General Manager at Benugo | Solihull

BenugoSolihull

On-site Full-time

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Experience Level

Manager

Qualifications

A minimum of 3 years’ experience in a similar retail management role. Barista experience is advantageous. Exceptional leadership and communication skills. A proactive and positive attitude. Ability to prioritize and manage multiple tasks in a dynamic environment. Meticulous attention to detail and excellent record-keeping skills. A passion for hospitality and a commitment to delivering exceptional guest experiences. A collaborative team player who leads by example. Adept at adapting to challenges with a solution-oriented mindset.

About the job

Commercial Responsibilities:

Oversee business performance at the location to meet company forecasts and yearly targets.
Analyze sales performance to drive profitability while consistently elevating standards.
Coordinate marketing initiatives, including promotional events and discount schemes.

People Management:

Provide clear direction and briefings to the team.
Deliver constructive feedback on performance through structured reviews.
Recruit top talent to build an exceptional team.

Client Service:

Establish and nurture a professional relationship with John Lewis.
Ensure effective communication and engagement with clients.
Regularly assess customer feedback and develop action plans based on insights.

Health & Safety, Food Safety, and ESG:

Achieve a minimum score of 90% on European Safety Bureau assessments and 5-star ratings on EHO visits.
Ensure compliance with statutory health and safety, food safety, and environmental legislation.

About Benugo

Founded with a vision to create not just superb, natural food, but also memorable experiences, Benugo continues to thrive. Our brand encompasses award-winning high street stores and cafes within some of the world's most cherished public spaces and visitor attractions. We are thrilled to expand our partnership with John Lewis to deliver a new culinary experience in their in-store restaurants across 32 locations. This is an exciting opportunity to reimagine dining with fresh, quality ingredients sourced from local suppliers. Are you a visionary hospitality leader ready to shape an iconic partnership? Join us as a General Manager to lead the catering and hospitality strategy for a prestigious collaboration.

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General Manager at Benugo | Solihull

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General Manager at Benugo | Solihull

Experience Level

Qualifications

About the job

About Benugo

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