of Windows, networking, and some experience with Mac systems.Key skills required include familiarity with Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols, and Microsoft Operating Systems. Proficiency in Windows Server maintenance, upgrades, and installations is also essential.Certifications such as CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA, or CCNP are highly desirable.Experience in a Managed Service environment is a significant advantage.This role may also be referred to as Service Desk Analyst, MSP Service Desk, 2nd Line Support Engineer, Managed Service Provider Service Desk Analyst, or Managed IT Services.Salary: £27,000 - £35,000
Jane Street
About the RoleJane Street is seeking a proactive and innovative Trading Desk Coordinator to enhance the efficiency of our trading desks at our London office. In this dynamic position, you'll gain comprehensive training on managing the various elements that ensure our systems and processes operate seamlessly. Subsequently, you will serve as an essential resource for office operations and logistics related to the trading desk.This role demands a high level of multitasking, adaptability, and problem-solving skills. Your success will hinge on your ability to recognize the intricacies of the job and continuously seek improvements to both your own role and our operational processes.Your key responsibilities will include:Efficiently integrating new team members into the desk and coordinating logistics for visiting guests.Organizing social events for the trading teams, such as year-end celebrations and intimate dinners.Arranging learning and development opportunities for the desk, which includes coordinating training sessions, facilitating feedback mechanisms, and organizing speaker events for knowledge sharing.Managing desk relocations and spatial planning on the trading floor, including collaborating with various teams on seating arrangements and desk allocations for traveling members.Actively participating in broader trading coordination initiatives to foster connections, enhance internal communications, and streamline operational processes across the firm.
Location: LondonContract: 6 Month Fixed Term, Full-Time, On-Site About Jellyfish Jellyfish is a global digital marketing agency built on collaboration and diverse perspectives. Our teams combine technology, creativity, and data expertise to help clients succeed in the digital space. We value unique contributions and encourage open, inclusive teamwork. Role Overview The IT Service Desk Executive acts as the main technology advocate for our London office. This role focuses on keeping daily operations running smoothly by resolving IT issues quickly, supporting AV and video conferencing needs, and managing hardware assets. The position is full-time, based on-site, and reports to the local IT leadership. What You Will Do General IT Support Serve as the first point of contact for on-site IT support, handling hardware, software, and connectivity issues with professionalism and speed. Assess and prioritize helpdesk tickets for macOS, Windows, and mobile devices, escalating complex problems to senior engineers as needed. Set up laptops, peripherals, and mobile devices for new and current team members. Oversee network infrastructure on-site, including switches, Wi-Fi access points, and cabling, and coordinate with the wider IT team for escalations. Manage software licenses, maintain endpoint security compliance, and assist with patch management and updates. Support remote staff with VPN, SSO, and cloud application issues when on-site help is beneficial. Deliver high-quality IT support to executive and senior leadership. Event and Video Conferencing Support Set up and manage AV and video conferencing for on-site events, all-hands meetings, board sessions, and client presentations.
Similarweb
At Similarweb, we are transforming the way enterprises engage with the digital landscape by providing unparalleled insights into online activities.Our innovative data solutions empower over 4,300 clients worldwide, including industry leaders such as Google, eBay, and Adidas, enabling them to make strategic decisions that significantly enhance their digital initiatives. Since our public listing on the New York Stock Exchange in 2021, we have continued to achieve remarkable growth! Join a team of intelligent, inquisitive, and genuine individuals at Similarweb.Deal Desk ManagerWe are seeking a proactive Deal Desk Manager to become part of our Deal Desk team. In this role, you will play a pivotal role in supporting the go-to-market organization throughout the deal lifecycle by streamlining contract evaluations and overseeing the quote-to-cash processes. You will report directly to the Head of Deal Desk and collaborate closely with Similarweb’s global GTM organization, Finance, Legal, and Operations teams to develop policies and processes that expedite deal cycles and optimize revenue generation. A collaborative mindset and the capability to work cross-functionally in a fast-evolving environment are essential for this position.
Accor Hotels
Accor Hotels is looking for a Front Desk Receptionist in London to welcome guests and support daily front desk operations. This position plays a key role in shaping each guest's first impression of the hotel. Main responsibilities Greet guests as they arrive and provide a warm, professional welcome Manage check-in and check-out procedures efficiently Handle guest inquiries and provide information about hotel services Maintain a tidy and organized front desk area What we look for Friendly attitude and strong communication skills Commitment to excellent customer service Attention to detail and reliability This role focuses on creating a positive guest experience from the moment visitors arrive until they leave the hotel.
Who are we? At Ki Insurance, our innovative approach ensures that we are at the forefront of the insurance industry. From insuring space shuttles to footballers’ legs, our mission is clear: to digitally revolutionize a 335-year-old market. Collaborating with tech giants like Google and UCL, we've developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide lightning-fast quotes for insurance brokers.Proudly recognized as the largest global algorithmic insurance carrier, Ki is the fastest-growing syndicate in the Lloyd's of London market, achieving an impressive $100 million profit within just three years. Our diverse teams, working in an agile, cross-functional environment, are driven by a shared ambition to redefine insurance and enhance our customer experience.Where you come in?Are you enthusiastic about delivering exceptional, user-focused service? As our Senior Service Desk Analyst, you will take the lead of the Service Desk team, ensuring seamless and efficient technical support throughout the organization.In this dynamic role, you will oversee the daily operations of Ki’s service desk while providing first and second-line support. You will manage a dedicated team of 1-2 Service Desk Analysts, orchestrate workload and scheduling, and act as the escalation point for challenging user issues. Notably, you will devote about 60% of your time to directly supporting employees.What you will be doingOversee daily workload distribution, ticket prioritization, and escalation processes for your team of Service Desk Analysts.Monitor ticket backlogs and SLA compliance, assigning tickets based on complexity and team capacity.Act as the first point of escalation for intricate or high-priority issues requiring expert judgment.Track and report on service desk performance metrics such as ticket volume, SLA adherence, first-contact resolution, and customer satisfaction (CSAT).Provide continuous training and development opportunities for your Service Desk Analysts.Manage 1st and 2nd line support tickets across all Enterprise IT systems, including M365, Okta, Intune, Slack, Notion, and our ITSM platform.Troubleshoot issues with productivity applications like Microsoft 365, Adobe, and Slack.Facilitate onboarding for new employees and offboarding for departing staff.Participate in major incident responses and conduct post-incident reviews.Collaborate with EUC Engineers on device deployments, configurations, and endpoint issues, escalating complex issues as necessary.RequirementsExperience in leading or supporting Service Desk Analysts.Exceptional prioritization and organizational skills, with the ability to adapt to evolving requirements and workflows.
skillerszone
Join our dynamic team at skillerszone as a Remote Front Desk Receptionist. As the first point of contact for our clients, you will play a crucial role in creating a welcoming environment. Your responsibilities will include managing incoming calls, scheduling appointments, and providing exceptional customer service. We are looking for a motivated individual with excellent communication skills and a passion for helping others.
commercetools
About commercetoolsAt commercetools, we believe that true innovation is built on a solid foundation, blending our cutting-edge products with a passionate team. We are proud pioneers of composable commerce, fostering a culture of experimentation that drives us forward.We empower businesses to navigate the evolving landscape of commerce with AI-driven insights, seamless digital-physical shopping experiences, and innovative customer engagement strategies. Our mission is to enable the world's most ambitious companies to experiment, scale, and thrive without constraints.Here, we champion the best ideas, valuing creativity over hierarchy. You will have the support, trust, and freedom to shape the future of commerce—and your own career.Your ImpactAs a Senior Deal Desk Analyst, you will collaborate with our Deal Desk Team to guide sales teams through deal negotiation strategies, drafting contracts, and establishing pricing frameworks throughout the sales journey. You will play a key role in implementing our CPQ tool and managing SFDC reporting while working cross-functionally across all levels of our organization.Your responsibilities will include:Acting as a trusted advisor to Sales, Revenue Operations, Legal, and Finance, overseeing the contract review process for diverse commercial arrangements, revenue recognition, and unique deal structures.Assisting in the development of global deal processes to ensure alignment with internal policies and meeting specific customer needs.Grasping end-to-end processes to facilitate all aspects of the role, from initial pricing strategies to order creation, contract signing, order processing, and SFDC data management.Managing commercial terms and coordinating approvals for non-standard agreements.Ensuring consistency in pricing, accuracy in deal design, and formulating effective strategies for success.Driving growth, enhancing sales velocity, and ensuring value through effective deal structuring practices and policies.Providing financial modeling and analysis to guide decision-making and evaluate business impact.Delivering ongoing training to Sales on best practices for pricing and contracting.Regularly preparing and analyzing KPIs and pricing trends.
Equinox Holdings, Inc.
Join the dynamic team at Equinox as a Front Desk Associate in London! In this pivotal role, you will be the first point of contact for our members, providing exceptional customer service while ensuring a welcoming atmosphere. Your responsibilities will include managing member check-ins, answering inquiries, and supporting our team in delivering an outstanding fitness experience.
AlphaSense, Inc.
About AlphaSense: AlphaSense is the leading platform that empowers organizations to eliminate uncertainty from their decision-making processes. By leveraging advanced AI technology, AlphaSense provides invaluable market intelligence and insights drawn from a vast array of trusted content. This includes equity research, corporate filings, event transcripts, expert calls, news articles, trade journals, and proprietary client research.The strategic acquisition of Tegus by AlphaSense in 2024 enhances our mission to facilitate smarter decision-making through AI-powered market insights. Together, we aim to accelerate growth and innovation, providing users with unparalleled access to comprehensive insights from extensive content libraries. With a robust client base of over 6,000 enterprises, including a significant portion of the S&P 500, AlphaSense has established itself as a trusted partner in the industry. Founded in 2011 and headquartered in New York City, we are a global team of over 2,000 professionals with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!Location: LondonReports to: Director, Sales Program ManagementAbout the Team:The Revenue Operations team at AlphaSense drives productivity and enhances efficiency across our sales teams, including account executives and sales development representatives. We are dedicated to creating and implementing operational reporting and analytics, refining processes, and enabling strategic initiatives that positively impact the revenue organization. Our team is composed of high-energy, self-motivated individuals who thrive in a fast-paced, challenging environment.About the Role: We are looking for a meticulous, strategic, and collaborative Deal Desk Analyst to support our sales teams in the execution of key deals. This role will involve close collaboration with Account Executives and Account Managers to build quotes, execute contracts, and review redlines. The ideal candidate will have prior experience in a deal desk capacity within a SaaS organization.
Jane Street
About the Role Join our dynamic Trading Desk Operations Engineering (TDOE) team at Jane Street, where your technical, organizational, and communication skills will shine in a fast-paced trading environment. As a key member of our team, you will help build and maintain the critical desk infrastructure that supports the trading of thousands of financial products across 200 venues in over 45 countries. In your role as a Trading Desk Operations Engineer, you will manage various operational aspects of trading activities and collaborate with different teams within the firm to ensure accuracy and efficiency in our processes. You will work closely with traders and developers on projects that include: Optimizing infrastructure and operational workflows Supporting trading systems by executing data queries and liaising with stakeholders Designing and implementing innovative solutions for trading and operational challenges Communicating with clearing firms and external counterparties for trade settlement Our trading desks foster a collaborative office culture, and we believe in a hands-on, interactive onboarding experience. You will receive mentorship from seasoned TDOEs, traders, and developers, participating in various development and training programs during your initial months. While a finance background is not mandatory, we seek curious individuals who enjoy tackling complex problems. Your ability to think critically and learn quickly is more important to us than your current knowledge base. The hands-on nature of this role allows you to create tools that streamline our operations and enhance trade efficiency. You will leverage your technical skills, organizational acumen, and collaborative mindset to deliver smart, innovative solutions that elevate our trading capabilities. We are open to fresh perspectives and believe that great ideas can come from anywhere. As you gain experience and proficiency, your impact within the firm will only grow.
Squarepoint Capital
We invite you to apply to the position that aligns best with your skills and experience. Should our team determine you are a better fit for another role, we will reach out regarding that opportunity. Position Overview: We are seeking driven graduates or early career professionals passionate about finance and equipped with a background in computer science, engineering, mathematics, or other STEM disciplines to join our three-year Desk Quantitative Analyst program. Throughout this program, you will collaborate closely with seasoned Quantitative Researchers and Traders to adapt to the dynamic requirements of our trading desks. Enhance and maintain the codebase and configurations of strategies within our automated trading framework. Manage extensive datasets utilized for both research and operational purposes. Conduct live and historical monitoring of trading activities, including post-trade analyses and production reconciliations. Potential to transition into a Junior role in Quantitative Development or Quantitative Research, based on your individual performance. A Day in the Life of a Desk Quant Analyst: Before market opening, ensure all necessary data and processes are prepared for the trading day. During market hours, intermittently monitor the behavior and performance of strategies. Engage in various long-term projects aimed at expanding our systematic trading capabilities and ensuring their resilience.
Ballinger Group
About Ballinger GroupBallinger Group is an innovative and rapidly expanding FX and payments firm that specializes in providing IBAN and international payment solutions tailored for corporate and institutional clients. Our commitment to stringent compliance standards combined with a client-centric approach empowers our clients to confidently manage their global money transfers.As we continue to grow our operations in the UK, we are seeking a dynamic Head of Desk (Sales) - IBAN Solutions to spearhead and enhance our IBAN sales division, drive revenue growth, and cultivate a high-performing sales team.The RoleThis senior commercial leadership position entails overseeing the entire IBAN sales desk, including strategic planning, revenue performance, pipeline management, team leadership, and nurturing key client relationships.You will be instrumental in driving new business initiatives while also providing structure, coaching, and ensuring consistent achievement of targets.
The Trade Desk
Join The Trade Desk as a Senior Accountant, where you will play a crucial role in maintaining our financial integrity and supporting our rapid growth. You will be responsible for managing financial reporting, ensuring compliance with regulations, and providing strategic insights to guide our business decisions. Your expertise in accounting principles and analytical skills will be essential in driving the success of our finance team.
Join AuditBoard as a Senior Deal Desk Analyst in a temporary capacity, where you will play a pivotal role in optimizing deal processes and driving sales efficiency. This position is ideal for an analytical professional who thrives in fast-paced environments and is committed to supporting our sales team with accurate pricing strategies and data analysis.
The Trade Desk
The Trade Desk is a leading global technology firm dedicated to enhancing the internet for all through principled and intelligent advertising. With the capability to process over 1 trillion queries daily, our platform operates at an unmatched scale. We pride ourselves on cultivating a robust, award-winning culture grounded in trust, ownership, empathy, and collaboration. We celebrate the unique experiences and viewpoints that each individual contributes to The Trade Desk and are committed to creating inclusive environments where everyone can express their authentic selves.Are you passionate about tackling complex challenges on a large scale? Do you want to join a vibrant, globally-connected team where your work will significantly impact the development of a better media ecosystem? Join us and discover why Fortune magazine consistently ranks The Trade Desk among the best small to medium-sized workplaces worldwide.
The Trade Desk
Role overview The Trade Desk seeks a Staff Applied Scientist for its London office. The position centers on building advanced algorithms and machine learning models that enhance the digital advertising platform. Collaboration with both scientists and engineers is a key part of the role, all with the aim of improving how brands connect with their audiences. What you will do Develop and improve algorithms that support programmatic advertising solutions Apply machine learning methods to analyze and interpret large-scale data sets Work alongside a multidisciplinary team to advance the platform Offer scientific insight to projects that influence the direction of digital advertising Requirements Background in data science, applied science, or machine learning Strong skills in algorithm development Interest in the technical aspects of digital advertising Comfort working with diverse technical teams Location This role is based in London.
Pension Insurance Corporation
Pension Insurance Corporation (PIC) is dedicated to safeguarding retirement incomes through meticulous risk management and outstanding asset and liability management, complemented by exemplary customer service. Our mission is to ensure the timely payment of pensions to our current and future policyholders. We realize this mission by establishing strategic objectives across the company and nurturing a healthy culture rooted in our PIC Values: Resilient, Adaptable, and Loyal.Role OverviewWe are seeking a dynamic Pension Services Third Party Administration (TPA) Manager to join our Customer Operations team. This pivotal role requires strong collaboration with Risk, Legal, Transitions, Finance, and our external third-party administrators to secure their support and implement improvements to our systems, processes, and technology.You will leverage your expertise in Customer Operations to enhance our services and deliver favorable outcomes for our policyholders.Your contributions will drive business results related to capital, profitability, brand reputation, and stakeholder satisfaction, ensuring consistent positive experiences for our policyholders, shareholders, and Trustees.Our company values are integral to the performance of every role.Key Responsibilities of the Pension Services TPA Manager within Customer OperationsLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPAs), while supporting the Pension Services Technical Manager to maintain high standards of governance over Buy-In Scheme Trustee Administrators.Act as the line manager for direct reports, including setting objectives, managing performance, planning personal development, and overseeing productivity and quality outcomes.Oversee TPA partners' work pipeline to ensure adherence to KPIs and SLAs, maintaining high quality across complex pension processes, regulatory inquiries, DSARs, pension increases, overpayment controls, high-value payments, and trustee reporting, while identifying training needs and process enhancements.Collaborate closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to establish robust processes and scheme knowledge ahead of Buy-In administration transfers to TPA partners.Assist in forecasting and planning for new scheme administration transfers to TPA partners in partnership with the Pension Services Oversight Manager.Identify and orchestrate technical and scheme-specific training to ensure team readiness for Buy-In Under Admin/Buy-Out transitions to TPA partners.Coordinate general technical support, training, and complex query resolution for the Pension Services Oversight team and TPA partners.Provide ongoing technical support and resolve complex queries for our TPA partners, fostering strong collaborative relationships.
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