Van der Valk Hotel De Bilt – Utrecht logoVan der Valk Hotel De Bilt – Utrecht logo

Front Office Associate

Van der Valk Hotel De Bilt – UtrechtDe Bilt, Utrecht, Nederland
On-site Full-time

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Experience Level

Experience

Qualifications

Why Join Us?In addition to attractive employment conditions and a salary in accordance with the Hospitality Collective Labor Agreement, we offer a stimulating environment where you can develop yourself. Various (online) training sessions and workshops are available tailored to your personal goals in your position. To make your workdays even more enjoyable, we provide a delicious meal every day, from which you can choose from our menu. You enjoy the same meals as our guests. We place great importance on a good work-life balance. As a colleague of Van der Valk Hotel De Bilt – Utrecht, you will benefit from significant discounts on stays...

About the job

Become a Part of Our Family!

Are you a cheerful individual with a polished appearance eager to welcome our guests? We are looking for you to join our team!

At Van der Valk, we are a unique family business with a rich history. With nearly one hundred hotels worldwide, each led by a family member, we are a close-knit family that works closely together. This long-standing tradition creates beautiful stories and a true home-away-from-home feeling, both for our employees and our guests.

Your Role:

As a Front Office Associate, you are the face of our hotel. Your warm welcome, ability to answer inquiries, and provide information about the surroundings and facilities contribute significantly to our guests' pleasant stay. During your shift, you will handle various phone calls, incoming and outgoing emails, and make room and restaurant reservations.

Excited Already?
Alongside your Front Office colleagues, you will be the heart of the hotel. Your hospitable and enthusiastic attitude serves as our business card, ensuring our guests feel welcomed and at home. In addition to checking in and out our guests, you will also manage efficient administration of reservations and other important documents. If you enjoy customer contact and hospitality, we are looking for you!

What Makes You the Perfect Colleague?

We are seeking a full-time colleague who is flexible and willing to work during weekends and holidays (the exact number of hours and timings will be discussed). You are a team player with a professional appearance. For this role, a minimum of an MBO level 3 or 4 education in Tourism, Hotel Management, or similar fields is required, along with 1 to 3 years of experience in a similar role. It is advantageous if you live near the hotel and possess the ability to remain calm under pressure.

Most importantly, hospitality is in your DNA! You are enthusiastic and attentive to our guests' needs.

About Van der Valk Hotel De Bilt – Utrecht

Van der Valk is a family-run hotel chain with a strong commitment to hospitality. Each hotel is managed by a family member, ensuring a warm and personal touch. Our extensive experience and dedication to creating memorable experiences for guests make us a distinguished brand in the hospitality industry.

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