About the job
The Fulfillment Process Assistant plays a crucial role in overseeing workflow assignments within a fast-paced fulfillment and distribution environment. This position entails supporting management in areas including safety, production efficiency, cost management, and quality assurance, while fostering a positive working atmosphere for all employees. As a servant leader, you will be hands-on in addressing challenges, equipping team members with the necessary tools, and removing obstacles to enhance their performance. Empathy and compassion for associates are key attributes, alongside a passion for leadership that empowers the team.
Responsibilities
- Develop and maintain a comprehensive understanding of all processes and policies.
- Assist Operations Managers in assigning daily work responsibilities, including labor allocation and leading shift start-up meetings.
- Quickly identify and resolve workflow challenges, collaborating with leadership as necessary.
- Prioritize safety, production, cost, and quality in all decision-making processes.
- Exhibit patience and strong communication skills, providing timely and constructive feedback.
- Foster interdepartmental communication.
- Implement and monitor continuous improvement processes for the team.
- Coordinate and track daily attendance and break periods.
- Report on labor hours and Units Per Hour (UPH).
- Ensure compliance with Standard Operating Procedures (SOP) and maintain an organized work environment.
- Support the onboarding and training process for new associates.
- Comfortably present information to varying group sizes.
- Embrace and support teams through changes and continuous improvement initiatives.
- Collaborate with trainers and leadership to utilize learning tools effectively.
- Provide feedback to enhance operational efficiency and employee experience.
- Work collaboratively with team members and leadership.
- Enforce safety guidelines, cleanliness, and security standards.
- Take on additional tasks as assigned by leadership.
- Demonstrate proficiency in warehouse management software.
