German-Speaking Customer Support Specialist with Relocation Package

Mercier ConsultancyPleven, Pleven Province, Bulgaria

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProficiency in German and English, both written and spoken. Native-level fluency is highly preferred. Clearly indicate your native language and nationality in your CV and/or cover letter. Prior experience in customer support or related fields is a plus. Exceptional communication and problem-solving abilities. Capable of working both independently and in a team setting. Strong organizational skills with a keen attention to detail. Willingness to relocate to Sofia with full relocation support provided. Familiarity with customer support software is advantageous.

About the job

In this role, you will be the go-to for German-speaking customers, managing their inquiries, resolving challenges, and guaranteeing a seamless customer journey.

Key Responsibilities

Provide exemplary customer support to German-speaking clients through phone, email, and chat channels.
Effectively troubleshoot and resolve customer issues.
Accurately document customer interactions in the CRM system.
Work collaboratively with cross-functional teams to escalate and sort out complicated problems.
Adopt a customer-focused approach to boost satisfaction and engagement.
Maintain professionalism and empathy in all customer interactions.

About Mercier Consultancy

Mercier Consultancy is a dynamic organization known for its commitment to excellence in customer service within a diverse international setting. We pride ourselves on providing a supportive work environment that fosters growth and development for our employees.

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