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Experience Level
Entry Level
Qualifications
Requirements Fluency in German (both written and spoken) is essential; proficiency in English is a plus. Prior experience in customer service, ideally within the data or technology industry. Exceptional communication skills with an emphasis on technical support and customer satisfaction. Strong problem-solving abilities and the capability to address technical inquiries effectively. Ability to work independently and manage multiple tasks in a fast-paced environment. Familiarity with CRM software and data management tools is preferred. Willingness to work flexible hours, including evenings and weekends as needed.
About the job
Join the dynamic team at Mercier Consultancy MD as a German Speaking Customer Service Representative specializing in the Data sector. This remote opportunity allows you to work from Poland while engaging with clients and providing outstanding support. If you have a keen interest in data and a dedication to delivering top-notch customer service, we encourage you to apply!
Key Responsibilities
Respond to customer inquiries regarding data services, products, and account management via phone, email, and live chat in German.
Offer technical support and solutions for data-related questions and concerns.
Assist customers with troubleshooting, service modifications, and account updates.
Accurately document all customer interactions in our CRM system for effective reporting.
Collaborate with data management teams to enhance service delivery and resolve customer issues.
Stay updated on industry trends to provide clients with the latest information and best practices.
About Mercier Consultancy MD
Mercier Consultancy MD is a forward-thinking consultancy firm specializing in data solutions. Our mission is to empower businesses through innovative data management practices and exceptional customer support.
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Join the dynamic team at Mercier Consultancy MD as a German Speaking Customer Service Representative specializing in the Data sector. This remote opportunity allows you to work from Poland while engaging with clients and providing outstanding support. If you have a keen interest in data and a dedication to delivering top-notch customer service, we encourage you to apply!Key Responsibilities Respond to customer inquiries regarding data services, products, and account management via phone, email, and live chat in German. Offer technical support and solutions for data-related questions and concerns. Assist customers with troubleshooting, service modifications, and account updates. Accurately document all customer interactions in our CRM system for effective reporting. Collaborate with data management teams to enhance service delivery and resolve customer issues. Stay updated on industry trends to provide clients with the latest information and best practices.
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