Front Office Assistant Manager

Accor HotelsDarwin

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, you should have a strong background in hospitality management, excellent communication skills, and the ability to lead and motivate a team. A minimum of 2 years of experience in a supervisory role within a hotel environment is preferred. Familiarity with hotel management software and a commitment to providing exceptional customer service are essential.

About the job

Accor Hotels in Darwin is hiring a Front Office Assistant Manager to help lead the front desk team and support daily operations. This role works closely with the Front Office Manager to ensure every guest receives attentive service from arrival through departure.

What You Will Do

Supervise and guide front desk staff during daily shifts
Coordinate check-in and check-out procedures to keep operations running smoothly
Respond to guest inquiries and resolve complaints promptly
Assist with implementing new procedures to boost guest satisfaction and overall hotel performance

What We’re Looking For

Experience in hotel front office operations is preferred
Strong communication and problem-solving skills
Ability to manage a team and handle guest concerns with professionalism

About Accor Hotels

Accor Hotels is a leading global hotel operator, dedicated to providing high-quality services and memorable experiences for guests around the world. With a diverse portfolio of brands, we pride ourselves on our commitment to hospitality and our dedication to sustainability and innovation.

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