German-Speaking Service Desk Agent

d-ployRemote — Cape Town, Western Cape, South Africa

Remote Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Deliver technical support and troubleshooting for computer hardware and software, mobile devices, and various technology products. Maintain detailed documentation of user issues within the ITSM tool. Follow established processes and knowledge documentation. Manage the ticket backlog efficiently. Participate in continuous service improvement initiatives, including knowledge script creation and training document updates. Collaborate closely with on-site IT technicians. Required Skills and Qualifications:Fluency in German and English; proficiency in additional languages is a plus. Advanced knowledge of MS Office applications is advantageous. Strong problem-solving and analytical skills. Excellent communication abilities. Attention to detail and capacity to handle multiple tasks simultaneously. Ability to work independently and efficiently. Willingness to adhere to directions and best practices. Strong planning and organizational skills. A team-oriented mindset and supportive personality. Applicants must provide a criminal record extract not older than three months.

About the job

D-ploy is a premier IT and Engineering Solutions firm operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We take pride in providing innovative and exceptional services and solutions to a diverse range of industry-leading clients. By fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success.

We are eager to engage with dynamic, flexible, and solution-focused individuals who wish to join our rapidly growing international team. Our mission is to generate value where IT is critical, come be a part of our journey!

About d-ploy

At D-ploy, we are committed to delivering top-notch IT and engineering solutions, with operations spanning the EMEA region and the USA. Our dedication to innovation and excellence has positioned us as a trusted partner for industry-leading clients, enhancing their IT productivity and overall success.

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