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Full-Time Supervisor at Steve Madden | London

Kurt GeigerLondon, London, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess excellent communication skills, a strong understanding of what exceptional customer service looks like, and previous experience in retail. A passion for fashion and a keen awareness of current trends will set you apart. You should be self-motivated, driven by targets, and confident in a team environment.

About the job

Join Our Team


At Kurt Geiger, we pride ourselves on being a progressive and inclusive footwear and accessories brand that thrives on creativity and kindness. Our mission is to empower our team members to embrace their individuality and express themselves authentically, inspired by the vibrant culture of London. For over 50 years, our talented in-house designers have been crafting unique and iconic designs that reflect the city's dynamic spirit. The rainbow symbolizes our commitment to community and the rich tapestry of personal styles we celebrate.

 

Core Values: United in Love | Diversity | Change | Equality | Kindness | Freedom | Unity Against Racism

Your Role:

  • Deliver outstanding customer service consistently.
  • Oversee store security by managing keys during opening and closing in the absence of senior management.
  • Handle the opening and closing of the till system effectively.
  • Warmly welcome customers, assisting them in finding products that meet their needs while setting an example for the team.
  • Manage stock efficiently through organized pair checks and maintaining a well-ordered stockroom.
  • Ensure a neat and well-stocked sales floor, upholding store presentation standards.
  • Support the management team by working toward individual and team sales goals.
  • Promote Kurt Geiger's loyalty programs, highlighting benefits to enhance customer experience.
  • Assist in training and developing team members when senior management is unavailable.
  • Contribute to the planning and execution of promotional activities.
  • Serve as a brand ambassador by adhering to uniform standards (all black, unbranded, and representative of the brand).
  • Participate in training sessions to enhance your role as a confident brand ambassador.
  • Support management with weekly trade reports and conference calls during absences.
  • Conduct daily team briefings and set targets in the absence of the manager.

What We’re Looking For:

  • Excellent communication skills.
  • A strong understanding of exceptional customer service.
  • Previous retail experience.
  • Passion and awareness of current fashion trends.
  • Self-motivated and target-driven.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • Competitive salary.
  • Attractive bonus structure.
  • Stylish shoes every season.
  • Fantastic employee discounts.

About Kurt Geiger

Kurt Geiger is a renowned footwear and accessories brand based in London, dedicated to creativity, inclusivity, and kindness. With over five decades of experience, we design unique products that resonate globally, drawing inspiration from the vibrant culture and diverse community of London.

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