Front Office Associate

Hotel TwentySevenAmsterdam, Noord-Holland, Nederland

On-site Full-time

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Experience Level

Experience

Qualifications

You recognize yourself in the following:Completed education in Hospitality, Hotel Management, or a related field. Experience in a similar role within a luxury hotel environment is preferred. Excellent communication and interpersonal skills. Fluency in English; knowledge of Dutch or other languages is a plus. Strong organizational skills and attention to detail. Ability to work flexible hours, including weekends and holidays.

About the job

About Hotel TwentySeven

Hotel TwentySeven sits in the heart of Amsterdam, overlooking Dam Square and the lively Rokin. This boutique suite hotel features 16 exclusive suites, a Michelin-starred Restaurant Bougainville, and Bar TwentySeven. The team delivers highly personalized hospitality, aiming to create memorable stays for every guest. New colleagues are welcomed into a supportive environment where everyone is valued and encouraged to feel at home.

Role Overview: Front Office Associate

The Front Office Associate is the first point of contact for guests and acts as a key link between hotel departments. This role is central to ensuring each guest enjoys a smooth, refined experience from arrival to departure. The position requires a strong service orientation and attention to detail.

Main Responsibilities

Offer a warm, personal welcome to guests upon arrival
Assist guests during check-out, ensuring a seamless departure
Serve as the go-to contact for guests throughout their stay
Anticipate guest needs and respond with tailored solutions
Coordinate and organize unique, custom experiences in Amsterdam and beyond
Work closely with colleagues to deliver an unforgettable guest experience

What Makes This Role Unique

At Hotel TwentySeven, service, attention, and perfection are the standard. The team strives for the highest quality in every interaction, aiming for nothing less than a perfect 10 from each guest. The Front Office Associate plays a crucial part in upholding this standard, ensuring every detail contributes to a remarkable stay.

About Hotel TwentySeven

Hotel TwentySeven is an exceptional boutique hotel located in the vibrant center of Amsterdam, known for its luxury and personalized guest services. With a Michelin-starred restaurant and a stylish bar, we offer an unparalleled experience for our guests.

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