Genesys Cloud Support Engineer

TTEC DigitalManila

On-site Full-time

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Experience Level

Entry Level

Qualifications

To thrive in this role, you should have a solid understanding of the Genesys platform, excellent problem-solving skills, and the ability to communicate technical information clearly. A background in customer service or technical support is a plus. We are looking for individuals who are passionate about enhancing customer experiences and who can work collaboratively with teams.

About the job

The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.

As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

About TTEC Digital

At TTEC Digital, we are committed to delivering exceptional customer experiences. Our team of experts specializes in integrating cutting-edge technologies to ensure that businesses can effectively connect with their customers. With numerous accolades and certifications, we are a leader in the customer experience industry.

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