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Experience Level
Mid to Senior
Qualifications
Required Qualifications:High School Diploma or equivalent required; Bachelor's Degree preferred.2-4 years of leadership experience in the hospitality industry or a similar role. Proficient in night audit functions, including balancing daily revenue and making necessary adjustments. Exceptional skills in managing guest complaints professionally, especially during late-night hours. Able to work independently and make critical decisions without immediate management oversight. Strong knowledge of hotel operations, including Front Desk, Concierge, and Guest Services, with experience in high-profile guest interactions. Familiarity with property management systems such as Opera and SynXis. Excellent verbal and written communication skills in English. Physical ability to stand or walk for a minimum of eight hours per shift. Quick to observe and respond to situations requiring immediate attention.
About the job
As the Front Office Manager reporting directly to the Director of Front Office, you will play a pivotal role in overseeing the Rooms department. Your leadership will ensure that our service standards are met with professionalism, warmth, and a commitment to guest satisfaction.
Oversee all operations within the Rooms department, maintaining high service standards and a friendly environment.
Lead by example to create a collaborative and compassionate workplace culture.
Address and resolve guest concerns promptly, ensuring a memorable experience by effectively communicating with the relevant departments.
Drive revenue growth for rooms through upselling, promoting loyalty programs, and supporting Revenue Management initiatives.
Manage hotel operations during overnight shifts, focusing on front office tasks, night audits, and maintaining safety and security protocols.
Ensure accurate reporting of daily operations in compliance with auditing standards.
About AccorHotels
At AccorHotels, we are passionate about offering our guests exceptional experiences that connect them to the best of our destinations. Our hotels boast unique architecture, stunning décor, and exceptional amenities, designed to create unforgettable memories. Fairmont Chicago, Millennium Park, features spacious and elegantly appointed guest rooms, including newly renovated accommodations and the Fairmont Gold Lounge. With a focus on luxury and service, we also offer exciting seasonal events and premium event spaces.
Full-time|$82K/yr - $87K/yr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Join Our Team as Front Office ManagerAt Soho House, the role of Front Office Manager is vital in delivering exceptional hospitality and creating a welcoming atmosphere for our members and guests. This role focuses on fostering professional relationships with both internal and external stakeholders while implementing efficient processes that enhance the overa…
Full-time|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Role Overview Soho House Chicago is hiring a Food & Beverage Manager to oversee daily food and beverage operations at our West Loop location. This role ensures high standards of quality and service across our culinary offerings, supporting the atmosphere that defines Soho House. What You Will Do Direct day-to-day food and beverage service, maintaining consistency and quality. Lead and motivate a team, setting clear expectations for service and hospitality. Guide menu development in collaboration with culinary staff. Oversee staff training and ongoing development. Manage inventory and uphold cost controls. What We Look For Experience managing food and beverage operations in hospitality or a similar setting. Strong leadership skills and a hands-on approach to team management. Commitment to delivering memorable guest experiences. Creativity and attention to detail. Location Soho House Chicago113-125 N Green StChicago, IL 60607
Full-time|$23/hr - $23/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Join Our Team as a Host at The Allis! At Soho House, a Host serves as one of the first points of contact for our esteemed members, guests, and staff, welcoming them before they embark on their dining journey. You will be pivotal in crafting a warm atmosphere by greeting guests as they arrive, managing incoming calls, and orchestrating reservations for our Club and Food & Beverage operations. As a Host, you will utilize your exceptional organizational and interpersonal skills to foster a positive experience from arrival to departure. Your role may also involve training fellow reception team members, ensuring that everyone adheres to the high service standards set at Soho House. Mastery of our phone system, a welcoming demeanor, and attentiveness to reservation details are essential to your success in this position. Your Responsibilities Include: Warmly welcoming every member and guest by name when possible, and ensuring that new guests feel at home. Efficiently answering high-volume phone lines, providing detailed information about menus, operational hours, amenities, reservations, and handling general inquiries. Creating and managing reservations for our Club and restaurants while assisting Food & Beverage Managers with service standards and execution. Engaging with guests and team members in a friendly, accurate, and discreet manner. Collaborating with the reception team to maintain outstanding service and effectively manage expectations. Building strong relationships with members and guests, and communicating feedback to management for quality assessments. Encouraging a fun and positive atmosphere through professionalism and approachability. Performing additional duties as assigned by supervisors or managers. Qualifications: A minimum of 3+ years of experience in a similar role. Proficiency in OpenTable and MICROS systems is required. Experience in handling high-volume phone traffic and responding to inquiries with professionalism and timeliness. Strong problem-solving abilities and conflict resolution skills for any anticipated or existing issues. Detail-oriented, articulate, and able to multitask effectively in a busy environment.
Full-time|$23/hr - $23/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Role overview The Club Host at Soho House Chicago acts as the first point of contact for members, guests, and staff at 113-125 N Green St. This position sets the tone for the club’s dining experience by greeting arrivals, managing departures, and ensuring each guest feels welcome and supported throughout their visit. Key responsibilities Greet members and guests by name whenever possible, offering a warm and genuine welcome to all visitors. Manage a busy phone line, providing accurate information about menus, operating hours, and reservation availability. Coordinate reservations for the club and its restaurants, and assist Food & Beverage Managers on the floor as needed. Respond to calls and in-person requests with friendliness, discretion, and careful attention to detail. Work alongside the reception team to uphold high service standards and manage member expectations. Build rapport with guests and members, relaying both compliments and concerns to management. Foster a positive, professional, and enjoyable atmosphere through approachability and teamwork. Take on other tasks as assigned by supervisors or management. Additional responsibilities This role may involve training new reception team members, mastering the phone system, tracking expected covers, and preparing tables for upcoming reservations. Strong organizational and interpersonal skills are important for success as a Club Host.
Full-time|$13/hr - $13/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Role overview Servers at Soho House Chicago help create memorable dining experiences for members and guests. This position guides guests through the menu, answers questions about dishes and allergens, and ensures each interaction is warm and attentive. Servers handle pre-service and post-service duties, manage orders in the POS system, and stay alert to guest needs. Teamwork is important to keep service smooth and consistent. What you will do Build and maintain professional relationships with colleagues and management, completing all required Club School training checklists. Enhance the dining experience by recommending food and drink pairings, sharing daily specials, and following Soho House Standards to help drive sales. Notify Management and the Executive Chef about any food allergies or concerns to ensure guest safety. Complete shift check-out reports accurately and obtain management approval. Follow all health and safety guidelines, as well as company policies and relevant regulations. Ensure food orders are plated and served correctly to members and guests. Assist runners and bussers with service bar tickets for efficient table service. Keep the server alley and bar area clean and organized, including polishing silverware and glassware as needed. Maintain a thorough understanding of the menu to assist guests with recommendations. Take on other duties as assigned by supervisors or managers. Location Soho House Chicago113-125 N Green StChicago, IL 60607
Full-time|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Role Overview Soho House Chicago seeks a Club Runner to support daily operations and create a welcoming atmosphere for members and guests. This hands-on role helps keep service running smoothly throughout the club. Main Responsibilities Assist with food and beverage service as needed Help maintain cleanliness across club spaces Contribute to a friendly, inviting environment for everyone in the club Location Soho House Chicago113-125 N Green St, Chicago, IL 60607
Temporary|$13/hr - $13/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
The Role...Join us at Soho House Chicago as a Bartender, where you'll be responsible for crafting both alcoholic and non-alcoholic beverages, serving food, and delivering exceptional service to our guests and members. As a Bartender, you embody the essence of our brand, collaborating with the management team and contributing to our global food and drink program. Your professional demeanor and magnetic energy will foster an inviting atmosphere that encourages conversation and stimulates sales.In this role, you will engage with customers, remember their preferences, answer inquiries, recommend menu items, and expertly prepare and serve drinks. You will also have the opportunity to upsell products, create signature recipes, use the appropriate equipment and ingredients, and maintain cleanliness in your workspace. A successful Bartender at Soho House is neat in appearance, possesses a friendly persona, and maintains a keen understanding of craft cocktails!Seasonal Position: This role is expected to run through September.
Temporary|$24/hr - $24/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Soho House Chicago is seeking a Seasonal Dishwasher (Porter) to join the team from May through September. This role is essential in maintaining a clean and organized kitchen, supporting daily operations by handling dishwashing duties and assisting with general cleanliness. Role overview This position focuses on cleaning and organizing pots, pans, silverware, dishware, glassware, and kitchen equipment. The Dishwasher (Porter) operates industrial dishwashers, removes rubbish, and occasionally helps the Chef on Duty. Keeping the kitchen safe, tidy, and running smoothly is central to the job. Main duties Wash, rinse, and organize kitchen items to meet daily needs. Follow health and safety guidelines, ensuring compliance with policies and laws. Work from established checklists and standard procedures. Maintain a safe and organized work area. Attend required training sessions and meetings. Operate industrial cleaning equipment effectively. Remove rubbish, mop floors, and sort both dirty and clean items. Handle inventory carefully to minimize breakage. Adapt to changing needs and assist with various kitchen tasks as needed. Collaborate with other kitchen staff when required. Requirements At least 1 year of steady experience in a similar dishwashing or porter position. Strong focus, organization, and ability to prioritize tasks. Efficient work habits while meeting company standards. Quick to respond to unexpected situations. Flexible schedule, including nights, weekends, and holidays. Positive attitude and effective communication skills as part of a team. Physical requirements Ability to use hands for grasping and holding various objects. Stand for long periods, typically up to 8 hours per shift. Move quickly and efficiently throughout the kitchen. Lift, carry, or move items as needed for the role. Location: Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Full-time|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Soho House Chicago is looking for an Allis Runner to join the team at 113-125 N Green St. This role plays an important part in the daily dining experience, helping to maintain a warm and welcoming environment for guests while supporting smooth service. Key responsibilities Support wait staff by assisting with guest requests and table service Deliver food and drinks quickly and accurately to tables Maintain cleanliness and organization in the dining area during service Team and atmosphere Soho House & Co. is known for blending hospitality and creativity in a distinctive setting. As an Allis Runner, you will work closely with colleagues to help make each guest’s visit memorable and enjoyable.
Part-time|$13/hr - $13/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
The Role... As a valued Server at Soho House Chicago, you will play an essential role in delivering an exceptional dining experience. Your responsibilities will include engaging with members and guests to discuss menu items, addressing any allergies, and embodying our elevated service standards. The Server is key to ensuring guest satisfaction and the overall success of our service. A successful Server demonstrates a positive attitude, attention to detail, and the ability to work effectively under pressure. You will communicate seamlessly with both Front of House (FOH) and Back of House (BOH) staff to create an enjoyable atmosphere for our guests. Seasonal Position: This role is expected to run from April through September. Main Duties Foster professional relationships with coworkers and management while completing all training processes as outlined in Club School. Enhance the dining experience by suggesting food and drink pairings and discussing daily specials to drive sales through clear and friendly communication, adhering to Soho House standards. Maintain open communication with management and the Executive Chef regarding any allergies or potential risks encountered during service. Complete end-of-shift check-out reports, ensuring accuracy and management approval. Uphold health and safety policies along with all company protocols, procedures, and applicable laws. Ensure timely and correct plating of food orders before serving to guests. Assist runners and bussers as needed to support the service team effectively. Keep the server alley and bar area clean and stocked, while polishing silverware, dishes, and glassware as required. Possess comprehensive knowledge of the menu to make informed suggestions to guests. Perform additional duties as assigned by supervisors or management.
Temporary|$23/hr - $23/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Role overview Soho House Chicago is hiring a Seasonal Host to join the team from May through September at 113-125 N Green St, Chicago, IL 60607. As the first point of contact for members, guests, and staff, the host sets the tone for each visit. Warm greetings, strong organizational skills, and a professional, friendly manner help ensure every guest feels welcome. What you will do Greet members and guests by name when possible, making everyone feel at home from the moment they arrive. Manage a busy phone line: answer questions, provide information about menus, hours, and amenities, and handle reservations for the Club and dining areas. Support Food & Beverage Managers on the floor and help maintain Soho House service standards. Communicate clearly and warmly in every interaction. Work closely with the reception team to deliver consistent, high-quality service and manage expectations. Build rapport with members and guests, sharing feedback with management as needed. Contribute to a positive, approachable atmosphere throughout the club. Take on additional tasks as assigned by supervisors or managers. Additional details This is a seasonal position, running from May through September. Comfort with the phone system and the ability to anticipate guest needs are important for success. There may be chances to mentor new reception team members and help instill Soho House service standards.
Full-time|$25/hr - $25/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
About the Role Soho House Chicago is hiring a Pastry Cook I to join the pastry team at 113-125 N Green St, Chicago. This role works closely with the Pastry Chef to craft desserts and pastries that balance simplicity with memorable flavors. The Pastry Cook I manages various pastry kitchen tasks, from prepping and production to a-la-carte service, while keeping an eye on cost efficiency and quality. Success in this position means being a reliable team member who can handle multiple stations, execute all menu items, and maintain consistent standards in every pastry served. Main Responsibilities Prepare house-made pastries, following recipes and contributing creative ideas. Work independently across all pastry stations to deliver both a-la-carte and production pastries in a busy kitchen. Support the Pastry Chef with line operations and inventory, helping to control food costs, reduce waste, and educate staff about cost of goods sold (COGS) and profitability. Oversee and train Pastry Cooks, including onboarding and hands-on instruction. Follow all health and safety protocols, staying compliant with company policies and legal requirements. Maintain precision and attention to detail in plating a-la-carte dishes and preparing family meals. Assist with end-of-shift reports and handover documentation as directed by the Pastry Chef. Uphold company goals and deliver a consistent guest experience that meets Soho House Standards for service (3-8-10). Promote a positive team atmosphere and help create a welcoming work environment. Skills and Qualifications Minimum 3 years of experience in an upscale, high-volume culinary setting. Strong skills in preparing pastries from scratch and plating both a-la-carte and production items. Ability to execute all menu items and maintain top quality across all stations. Valid food handler’s certificate required. Clear communication, ability to follow directions, and a collaborative team mindset.
Temporary|$100K/yr - $120K/yr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Job Purpose: The Head of Membership at Soho House Chicago plays a vital role in cultivating, acquiring, managing, and retaining our esteemed members. Collaborating closely with the Regional Managing Director, this position leverages a robust network across Chicago to build and sustain high-value relationships. This network is crucial for ensuring the Membership Committee maintains the highest standards and consistently achieves membership targets with quality new members. An active socialite within the city, the Head of Membership will foster connections with businesses and individuals alike, attracting new members through hosting lunches, dinners, and various outreach events, solidifying Soho House's status as the premier members' club. This role demands a blend of strategic vision, community involvement, and hands-on member management, requiring a commitment of at least two nights per week on-site to attend or host key events aimed at driving membership growth. The Head of Membership will lead a dedicated team and collaborate with the Membership Manager to oversee member behavior, introductions, and retention strategies. Please note: This position is a temporary maternity leave cover expected to run from June through November.
Temporary|$16/hr - $16/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Soho House Chicago is hiring a Seasonal Food Runner to help deliver smooth, attentive dining service for members and guests. This temporary role runs from May through September and is based at 113-125 N Green St in Chicago’s West Loop. What you will do Prepare tables, deliver food orders, and explain menu items to guests. Work closely with the kitchen and front-of-house teams to keep service running efficiently. Follow Soho House & Co's Steps of Service, including refilling water, clearing and crumbing tables, restocking supplies, and expediting orders. Handle special guest requests by offering alternatives or escalating to management when needed. Check orders for accuracy and presentation before serving. Support high-volume service by anticipating guest needs and assisting servers, the Executive Chef, and the General Manager. Comply with health and safety policies, including allergy protocols, and follow all company and regulatory standards. Keep the server alley and expo area clean and stocked. Know the menu and offer recommendations when asked. What we’re looking for Ability to stay calm and friendly under pressure, especially during busy shifts. Quick problem-solving skills and a team-oriented approach. This seasonal position is ideal for someone who enjoys working in a lively hospitality setting and values attentive, thoughtful service.
Temporary|$16/hr - $16/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Soho House & Co. is looking for a Seasonal Barback to join the team at Soho House Chicago, located at 113-125 N Green St. This role plays a key part in supporting bartenders and helping the bar run smoothly during busy shifts. The Barback ensures the bar stays stocked, organized, and clean, contributing to a welcoming atmosphere for guests. Key responsibilities Restock and organize bar supplies regularly during each shift Keep the bar area clean and orderly at all times Prepare garnishes and assist with bar setup as needed Make sure bartenders have all necessary tools and ingredients on hand What we look for Familiarity with bar menus and beverage options Strong attention to detail Dedication to providing excellent service Comfort working in a busy, team-oriented environment Seasonal details This is a seasonal position running from May through September at Soho House Chicago.
Temporary|$22/hr - $22/hr|On-site|Soho House Chicago, 113-125 N Green St, Chicago, IL 60607
Soho House Chicago is looking for a Seasonal Pool Attendant to join the team for the summer months. This position is based at 113-125 N Green St and runs from May through September. The role centers on supporting members and guests by maintaining a welcoming, safe, and orderly pool environment. Key Responsibilities Greet guests upon arrival and help ensure a positive and safe pool experience. Deliver attentive, friendly service to everyone at the pool area. Monitor the pool, locker rooms, and changing facilities for cleanliness and order. Share information about pool services and amenities with guests. Keep towels and water supplies stocked for members and guests. Test pool water to confirm safety before use. Verify that all members have registered before using the pool. Enforce pool rules and address violations promptly and respectfully. Follow all departmental, safety, and sanitation procedures. Maintain up-to-date knowledge of property amenities. Assist guests with questions or needs during their visit. Seasonal Details This is a temporary role for the summer season, with employment expected from May through September at Soho House Chicago.
Position Overview:As the Front Office Manager reporting directly to the Director of Front Office, you will play a pivotal role in overseeing the Rooms department. Your leadership will ensure that our service standards are met with professionalism, warmth, and a commitment to guest satisfaction.Oversee all operations within the Rooms department, maintaining high service standards and a friendly environment.Lead by example to create a collaborative and compassionate workplace culture.Address and resolve guest concerns promptly, ensuring a memorable experience by effectively communicating with the relevant departments.Drive revenue growth for rooms through upselling, promoting loyalty programs, and supporting Revenue Management initiatives.Manage hotel operations during overnight shifts, focusing on front office tasks, night audits, and maintaining safety and security protocols.Ensure accurate reporting of daily operations in compliance with auditing standards.
Horizon3ai is looking for an Office Operations Manager to keep daily operations on track at the Chicago office. This position plays a key role in maintaining an efficient workspace and supporting the team's productivity. Responsibilities Oversee administrative functions and manage office activities Coordinate day-to-day operational tasks Allocate and manage office resources to meet team needs Assist with putting operational strategies in place to help reach company objectives Location This role is based in Chicago, Illinois.
Full-time|$50K/yr - $70K/yr|On-site|Chicago, Illinois, United States
As an integral member of the cym-living team, the In-House Recruiter will take ownership of the entire recruitment process and pre-employment onboarding for our diverse portfolio in property management. This dynamic role supports both onsite property teams and corporate departments by sourcing, screening, and hiring for a variety of high-volume field roles such as leasing, maintenance, and contact center positions, alongside corporate roles.The Recruiter will collaborate closely with operations leaders to identify staffing needs, maintain pipeline visibility, and ensure swift placement of exceptional candidates who align with our company culture. Responsibilities include drafting offer letters, overseeing background checks, and coordinating a seamless onboarding experience for new hires.This position demands a proactive, organized individual who thrives in a fast-paced environment and is skilled at driving the hiring process forward without the need for constant direction. The ideal candidate will excel in building candidate pipelines, reaching out directly to potential hires, and anticipating staffing needs across the organization. By taking full ownership of recruitment efforts, this individual will directly contribute to enhancing our business performance.
Full-time|On-site|Chicago, Illinois, United States
OverviewAs an essential member of our team, the Office Manager plays a pivotal role in ensuring the seamless operation of our corporate headquarters. This position is focused on delivering vital administrative and operational support across the organization, enabling us to foster a productive and welcoming work environment. You will be the go-to person for daily office functions, travel arrangements, shipping logistics, onboarding new team members, and managing shared resources.This hands-on role requires a proactive individual who can provide exceptional support to employees, visitors, vendors, and building management, while maintaining a flexible approach to meet the evolving needs of our teams.Key ResponsibilitiesOffice Operations & On-Site SupportWelcome visitors and manage guest registrations while ensuring front-desk coverage.Handle badge management, guest passes, and oversee general building access protocols.Submit, track, and follow up on maintenance and building requests, including the scheduling and setup of conference rooms.Organize office meals, including lunches, breakfasts, and catered meetings.Plan and coordinate company events, managing logistics, vendor relations, supply orders, internal team coordination, and on-site execution for smooth operations.Maintain and organize kitchen supplies, snacks, and communal areas.Oversee the ordering and management of office supplies and shared materials.Manage incoming deliveries, outgoing mail, shipping requirements (including labels), and document shredding.Ensure office cleanliness and organization, including shared equipment and resources.Administrative and Operational SupportAssist with onboarding and offboarding processes, ensuring workspace readiness.Monitor and direct requests from shared inboxes.Provide administrative support across teams as necessary.Handle basic check deposits and printing tasks, including coordinating with Accounting on relevant queries.
