Disclaimer: This job description provides a general overview of the responsibilities and requirements for this position. Specific tasks and tools will be discussed in detail during the final interview. Please apply only if you match the required location and skills. We value candidates who can excel in this role!
Join Our Team as a General Virtual Assistant with AppFolio Experience!
Wing is on a transformative journey to redefine the future of work for businesses globally! We aim to be the go-to partner for organizations looking to build exceptional teams and streamline their operations.
We are currently seeking a dedicated General Virtual Assistant to join our team immediately.
Work Arrangement: Full Time, Remote
Industry: Property Management
About Our Client: Our client manages an extensive portfolio of properties and handles significant administrative tasks, including invoice processing, work order management, and data entry. They are aiming to enhance their operations by utilizing a virtual assistant to alleviate their internal staff from monotonous tasks.
Core Responsibilities:
1. Work Order Processing: Review submitted work orders, ensure accompanying photos and notes, escalate issues as necessary, and follow up on missing information.
2. Invoice Management: Accurately associate invoices with properties, maintain precise records, and perform data entry related to invoices.
3. Emergency Dispatch/Admin Support: Monitor for emergencies (e.g., flooding toilets), assess urgency, and escalate or dispatch as required, including potential after-hours coverage. Note: Training will be provided for this task.
Required Tools and Software:
- AppFolio (property management and work order system)
- Experience with property management tools is essential.
Training Provided On:
- Nextiva (for calls/VOIP)
- Google Chat (for internal communication)
- Company-provided email and potentially other property management or communication tools.
Essential Qualifications: Must have AppFolio experience and a minimum of 3 years of experience as a Virtual Assistant.
Technical Requirements:
- USB Headset with Noise Cancellation