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General Manager - Benugo

BenugoNorwich
On-site Full-time

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Experience Level

Manager

Qualifications

At least 3 years of experience in a similar retail management role. Barista experience is a plus. Exceptional leadership and communication abilities. A proactive and positive attitude. Proficient in managing multiple tasks in a dynamic, fast-paced environment while maintaining composure under pressure. Strong attention to detail and diligent record-keeping skills. A genuine passion for hospitality and delivering outstanding guest experiences. A collaborative team player. Demonstrates initiative and leads by example. Capable of adapting to challenges and opportunities with a solution-oriented mindset.

About the job

As the General Manager, you will play a pivotal role in steering the growth and development of our operations. Your leadership will encompass various essential tasks including devising effective sales strategies, spearheading recruitment and training processes, ensuring the highest quality of food and service, and maintaining an active presence on the floor.

Key Responsibilities:

Commercial Management:

  • Oversee the business performance at the location, ensuring alignment with company forecasts and annual targets.
  • Analyze and enhance profitable sales while continually raising quality standards.
  • Plan and execute marketing initiatives, including promotional events and discount programs.

Team Leadership:

  • Provide clear guidance and briefings to your team.
  • Deliver constructive feedback through structured performance reviews.
  • Recruit top talent for the location.

Client Relations:

  • Cultivate and sustain a strong professional relationship with John Lewis.
  • Ensure seamless communication and engagement with John Lewis.
  • Regularly assess customer feedback and implement action plans based on findings.

Health & Safety, Food Safety, and ESG Compliance:

  • Achieve a minimum score of 90% on European Safety Bureau evaluations and maintain 5-star ratings during Environmental Health Officer visits.
  • Ensure compliance with health, safety, and environmental legislation and company policies.

About Benugo

Founded with a vision to create not only exceptional natural food but also unforgettable experiences, Benugo has remained true to its mission. Our brand encompasses award-winning high street stores, cafés, and restaurants located in some of the most cherished public spaces and visitor attractions worldwide. We are thrilled to expand our partnership with John Lewis, launching a new brand for their in-store restaurants across 32 locations. This is an exciting opportunity to redefine our offerings using fresh, quality ingredients sourced from local suppliers. Join us as we shape the future of hospitality together.

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