Genuine Inbound Technical Support Specialist at Adeeba | Kolkata

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong problem-solving skills and technical knowledge. Excellent communication skills in English. Ability to work in a fast-paced environment. Prior experience in technical support is a plus. A customer-first approach to service.

About the job

Join Adeeba E Services Pvt Ltd as a Genuine Inbound Technical Support Specialist in Kolkata. In this role, you will be responsible for providing exceptional technical assistance to our customers, ensuring their queries are resolved efficiently and effectively. You will work closely with our team to deliver top-notch service and contribute to customer satisfaction.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of customer support solutions, dedicated to enhancing client experiences through innovative technology and exceptional service. Join our dynamic team and be part of a company that values growth, integrity, and customer satisfaction.

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We are seeking a skilled Inbound Technical Support Specialist to join our dynamic team at Adeeba Group. The ideal candidate will have 1 to 2 years of experience in providing exceptional inbound and outbound technical support in an international BPO setting. Your role will involve troubleshooting a variety of technical issues related to computers, printers, broadband, routers, email, and Apple devices such as iPhones and iPads.Key Responsibilities:- Handle inbound technical support calls and provide accurate resolutions to customer inquiries.- Effectively close calls and ensure customer satisfaction.- Exhibit strong communication skills in English, both verbal and written.- Work flexible night shifts as required.

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Join our dynamic team as an Inbound Technical Support Specialist at Adeeba E Services Pvt Ltd in Kolkata. In this role, you will be the first point of contact for customers seeking technical assistance, providing exceptional support and troubleshooting solutions to ensure customer satisfaction. You will handle inquiries via phone and chat, guiding clients through technical processes while maintaining a high standard of service.

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Genuine Inbound Technical Support Specialist at Adeeba | Kolkata

Experience Level

Qualifications

About the job

About Adeeba E Services Pvt Ltd

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